Philippines > Back Office Contact Center Agent – Logistics
The Back Office Contact Center Executive in Logistics is responsible for supporting front-line operations by handling administrative, data processing, and customer service tasks. This role requires strong analytical skills, attention to detail, and proficiency in Excel to manage, analyze, and report on logistics data efficiently. The ideal candidate will ensure smooth operations by accurately processing orders, managing shipment documentation, and resolving backend queries to support timely delivery and customer satisfaction.
Key Responsibilities
- Process and update logistics and shipment-related data accurately in internal systems and databases.
- Handle customer and vendor inquiries received through email or backend communication channels.
- Use advanced Excel functions (such as VLOOKUP, PivotTables, Macros, and formulas) to analyze data, generate reports, and track shipment statuses or exceptions.
- Maintain and reconcile shipment records, invoices, and delivery documents.
- Support audit and compliance activities by ensuring data integrity and availability of documentation.
Qualifications & Skills
- Strong proficiency in Microsoft Excel, including advanced functions and data analysis techniques.
- Good understanding of documentation.
- Excellent organizational skills and attention to detail.
- Strong written and verbal communication skills.
- Ability to multitask and work efficiently in a fast-paced environment.
