AI-Powered CX: Balancing Automation and Human Touch for an Elevated Customer Experience!
In today’s digital world, businesses face the challenge of delivering seamless, personalized customer experiences that foster loyalty and retention. With AI transforming how companies interact with customers, this webinar focuses on how to strike the perfect balance between automation and the human touch. Discover actionable strategies to elevate customer experience through AI-enhanced omnichannel solutions.
What You Will Learn
- How to integrate AI into your customer experience strategy effectively.
- Key benefits of AI-driven personalization, predictive analytics, and omnichannel solutions.
- Strategies for balancing automation with human touch in customer interactions.
- Practical techniques for improving customer engagement and satisfaction.
- How AI can empower agents with tools and insights to enhance performance.
Key Speakers
Adam Elkordy
Role: Director of Technology Strategy & Solutions - Technology Practice
Adam brings 15 years of IT experience within the contact center and consulting industries. He has extensive expertise in data management integrity, network integration, PCI & HIPAA compliance, and cybersecurity, offering a well-rounded understanding of IT infrastructure and technology's impact on CX.
Key Topics
AI-Powered Personalization
Empowering Agents with AI Tools
Human Oversight and Ethical AI Implementation
Seamless Handoffs Between AI and Human Agents
Strategies for Customer-Centric Omnichannel Experiences
Who Should Attend
Chief Technology Officers (CTOs)
Directors of IT and Operations
Customer Experience (CX) Managers
Contact Center Operations Leads
Business Development Managers
Anyone interested in transforming customer service through AI and omnichannel strategies will benefit from this session!