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Blog > Consumer Goods

What's Next in Consumer Goods

  • The Critical Role of Specialized Contact Centers in Product Recall Management

    Consumer Goods

    Customer Experience,Sales Enablement

    Product recalls are becoming common worldwide. In 2023 alone, the United States reported 3,300 recalls across various industries,...

  • Outsourcing Product Recall Management – Transforming Challenges into Growth Opportunities

    Consumer Goods,Wellness and Beauty

    Customer Experience,Sales Enablement

    Modern global supply chain complexities present businesses with opportunities and risks. A single product recall in an organization...

  • Mastering Product Recalls: Turning Crisis into Opportunity with the Right Strategic Partner

    Consumer Goods,Wellness and Beauty

    Customer Experience,Sales Enablement

    Resilience is essential for success in an unpredictable world. Businesses today face numerous unforeseen challenges, such as supply...

  • Reclaiming Your Brand: A Strategic Guide to Navigating Product Recalls

    Consumer Goods

    Customer Experience,Sales Enablement

    Product recalls are not merely crises but critical junctures that can define a company's resilience and foresight. The...

  • Boosting Customer Experience (CX): Why Nearshoring is the New Frontier

    Consumer Goods,Ecommerce

    Customer Experience

    The competitive advantage through which brands try to differentiate themselves from the other brands in the market...

  • How a sales team can enhance customer interaction using Chat GPT

    How Sales Teams Can Enhance Customer Interactions Using ChatGPT

    Consumer Goods,Ecommerce,Tech

    Customer Experience,Sales Enablement

    In today's competitive business landscape, sales efficiency is critical for the success of any company. This is...

  • Causes of Inflation in US (A different perspective)

    Consumer Goods,Financial Services,Insurance

    Analytics & Insights,FinOps

    Where do we stand on inflation The past few years have been a roller coaster...

  • Three Reasons Why You Need to Offer Live Chat Support

    Consumer Goods,Ecommerce,Tech

    Customer Experience

    In today’s digital world, the face of customer service has changed.  With the advancements in technology and a self-service culture, consumers are demanding instant access to solutions and on-demand customer service.  According to a 2016 report,

  • 3-reasons-why-you-need-to-survey-customers

    3 Reasons Why You Need to Survey Customers

    Consumer Goods,Ecommerce

    Analytics & Insights

    It’s a question that CEOs and CFOs often grapple with.  The increased access to and competition of e-retailers leaves consumers with many options to choose from when looking making their purchases.  In fact, some surveying businesses have claimed that 91% of

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