Premier Insights

Customer Experience (CX) quality is in freefall in the US; a recent Forrester Research report highlights that US consumers' perception...

The ongoing digital transformation is continuously reshaping how businesses adapt to the power of innovation, including expanding their digital footprint....

Streamline Your Operations by Focusing on Core Processes To gain a competitive advantage, businesses often focus their limited resources on...

Have you ever felt that the growth trajectory of your business is grinding to a halt? Systems that were delivering...

“To keep a customer demands as much skill as to win one.”New customer acquisition is celebrated as a significant win;...

“Do one thing better than anyone. Ignore everything else.” – Peter Thiel “Do what you do best and outsource the...

A recent study showed that 86% of homeowners prefer smart home technology, which is especially critical with the growing consumer...

Outsourcing, the practice of contracting out business processes to external providers, has a long history that spans centuries. Initially, it...

Through June 2023, nearly 600 U.S.-listed companies reported material weaknesses related to personnel predominantly in accounting – an alarming 40.6%...

Premier is honored to be named a Great Employer and High-Growth Champion at the Sprout Solutions Employer Excellence Awards 2023....

The January U.S. employment report was surprising to many experts: robust hiring continued in many sectors, especially with strength in healthcare...

Contrasting the Impact of Using Freelancers vs working with a Co-Sourcer Faced with talent scarcity and rising labor costs, companies...

In the fast-paced world of customer service and contact centers, staying ahead of the curve is essential for success. Explore...

Event Information: - Event Name: ICMI Contact Center Expo - Date: October 16th - 19th, 2023 - Location: Orlando, FL,...