A fast-growing home insurance provider needed to expand outbound sales and lead qualification as new campaigns, state rollouts, and customer demand increased.
Rapid growth across SDR, Sales, and Customer Service created pressure on quality, workforce coverage, onboarding readiness, and operational visibility. The client needed to increase capacity quickly without weakening compliance, consistency, or customer experience.
Premier NX began with a controlled SDR launch and expanded into a co-sourced operating partnership spanning quality assurance, workforce management, training, analytics, and technology enablement. The engagement helped triple SDR capacity, maintain above-target quality, and strengthen operational control as the business scaled.
Inside the Client Success Story
- How Premier NX helped triple SDR capacity in under six months while maintaining quality and operational control.
- How dedicated QA teams and more than 5,600 SDR audits strengthened performance governance.
- How wave-based training achieved a 93% graduation rate across 73 new hires.
- How real-time workforce visibility helped stabilize utilization between 75% and 79%.
- How technology transitions and automated reporting improved visibility and supported faster decisions.
Ready to Build Your Next Success Story?
Talk to Premier NX about scalable SDR operations, quality assurance, workforce management, onboarding, and technology-enabled revenue operations that help growth teams increase capacity without sacrificing quality or control.
