Premier NX Is Headed to CCW Las Vegas 2026

Join us at Booth 2106 and claim your complimentary end-user pass, a $2,000 value to access CCW Las Vegas and connect with customer contact leaders exploring what’s next in CX.

  • Access the Expo Hall, content stages, and the networking events
  • Attend Tuesday summits and workshops, plus Wednesday–Thursday main stage and breakout sessions
  • Meet the Premier NX team onsite to discuss CX operations, automation, and support models
Reserve Your Complimentary Pass
Passes are limited and will be awarded on a first-come, first-qualified basis.

Why Attend — and Why Meet Premier NX

CCW Las Vegas is centered on the issues CX leaders are actively trying to solve: customer experience, AI, self-service, and workforce optimization. And the upside for getting it right is significant. McKinsey reports that AI-powered next-best-experience capabilities can improve customer satisfaction by 15–20%, lift revenue by 5–8%, and reduce cost to serve by 20–30%.

Premier NX helps mid-market companies turn those priorities into practical, tech-enabled operations with human-in-the-loop delivery.

  • Streamline customer and back-office workflows across multiple channels
  • Add scalable support capacity without adding unnecessary fixed overhead
  • Create more consistency across customer service, finance, and operations
Premier Award

Meet the Premier NX Team at Booth 2106

If you’ll be at CCW, stop by Booth 2106 to meet the team and compare notes on where CX models are holding and where they’re starting to strain.

David Shapiro

Chief Operating Officer

David works with leaders who need CX operations to scale without losing service quality, visibility, or control. His focus is on helping organizations strengthen delivery models, improve operational consistency, and align support functions to real business outcomes.

Michelle Clement

Business Development Consultant

Michelle works with customer contact leaders to improve the workflows behind service delivery. From handoffs and queue design to reporting and operational structure, she helps teams make CX more consistent, scalable, and easier to manage day-to-day.

Jim Benjamin

Head of Partnerships and Alliances

Jim helps organizations design support models that scale with growth rather than fight it. His focus is on aligning partnerships, outsourced support, and operating structures to business needs across CX, finance, and operations.

Michelle Pretty

Director, Outsourcing Solutions CX

Michelle works closely with teams under pressure to improve service levels while managing cost and complexity. She helps translate operational challenges into practical roadmaps that connect people, process, and technology across the customer journey.

Reserve Your Pass and Plan to Connect

If Customer Contact Week is on your radar, this is a simple way to attend and start a more focused conversation about what your CX model needs next.

How to Engage Before and During CCW

Before the event:

  • Claim your complimentary end-user pass using the form on this page
  • Book a limited 1:1 meeting with the Premier NX team to pressure-test your current CX model and discuss practical options for service quality, efficiency, and scale
  • Arrive at CCW with a more focused plan for the sessions, solutions, and conversations most relevant to your team

During the event:

  • Stop by Booth 2106 with the operational challenge your team is working through now
  • Explore practical options for improving CX, automation, and support delivery without adding unnecessary complexity
  • Leave with a clearer view of what your next stage of support should look like

Don’t miss your chance to connect.

If CCW Las Vegas 2026 is on your calendar or you’re still deciding, this is a practical opportunity to:

  • Claim a complimentary end-user pass
  • Get practical guidance on service quality, efficiency, and scale
  • Leave with focused next steps for your customer contact and back-office operations