Filter By Function
Filter By Industry
Subscribe for Insights
AI-Powered Healthcare: Boosting Patient Experience and Efficiency
The US Health Insurers Customer Experience Index Rankings, 2024 paint a bleak picture of the health sector struggling to keep...
Empowering CX Transformations through AI-Powered Solutions
Industry leaders from across the contact center landscape gathered for NECCF Forum 2024. The event was a vibrant forum for...
The Bot Backlash: How Misguided Chatbot Implementation is Ruining Your Customer Experience
As per Premier's insights from the Forrester report, the consumer perception of CX quality is significantly declining, especially regarding effectiveness,...
AI-Powered Customer Service: Friend or Foe? Why Digital CX is Failing (and How to Fix It)
Have you noticed a shift in customer interactions lately, especially those received through the various digital platforms? A recent Forrester...
Forrester Report: Customer Experience Plummets to All-Time Low “Is Your Business at Risk?”
Customer Experience (CX) quality is in freefall in the US; a recent Forrester Research report highlights that US consumers' perception...
Mobile Device Management’s Role in the Success of Mid-Market Business
The ongoing digital transformation is continuously reshaping how businesses adapt to the power of innovation, including expanding their digital footprint....
Gold Excellence in Customer Satisfaction
Streamline Your Operations by Focusing on Core Processes To gain a competitive advantage, businesses often focus their limited resources on...
Guide to Finding the Perfect Partner for First-Time Outsourcers
Have you ever felt that the growth trajectory of your business is grinding to a halt? Systems that were delivering...
The Impact of AI-Powered Tools on Customer Service Excellence
“To keep a customer demands as much skill as to win one.”New customer acquisition is celebrated as a significant win;...
One of the Best Strategic Business Decisions: Outsourcing
“Do one thing better than anyone. Ignore everything else.” – Peter Thiel “Do what you do best and outsource the...
Premier’s Award-Winning Service Unlocks Exceptional Customer Experience
A recent study showed that 86% of homeowners prefer smart home technology, which is especially critical with the growing consumer...
From Roman Tax Collectors to Global Business Partners: A History of Outsourcing
Outsourcing, the practice of contracting out business processes to external providers, has a long history that spans centuries. Initially, it...
The Urgent Need for Finance and Accounting Outsourcing in 2024
Through June 2023, nearly 600 U.S.-listed companies reported material weaknesses related to personnel predominantly in accounting – an alarming 40.6%...
Premier Recognized for Employer Excellence
Premier is honored to be named a Great Employer and High-Growth Champion at the Sprout Solutions Employer Excellence Awards 2023....
