How AI is Transforming Healthcare Contact Centers

Is AI the Cure for Your Healthcare Contact Center?

Healthcare contact centers are evolving, but are they meeting patient expectations? AI can transform operations, streamline workflows, and enhance patient experiences—but only when used strategically. Join us for Episode 2 of our exclusive webinar series to explore how AI can empower agents, optimize efficiency, and revolutionize patient interactions while keeping the human touch at the forefront.

What You Will Learn

Transforming Patient Interactions – AI streamlines workflows enhances engagement, and boosts care efficiency.
Empowering Agents – Virtual assistants and real-time insights improve response times and reduce manual tasks.
Overcoming AI Challenges – Address data quality, security, and compliance with a phased “crawl, walk, run” approach.
AI + Human Touch – AI supports agents by handling routine tasks, allowing them to focus on complex patient needs.
Future of AI in Healthcare – Predictive care, proactive engagement, and seamless EHR integration drive the next wave of innovation.

Key Speakers

CJ Stafford - Host

Role: President of North American Division, Premier NX

With nearly 30 years of experience, CJ specializes in delivering high-end customer care solutions for the healthcare, consumer packaged goods, and beauty care industries. Her expertise includes compliance, risk management, and optimizing contact center performance. Premier provides HIPAA and PCI-compliant services, offering customized multi-channel solutions to meet clients' specific needs.

Russell Onofrio - Guest Speaker

Role: Former Director Service Center, Southcoast Health

Industry expert with extensive experience in transforming healthcare contact centers. Led major overhauls at Southcoast Health and Visiting Nurse Service of New York, improving efficiency, patient experience, and operational performance by over 60%. Specializes in business process optimization, enhancing customer experience, and driving cost reductions.