Home > Premier NX Wins Platinum at 2025 TITAN Business Awards

Premier NX Wins Platinum at 2025 TITAN Business Awards

Best Operations Management Strategy

A Global Recognition for Operational Excellence

We’re proud to announce that Premier NX has been honored with a Platinum TITAN Business Award in the category of Best Operations Management Strategy—a global recognition of our commitment to operational excellence, innovation, and measurable results.

This award celebrates organizations that demonstrate exceptional efficiency, innovation, and effectiveness in their operational processes, including workflow optimization, resource management, and delivering consistent, high-impact outcomes.

Why We Won

Premier NX earned this distinction for leading a strategic transformation for a rapidly growing technology-driven home insurance provider. The initiative replaced a decentralized freelance workforce model with a centralized, performance-driven team structure. By establishing dedicated teams for Sales Development, Quality Assurance, and Customer Service, we enabled seamless integration, consistent service delivery, and scalable growth.

Measurable Results

Key outcomes included a 47.45% engagement rate, 99% QA scores, and a 90 %+ reduction in call disposition errors, surpassing all initial performance benchmarks.

Setting the Standard in Operations

Our win at the TITAN Business Awards reaffirms the value of our structured approach to operational strategy and our ability to align with clients’ long-term growth objectives.

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