What's Next in Customer Experience

Event Information: - Event Name: ICMI Contact Center Expo - Date: October 16th - 19th, 2023 -...

The SOCAP Fall Symposium ‘23 was held in Tampa Bay, Florida this year and celebrated the organization’s 50th Anniversary.

SOCAP is back again, this time celebrating its 50th Anniversary under the banner: Celebrating our past, embracing our future. Join us at this year's Fall

The SOCAP Spring Symposium 23 was held in Columbus, Ohio this year and celebrated the theme ‘Decades’ mirroring...

The Call & Contact Center Expo is an industry event catering to professionals in the customer care, contact...

In today's competitive business landscape, sales efficiency is critical for the success of any company. This is...

Event Overview: Call & Contact Center Expo 23 USA is the leading customer service, business intelligence, and...

Artificial intelligence has made significant strides in recent years, and one of its most exciting applications is in...

In today’s digital world, the face of customer service has changed.  With the advancements in technology and a self-service culture, consumers are demanding instant access to solutions and on-demand customer service.  According to a 2016 report,