Premier Insights

“Do one thing better than anyone. Ignore everything else.” – Peter Thiel “Do what you do best and outsource the...

A recent study showed that 86% of homeowners prefer smart home technology, which is especially critical with the growing consumer...

Outsourcing, the practice of contracting out business processes to external providers, has a long history that spans centuries. Initially, it...

Through June 2023, nearly 600 U.S.-listed companies reported material weaknesses related to personnel predominantly in accounting – an alarming 40.6%...

Premier is honored to be named a Great Employer and High-Growth Champion at the Sprout Solutions Employer Excellence Awards 2023....

The January U.S. employment report was surprising to many experts: robust hiring continued in many sectors, especially with strength in healthcare...

Contrasting the Impact of Using Freelancers vs working with a Co-Sourcer Faced with talent scarcity and rising labor costs, companies...

In the fast-paced world of customer service and contact centers, staying ahead of the curve is essential for success. Explore...

Event Information: - Event Name: ICMI Contact Center Expo - Date: October 16th - 19th, 2023 - Location: Orlando, FL,...

The SOCAP Fall Symposium ‘23 was held in Tampa Bay, Florida this year and celebrated the organization’s 50th Anniversary. The...

SOCAP is back again, this time celebrating its 50th Anniversary under the banner: Celebrating our past, embracing our future. Join...

While virtually every company was forced to go remote and is still maintaining a remote workforce environment, that doesn’t mean it...

As many business leaders are experiencing, and according to an article on Forbes, employees are showing continued reluctance to return...

The SOCAP Spring Symposium 23 was held in Columbus, Ohio this year and celebrated the theme ‘Decades’ mirroring the organization’s 50...