The recent U.S. Bureau of Labor Statistics (BLS) data revealed that it shed an estimated 9,162 tech...
With ever-evolving customer demands, contact centers are at a crucial juncture, with mounting pressure from various customers,...
"Winning in an omnichannel world demands excelling in all channels, from in-person to hybrid, inside sales, digital...
"The world is getting smaller, and the opportunities for collaboration are expanding exponentially." - Larry Page. Key...
Technology companies pride themselves on developing innovative, game-changing solutions that bring unique results. These tech companies are...
Customers today are more conscious of their rights than ever before. They demand more so that the customer...
A skilled and trained workforce is the cornerstone of every successful business. Companies are investing significant resources...
The US Health Insurers Customer Experience Index Rankings, 2024 paint a bleak picture of the health sector struggling...
Industry leaders from across the contact center landscape gathered for NECCF Forum 2024. The event was a vibrant...