Empowering Choices: Premier’s Consultative Approach to Future-Proof CX Solutions
Technology promises seamless customer engagement, but many organizations struggle with execution. Episode 3 explores how to bridge the gap between AI, omnichannel solutions, and customer expectations. Learn strategies to maximize impact, enhance personalization, and drive long-term value.
What You Will Learn
- Bridging the AI & Omnichannel Gap – Overcome silos, align tech with customer needs, and drive seamless integration.
- Data-Driven Decision Making – Leverage analytics for deep customer insights and smarter engagement strategies.
- The Power of Partnerships – Maximize AI and omnichannel ROI through strategic industry collaborations.
- The Future of AI in CX – Explore hyper-personalization, predictive engagement, and AI-powered virtual assistants.
- Operational Efficiency & Cost Savings – Learn how top companies optimize AI for measurable business results.
Key Speakers
Adam Elkordy
Role: Director of Technology Strategy & Solutions - Technology Practice
Adam brings 15 years of IT experience within the contact center and consulting industries. He has extensive expertise in data management integrity, network integration, PCI & HIPAA compliance, and cybersecurity, offering a well-rounded understanding of IT infrastructure and technology's impact on CX.
Key Topics
AI & Omnichannel Implementation
Customer-Centric Strategies
Data-Driven Insights & Personalization
Future Innovations in CX
Strategic Partnerships for Success
Who Should Attend
Chief Technology Officers (CTOs)
Directors of IT and Operations
Customer Experience (CX) Managers
Contact Center Operations Leads
Business Development Managers
Anyone interested in transforming customer service through AI and omnichannel strategies will benefit from this session!