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Are you playing Freelancer Roulette?
Contrasting the Impact of Using Freelancers vs working with a Co-Sourcer Faced with talent scarcity and rising labor costs, companies...
The Future of Contact Centers – Join Premier at the ICMI Contact Center Expo 2023
In the fast-paced world of customer service and contact centers, staying ahead of the curve is essential for success. Explore...
Elevate Your Contact Center with Premier at ICMI Contact Center Expo
Event Information: - Event Name: ICMI Contact Center Expo - Date: October 16th - 19th, 2023 - Location: Orlando, FL,...
SOCAP Fall Symposium 2023 Recap: Insights, Highlights, and Awards
The SOCAP Fall Symposium ‘23 was held in Tampa Bay, Florida this year and celebrated the organization’s 50th Anniversary. The...
SOCAP Fall 2023: What to Expect This Symposium
SOCAP is back again, this time celebrating its 50th Anniversary under the banner: Celebrating our past, embracing our future. Join...
Don’t Let These 4 Challenges Of Remote Teams Impact Your Operations
While virtually every company was forced to go remote and is still maintaining a remote workforce environment, that doesn’t mean it...
4 Ways Hybrid Work Can Solve Talent Challenges
As many business leaders are experiencing, and according to an article on Forbes, employees are showing continued reluctance to return...
The SOCAP RECAP – Spring Symposium 2023
The SOCAP Spring Symposium 23 was held in Columbus, Ohio this year and celebrated the theme ‘Decades’ mirroring the organization’s 50...
Using Tailored SaaS Renewal Strategies to Drive Sustainable Growth
Subscription Software and SaaS Market According to the Insights Partner's SaaS Trends Forecast, the SaaS market is projected to have...
Call & Contact Center Expo 2023: Insights and Key Takeaways
The Call & Contact Center Expo is an industry event catering to professionals in the customer care, contact center, and customer...
First-Time Outsourcing Specialist Speaking at SOCAP
Session on Best Practices by Premier: Hear from our outsourcing expert, Premier COO, Dave Shapiro on the Best Practices of...
How Sales Teams Can Enhance Customer Interactions Using ChatGPT
In today's competitive business landscape, sales efficiency is critical for the success of any company. This is where ChatGPT comes...
Meet the Premier team to Elevate your CX. Join our breakout session at Call & Contact Center Expo U.S. Don’t miss out!
Event Overview: Call & Contact Center Expo 23 USA is the leading customer service, business intelligence, and contact center networking...
Busting Myths about Outsourcing with Reality
We recently recorded a live stream on the topic of busting myths about outsourcing. While outsourcing has become a popular...
