Premier Insights

Event Overview: Call & Contact Center Expo 23 USA is the leading customer service, business intelligence, and contact center networking...

We recently recorded a live stream on the topic of busting myths about outsourcing. While outsourcing has become a popular...

Shared Services and Outsourcing Week (SSOW) is the industry’s leading collaborative event that brings together professionals, leaders, and experts from...

One year seems to have gone by so fast. I joined Premier as the CEO in 2022 and as I...

Crafting user-friendly prompts is a crucial component of designing digital interfaces that are effective. These prompts help improve customer engagement, accessibility,...

Event Overview: SSOW is the largest global outsourcing platform that brings together outsourcing industry professionals, executives, speakers, and business owners...

In today's fast-paced digital era, businesses are always on the lookout for innovative ways to increase their sales and stay ahead...

Artificial intelligence has made significant strides in recent years, and one of its most exciting applications is in the field...

ChatGPT is an AI powered chatbot that can offer unique and advanced conversational experience by generating human like responses. In...

Chat GPT is a cutting-edge AI technology that offers a wealth of benefits for medium-sized businesses. Its advanced natural language...

Where do we stand on inflation The past few years have been a roller coaster ride for the global economies...

Employers can’t find workers amidst the Great Resignation while the existing workforce is slowly shrinking due to a current labor...

Combining Technology and Human Capital for Ongoing Back Office Operations Contemporary work-life requires transformation and adaptation of modern technology into...

Virtual events can bring the global business leaders to your doorstep ­– or in today’s case, your desktop. Pandemic lockdowns worldwide may have...