Client Success Stories

Premier NX helped an eCommerce and fulfillment company move from backlog-driven finance operations to a more controlled close model, strengthening reconciliations, improving reporting reliability, and establishing repeatable monthly discipline.

Premier NX helped a growing equipment marketplace transform customer operations into an outcome-driven model, improving conversion, strengthening service performance, and scaling support across customer care, sales, and strategic account functions.

Premier NX helped a growing dental organization transform fragmented administrative workflows into a scalable healthcare operations model, improving visibility, standardizing processes, and enabling 8x business growth while maintaining quality and control.

Premier NX helped a global expense management provider scale finance operations through a trusted co-sourcing model, expanding capabilities, processing 13M+ invoices annually, and maintaining 99.95%+ accuracy while supporting long-term growth.

Premier NX helped a leading consumer brand transform consumer care into a scalable, technology-enabled operation, supporting 121K+ interactions, improving service performance, and turning customer conversations into actionable business insights.

Premier NX helped a premium baby and infant care brand use VoC insights and structured consumer support to manage 6,000+ contacts, compensate 1,800+ customers, and protect nearly $1M in revenue exposure.

Premier NX helped a medical device startup improve post-surgical patient reach from ~20% to close to 60% with two-way SMS, Amazon Connect integration, live-agent support, and stronger recovery visibility.

Premier NX helped a growing health and wellness brand scale customer care without a proportional increase in headcount by combining automation, human expertise, and connected workflows to achieve 90% self-service adoption and improve the customer experience.

Premier NX helped a technology services provider transform fragmented device support into a scalable IT operations model that supports 100,000+ devices globally, improves service performance, and reduces operational risk through integrated support and monitoring.

Premier NX helped a multi-location service provider transform demand fluctuations into a scalable revenue operations model, improving lead management, sales execution, and customer experience while increasing total sales by 35%.

Premier NX helped a national eCommerce brand transform seasonal demand challenges into a scalable customer experience model, protecting revenue, improving retention, and generating $4.54M in tracked revenue with 225% ROI.

Premier NX helped a growing insurance organization scale collections operations through a co-sourced operating model, improving performance visibility, strengthening quality controls, and achieving $2.3M+ in collections recovered.