Expand Your Reach in China with Premier NX
Seamless CX in China—No Local Operations Required
Foreign brands looking to engage Chinese consumers face unique challenges, from navigating regulatory compliance to providing localized customer experiences that align with cultural expectations. Premier offers a U.S.-based, globally managed co-sourcing solution that allows you to expand confidently into China through our service facility near Shanghai.
Understanding Chinese Consumers: A Market of Opportunities
Why Foreign Brands Choose Premier for China Market Support
Cost-Optimized, High-Quality Customer Support
Providing exceptional customer service is essential, but expanding an in-house team in China can be complex and expensive. Our China-based team ensures:
- Native language support (Mandarin & Cantonese) to enhance CX
- Omnichannel coverage—Social platforms, e-commerce platforms, email, and voice
- Rapid scalability to handle peak demand without additional overhead
Outcome: Reduced operational costs while maintaining quality and control.
Seamless Market Entry Without Operational Overhead
Operating in China doesn’t have to mean setting up a local entity, hiring staff, or managing complex regulations. With Premier, you get:
- A China-based operational team, managed by U.S. leadership for compliance & quality assurance
- Consumer facing operations without the burden of direct market entry
- A trusted partner to navigate data security and customer privacy laws
Outcome: Foreign brands gain market presence and operational efficiency without high entry costs.
U.S.-Based, China-Delivered: The Best of Both Worlds
We’ve been operating in China for over 10 years. At Premier, we combine:
- U.S.-based strategic oversight to align with global brand standards
- Local expertise in China to enhance consumer interactions
- A hybrid support model that integrates with your existing teams
Outcome: A scalable, risk-free model that allows brands to operate efficiently in China without compromising control.
Expanding Customer Experience Without Expanding Costs
Why CFOs and Finance Leaders Trust Premier
Ready to expand your brand’s presence in China—without the operational complexity?
We are happy to welcome you for an on-site tour to experience firsthand how our China-based co-sourcing solutions can help you reduce costs and enhance customer experience without the operational burden.
Contact Premier today to get started.