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People are the heart of any business and drives the success – both internally and externally. Hfs Research found that Despite the growth of technology, companies are still in need of people, processes, and systems to help create an ideal customer service experience.

Let’s face it. Telecommunications providers have a reputation of not providing customer services and experiences that meet the needs of the customers. You don’t have to look far to find examples of customer interactions gone awry, especially in the telecommunications

B2B marketers and leaders seem to be struggling with a very important part of building a successful sales funnel. 44% of executives surveyed reported inefficiencies in their sales pipeline management – directly affecting their ability to fill it with the right buyers.

Previously we discussed some of the benefits of outsourcing your business development process, Gaining a highly experienced team immediately Now that you’ve decided to make this essential investment into the growth of your business, here are some tips to

Business development is vital to the success of every business, and there are a variety of ways that a business can go about the task. From word of mouth and referral marketing to online strategies such as email and social media, there will be a strategy that fits

What differentiates your business from your competitors? Why should a prospect choose you over another? How can you reduce expenses while still maintaining essential business functions? In today’s world, businesses are always looking for

The combination of cheap labor and specialized skills has made the Filipino workforce invaluable to a growing list of U.S. companies, which use them to field customer complaints, generate sales leads, code data, format documents and read medical scans and legal briefs.

RPA provides the building blocks to develop more streamlined end-to-end processes, to perform more meaningful analytics, to create more of a digital infrastructure across the business.

Outsourcing and shared services are two competing trends that help organizations to get more value out of their business operations.

Every company in the world, wants to be profitable and successful. And each of these companies deploy a different strategy for ensuring a profitable