Frustrated Patients, Falling Rankings: Is Your Healthcare Experience Stuck in the Past?
Is Your Healthcare Contact Center on Life Support?
The current landscape is troubling: patient dissatisfaction is on the rise, and healthcare providers are falling behind in meeting modern expectations.
Join our exclusive webinar series to explore the underlying challenges affecting patient experience. Learn practical, transformative strategies that can revitalize your contact center operations and improve patient satisfaction.
What You Will Learn
- Solving Contact Center Challenges – Tackle high call volumes, complex inquiries, and staffing shortages to enhance patient satisfaction.
- Smarter Staffing Strategies – Optimize scheduling, balance peak demand, and align resources for timely, accurate patient support.
- Tech-Driven Patient Experience – Leverage AI and automation to empower agents, streamline workflows, and improve care delivery.
- Boosting Employee Retention – Create a support, learning, and growth culture to reduce turnover and enhance engagement.
- The Future of Healthcare CX – Explore AI, CRM advancements, and cutting-edge innovations shaping patient experience.
Key Speakers
CJ Stafford - Host
Role: President of North American Division, Premier NX
With nearly 30 years of experience, CJ specializes in delivering high-end customer care solutions for the healthcare, consumer packaged goods, and beauty care industries. Her expertise includes compliance, risk management, and optimizing contact center performance. Premier provides HIPAA and PCI-compliant services, offering customized multi-channel solutions to meet clients' specific needs.
Russell Onofrio - Guest Speaker
Role: Former Director Service Center, Southcoast Health
Industry expert with extensive experience in transforming healthcare contact centers. Led major overhauls at Southcoast Health and Visiting Nurse Service of New York, improving efficiency, patient experience, and operational performance by over 60%. Specializes in business process optimization, enhancing customer experience, and driving cost reductions.
Key Topics
AI-Driven Solutions
Contact Centers
CX Improvement
Operational Efficiency
Patient Experience
Staffing and Retention
Who Should Attend
Chief Information Officers (CIOs)
Chief Technology Officers (CTOs)
Healthcare Operations Managers
Patient Experience Directors
Customer Service Managers
Directors of Patient Engagement
Healthcare Process Improvement Specialists
And anyone involved in improving patient experience, healthcare operations, or customer engagement.
