What's Next in Outsourcing

Event Information: - Event Name: ICMI Contact Center Expo - Date: October 16th - 19th, 2023 -...

Session on Best Practices by Premier: Hear from our outsourcing expert, Premier COO, Dave Shapiro on the...

We recently recorded a live stream on the topic of busting myths about outsourcing. While outsourcing has...

Shared Services and Outsourcing Week (SSOW) is the industry’s leading collaborative event that brings together professionals, leaders,...

Event Overview: SSOW is the largest global outsourcing platform that brings together outsourcing industry professionals, executives, speakers, and...

We currently live in the era of specialization where you can’t manage everything with utmost efficiency. Secondly, a “manage it all yourself” approach detracts you from core business objectives. You end up losing more than you may have saved.

In our previous blog, we discussed the positives of strategically partnering with a business process outsourcing firm. All of the above allows the businesses to focus on functions that are essential to the growth of the core business.  However, there are certain

People are the heart of any business and drives the success – both internally and externally. Hfs Research found that Despite the growth of technology, companies are still in need of people, processes, and systems to help create an ideal customer service experience.

B2B marketers and leaders seem to be struggling with a very important part of building a successful sales funnel. 44% of executives surveyed reported inefficiencies in their sales pipeline management – directly affecting their ability to fill it with the right buyers.