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4 Ways Hybrid Work Can Solve Talent Challenges
As many business leaders are experiencing, and according to an article on Forbes, employees are showing continued reluctance to return...
The SOCAP RECAP – Spring Symposium 2023
The SOCAP Spring Symposium 23 was held in Columbus, Ohio this year and celebrated the theme ‘Decades’ mirroring the organization’s 50...
Using Tailored SaaS Renewal Strategies to Drive Sustainable Growth
Subscription Software and SaaS Market According to the Insights Partner's SaaS Trends Forecast, the SaaS market is projected to have...
Call & Contact Center Expo 2023: Insights and Key Takeaways
The Call & Contact Center Expo is an industry event catering to professionals in the customer care, contact center, and customer...
First-Time Outsourcing Specialist Speaking at SOCAP
Session on Best Practices by Premier: Hear from our outsourcing expert, Premier COO, Dave Shapiro on the Best Practices of...
How Sales Teams Can Enhance Customer Interactions Using ChatGPT
In today's competitive business landscape, sales efficiency is critical for the success of any company. This is where ChatGPT comes...
Meet the Premier team to Elevate your CX. Join our breakout session at Call & Contact Center Expo U.S. Don’t miss out!
Event Overview: Call & Contact Center Expo 23 USA is the leading customer service, business intelligence, and contact center networking...
Busting Myths about Outsourcing with Reality
We recently recorded a live stream on the topic of busting myths about outsourcing. While outsourcing has become a popular...
SSOW 23 Key Takeaways – Leading Shared Services into the Future
Shared Services and Outsourcing Week (SSOW) is the industry’s leading collaborative event that brings together professionals, leaders, and experts from...
My Premier Year as CEO
One year seems to have gone by so fast. I joined Premier as the CEO in 2022 and as I...
The Art of Prompt Engineering: A Guide to Designing User-Friendly Digital Interfaces
Crafting user-friendly prompts is a crucial component of designing digital interfaces that are effective. These prompts help improve customer engagement, accessibility,...
Outsourcing Solutions Provider Showcasing at SSON 23 at Booth 108
Event Overview: SSOW is the largest global outsourcing platform that brings together outsourcing industry professionals, executives, speakers, and business owners...
Maximizing Sales Using ChatGPT
In today's fast-paced digital era, businesses are always on the lookout for innovative ways to increase their sales and stay ahead...
Introduction to Chat GPT: The AI-Powered Chatbot for Businesses
Artificial intelligence has made significant strides in recent years, and one of its most exciting applications is in the field...