What's Next in Healthcare

Imagine your CFO grappling with rising compliance costs, your CIO navigating through disconnected legacy systems, and your HR...

Rising operating costs continue to challenge even the most financially stable healthcare providers. While early 2024 showed...

The US Health Insurers Customer Experience Index Rankings, 2024 paint a bleak picture of the health sector struggling...

While virtually every company was forced to go remote and is still maintaining a remote workforce environment, that doesn’t mean it is easy to manage or efficient. There are a number of

As many business leaders are experiencing, and according to an article on Forbes, employees are showing continued reluctance to return to full-time office work.

Event Overview: SSOW is the largest global outsourcing platform that brings together outsourcing industry professionals, executives, speakers, and...

Employers can’t find workers amidst the Great Resignation while the existing workforce is slowly shrinking due to a current labor shortage. It’s several months in the making that people are voluntarily quitting their jobs; even with over 10 million positions open,

In our previous blog, we discussed the positives of strategically partnering with a business process outsourcing firm. All of the above allows the businesses to focus on functions that are essential to the growth of the core business.  However, there are certain

People are the heart of any business and drives the success – both internally and externally. Hfs Research found that Despite the growth of technology, companies are still in need of people, processes, and systems to help create an ideal customer service experience.