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Unlocking Success: The Importance of Being a Data-Driven Organization
Most businesses actively seek solutions to leverage data into their operations to gain a competitive advantage. Data literacy and rapid...
Offshore Staff Augmentation: Your Guide to Solve Talent Shortages
The global talent shortage is a distinct reality that has transcended borders and is making its impact known all across...
Exceptional CX: Personalize with the Power of Data and AI
With customer expectations rising, brands must demonstrate that they can understand customers’ unique needs and preferences, which can be leveraged...
Tech Slowdown: More Openings, Fewer Perfect Fits? Why Finding Top Tech Talent Remains a Challenge
The recent U.S. Bureau of Labor Statistics (BLS) data revealed that it shed an estimated 9,162 tech jobs in July...
Overcoming Gen AI Challenges: The Power of Tech-Enabled Outsourcing
With ever-evolving customer demands, contact centers are at a crucial juncture, with mounting pressure from various customers, with instant resolution...
Omnichannel Excellence: The Plight, Promise, and Power of AI
"Winning in an omnichannel world demands excelling in all channels, from in-person to hybrid, inside sales, digital self-serve, and marketplaces—especially...
Borderless Outsourcing: Accelerating Digital Transformation
"The world is getting smaller, and the opportunities for collaboration are expanding exponentially." - Larry Page. Key Takeaways Global Adoption...
Letting Go to Grow: Why Tech Companies Should Embrace Back-Office Outsourcing
Technology companies pride themselves on developing innovative, game-changing solutions that bring unique results. These tech companies are trying to use...
Boosting Customer Experience (CX): Why Nearshoring is the New Frontier
The competitive advantage through which brands try to differentiate themselves from the other brands in the market is the delivery...
Conquer Modern CX Demands: How to Future-Proof Your Contact Center
Customers today are more conscious of their rights than ever before. They demand more so that the customer service they...
Premier’s Training Excellence Boosts Customer Experience
A skilled and trained workforce is the cornerstone of every successful business. Companies are investing significant resources in training their...
AI-Powered Healthcare: Boosting Patient Experience and Efficiency
The US Health Insurers Customer Experience Index Rankings, 2024 paint a bleak picture of the health sector struggling to keep...
Empowering CX Transformations through AI-Powered Solutions
Industry leaders from across the contact center landscape gathered for NECCF Forum 2024. The event was a vibrant forum for...
The Bot Backlash: How Misguided Chatbot Implementation is Ruining Your Customer Experience
As per Premier's insights from the Forrester report, the consumer perception of CX quality is significantly declining, especially regarding effectiveness,...