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The Pros and Cons of Business Process Outsourcing – Part 1
People are the heart of any business and drives the success – both internally and externally. Hfs Research found that...
Telecommunications Industry Faces Significant Challenges in Customer Opinion
Let’s face it. Telecommunications providers have a reputation of not providing customer services and experiences that meet the needs of...
What to Expect from Your Business Development Outsourcing Partner
B2B marketers and leaders seem to be struggling with a very important part of building a successful sales funnel. 44%...
Four Tips to Success with Your Business Development Outsourcing (BDO)
A Recap of BDO Benefits Previously we discussed some of the benefits of outsourcing your business development process, including: Gaining...
4 Benefits of Outsourcing Your Business Development Efforts
“There are no secrets to success. It is the result of preparation, hard work, and learning from failure.” — Colin...
4 Things to Look For in your Business Process Outsourcing Firm
What differentiates your business from your competitors? Why should a prospect choose you over another? How can you reduce expenses...
The Philippines has become the call-center capital of the world
The combination of cheap labor and specialized skills has made the Filipino workforce invaluable to a growing list of U.S....
Automation skills have rapidly arrived at the top of the talent agenda | Work smarter, not cheaper!
RPA provides the building blocks to develop more streamlined end-to-end processes, to perform more meaningful analytics, to create more of...
Business Process Outsourcing versus Shared Services: Which is Better?
Outsourcing and shared services are two competing trends that help organizations to get more value out of their business operations....
Seven Suggestions to Ensure Your Successful Outsourcing Strategy
Every company in the world, wants to be profitable and successful. And each of these companies deploy a different strategy...
The Global Middle Class
A few years back, a very bright intern interviewed with me about working for Premier LLC for the summer in...
We Know Our Way Around
At Premier LLC we often come across zealous medium-to-large scale businesses interested in outsourcing. Not all such clients are equipped...
Work Life Balance in the Philippines BPO Industry
A typical BPO work schedule in the Philippines follows U.S. business daytime hours, which is a 13-hour difference from here....
Understanding What Works in the Philippines
As to what any other company wants to achieve in their organization, Premier LLC worked hard to realize and appreciate what...