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Premier Healthcare Practice

Empowering Healthcare & Wellness with an Empathy-Driven Approach

The healthcare and wellness industry faces rising costs, workforce shortages, and evolving consumer privacy regulations. When looking for a co-sourcing partner, you should look for a partner that prioritizes patient and consumer empathy. Premier NX delivers tailored, human-in-the-loop (HITL), tech-enabled solutions designed to optimize operations, enhance patient and consumer engagement, and drive financial sustainability—while ensuring seamless integration with leading electronic health record (EHR) systems, such as Epic, to streamline workflows and improve data accessibility.

We are proud to serve healthcare providers, pharmaceutical firms, medical device manufacturers, and wellness brands in their mission to enhance patient and consumer well-being. Our solutions also help care providers improve service delivery while streamlining operations for better efficiency and sustainable growth.

Customer Support
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people want better patient understanding.
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find healthcare scheduling too slow. (AAPA)
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cost reduction through healthcare outsourcing.(Bain & Company)
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saved through automation in healthcare. (McKinsey & Company)

Premier’s Healthcare Ecosystem

The diagram illustrates Premier’s core services and the healthcare segments we support with our tech-enabled solutions

The diagram illustrates Premier’s core services and the healthcare segments we support with our tech-enabled solutions

Optimizing Healthcare & Wellness Through Connected Solutions

At Premier, we understand that healthcare systems, providers, pharmaceutical firms, medical device companies, and wellness brands operate within a connected ecosystem. Each has unique priorities but faces shared challenges, such as regulatory compliance, revenue cycle efficiency, patient engagement, and digital transformation.

Through our core service pillars—Customer Experience (CX), Digital Transformation (DX), Analytics & Insights, Finance & Accounting (FinOps), and Sales Enablement—we build seamless, compliant, and future-ready operations that empower every segment.

Who We Serve

Healthcare Systems

Hospitals, regional healthcare systems, and growing medical groups face challenges in compliance, financial sustainability, and operational efficiency. Premier streamlines operations with revenue cycle management, claims processing, and AI-powered automation—while enhancing patient interactions through seamless inbound call management, appointment scheduling, post-discharge follow-ups, and EHR integration.

Healthcare Providers

Doctor’s offices, clinics, and care providers—whether independent practices, growing networks, or established healthcare facilities manage high volumes of patient interactions, administrative workflows, and regulatory compliance daily. Premier supports healthcare providers with patient scheduling, medical billing, insurance verification, and back-office operations—improving patient engagement, and integrating AI-powered automation for streamlined workflows.

Medical Device Companies

From emerging med-tech startups to global manufacturers, medical device companies require seamless operations to meet regulatory demands and market needs. Premier provides compliance-driven support, sales enablement, order fulfillment, and customer service solutions—ensuring efficient distribution and enhanced product usage support, including home testing kits.

Pharmaceutical Firms

Pharmaceutical companies—from biotech startups to established global manufacturers manage complex research, compliance requirements, and patient engagement strategies. Premier provides medical information services, pharmacovigilance, order processing, and omnichannel engagement, ensuring regulatory adherence, safety monitoring, and seamless provider support.

Wellness Brands

Wellness brands, including emerging startups and leading health companies, encompass skincare, body care, supplements, vitamins, and consumer health products. Premier supports these companies with e-commerce operations, subscription management, and customer engagement solutions—helping them scale efficiently while optimizing logistics, sales support, and digital interactions.

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