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Overcoming Gen AI Challenges: The Power of Tech-Enabled Outsourcing
With ever-evolving customer demands, contact centers are at a crucial juncture, with mounting pressure from various customers, with instant resolution...
Omnichannel Excellence: The Plight, Promise, and Power of AI
"Winning in an omnichannel world demands excelling in all channels, from in-person to hybrid, inside sales, digital self-serve, and marketplaces—especially...
Borderless Outsourcing: Accelerating Digital Transformation
"The world is getting smaller, and the opportunities for collaboration are expanding exponentially." - Larry Page. Key Takeaways Global Adoption...
Letting Go to Grow: Why Tech Companies Should Embrace Back-Office Outsourcing
Technology companies pride themselves on developing innovative, game-changing solutions that bring unique results. These tech companies are trying to use...
Boosting Customer Experience (CX): Why Nearshoring is the New Frontier
The competitive advantage through which brands try to differentiate themselves from the other brands in the market is the delivery...
Conquer Modern CX Demands: How to Future-Proof Your Contact Center
Customers today are more conscious of their rights than ever before. They demand more so that the customer service they...
Premier’s Training Excellence Boosts Customer Experience
A skilled and trained workforce is the cornerstone of every successful business. Companies are investing significant resources in training their...
AI-Powered Healthcare: Boosting Patient Experience and Efficiency
The US Health Insurers Customer Experience Index Rankings, 2024 paint a bleak picture of the health sector struggling to keep...
Empowering CX Transformations through AI-Powered Solutions
Industry leaders from across the contact center landscape gathered for NECCF Forum 2024. The event was a vibrant forum for...
The Bot Backlash: How Misguided Chatbot Implementation is Ruining Your Customer Experience
As per Premier's insights from the Forrester report, the consumer perception of CX quality is significantly declining, especially regarding effectiveness,...
AI-Powered Customer Service: Friend or Foe? Why Digital CX is Failing (and How to Fix It)
Have you noticed a shift in customer interactions lately, especially those received through the various digital platforms? A recent Forrester...
Forrester Report: Customer Experience Plummets to All-Time Low “Is Your Business at Risk?”
Customer Experience (CX) quality is in freefall in the US; a recent Forrester Research report highlights that US consumers' perception...
Mobile Device Management’s Role in the Success of Mid-Market Business
The ongoing digital transformation is continuously reshaping how businesses adapt to the power of innovation, including expanding their digital footprint....
Gold Excellence in Customer Satisfaction
Streamline Your Operations by Focusing on Core Processes To gain a competitive advantage, businesses often focus their limited resources on...