What's Next in Profitability Strategies

The combination of cheap labor and specialized skills has made the Filipino workforce invaluable to a growing list of U.S. companies, which use them to field customer complaints, generate sales leads, code data, format documents and read medical scans and legal briefs.

RPA provides the building blocks to develop more streamlined end-to-end processes, to perform more meaningful analytics, to create more of a digital infrastructure across the business.

Outsourcing and shared services are two competing trends that help organizations to get more value out of their business operations.

Every company in the world, wants to be profitable and successful. And each of these companies deploy a different strategy for ensuring a profitable

A few years back, a very bright intern interviewed with me about working for Premier BPO LLC for the summer in our Chinese operations.

At Premier BPO LLC we often come across zealous medium-to-large scale businesses interested in outsourcing. Not all such clients are

A typical BPO work schedule in the Philippines follows U.S. business daytime hours, which is a 13-hour difference from here. We have

As to what any other company wants to achieve in their organization, Premier BPO LLC worked hard to realize and appreciate what works

Your call may be monitored for quality and training purposes.” I’m sure you’ve heard that line at one time or another. Call center outsiders