{"id":848,"date":"2020-05-12T12:16:38","date_gmt":"2020-05-12T12:16:38","guid":{"rendered":"https:\/\/premiernx.com\/?p=848"},"modified":"2025-07-29T15:40:46","modified_gmt":"2025-07-29T15:40:46","slug":"the-pros-and-cons-of-business-process-outsourcing-part-1","status":"publish","type":"post","link":"https:\/\/premiernx.com\/uk\/blog\/the-pros-and-cons-of-business-process-outsourcing-part-1\/","title":{"rendered":"The Pros and Cons of Business Process Outsourcing \u2013 Part 1"},"content":{"rendered":"<div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-1 fusion-flex-container nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-flex-start fusion-flex-content-wrap\" style=\"max-width:1216.8px;margin-left: calc(-4% \/ 2 );margin-right: calc(-4% \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-0 fusion_builder_column_1_1 1_1 fusion-flex-column\" style=\"--awb-bg-size:cover;--awb-width-large:100%;--awb-margin-top-large:0px;--awb-spacing-right-large:1.92%;--awb-margin-bottom-large:0px;--awb-spacing-left-large:1.92%;--awb-width-medium:100%;--awb-spacing-right-medium:1.92%;--awb-spacing-left-medium:1.92%;--awb-width-small:100%;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-text fusion-text-1\"><p>People are the heart of any business and drives the success \u2013 both internally and externally. Hfs Research found that \u201cDespite the growth of technology, companies are still in need of people, processes, and systems to help create an ideal customer service experience.\u201d<\/p>\n<p><img decoding=\"async\" class=\"lazyload aligncenter wp-image-870 size-full\" title=\"the-pros-and-cons-of-business-process-outsourcing-part-one\" src=\"https:\/\/premiernx.com\/wp-content\/uploads\/2020\/05\/the-pros-and-cons-of-business-process-outsourcing-part-one-1.jpg\" data-orig-src=\"https:\/\/premiernx.com\/wp-content\/uploads\/2020\/05\/the-pros-and-cons-of-business-process-outsourcing-part-one-1.jpg\" alt=\"the-pros-and-cons-of-business-process-outsourcing-part-one\" width=\"880\" height=\"450\" srcset=\"data:image\/svg+xml,%3Csvg%20xmlns%3D%27http%3A%2F%2Fwww.w3.org%2F2000%2Fsvg%27%20width%3D%27880%27%20height%3D%27450%27%20viewBox%3D%270%200%20880%20450%27%3E%3Crect%20width%3D%27880%27%20height%3D%27450%27%20fill-opacity%3D%220%22%2F%3E%3C%2Fsvg%3E\" data-srcset=\"https:\/\/premiernx.com\/wp-content\/uploads\/2020\/05\/the-pros-and-cons-of-business-process-outsourcing-part-one-1-200x102.jpg 200w, https:\/\/premiernx.com\/wp-content\/uploads\/2020\/05\/the-pros-and-cons-of-business-process-outsourcing-part-one-1-300x153.jpg 300w, https:\/\/premiernx.com\/wp-content\/uploads\/2020\/05\/the-pros-and-cons-of-business-process-outsourcing-part-one-1-400x205.jpg 400w, https:\/\/premiernx.com\/wp-content\/uploads\/2020\/05\/the-pros-and-cons-of-business-process-outsourcing-part-one-1-600x307.jpg 600w, https:\/\/premiernx.com\/wp-content\/uploads\/2020\/05\/the-pros-and-cons-of-business-process-outsourcing-part-one-1-768x393.jpg 768w, https:\/\/premiernx.com\/wp-content\/uploads\/2020\/05\/the-pros-and-cons-of-business-process-outsourcing-part-one-1-800x409.jpg 800w, https:\/\/premiernx.com\/wp-content\/uploads\/2020\/05\/the-pros-and-cons-of-business-process-outsourcing-part-one-1.jpg 880w\" data-sizes=\"auto\" data-orig-sizes=\"(max-width: 880px) 100vw, 880px\" \/><\/p>\n<p><a href=\"\/uk\/blog\/4-things-look-business-process-outsourcing-firm\/\">Business Process Outsourcing, or BPO, is a subset of Business Process Management. BPO involves the contracting of specific processes to a third-party provider<\/a>. Most businesses initially embark on an outsourcing partnership to save costs the actual value goes well beyond the cost savings. A survey on the Global Outsourcing Market by Deloitte found that \u2018<a href=\"https:\/\/www2.deloitte.com\/content\/dam\/Deloitte\/nl\/Documents\/operations\/deloitte-nl-s&amp;o-global-outsourcing-survey.pdf\" target=\"_blank\" rel=\"nofollow noopener noreferrer\">value is being achieved through the impact of innovation, ease of relationship management and improved strategic flexibility<\/a>.\u2019<\/p>\n<p>It\u2019s no wonder that the same survey by <a href=\"https:\/\/www2.deloitte.com\/content\/dam\/Deloitte\/nl\/Documents\/operations\/deloitte-nl-s&amp;o-global-outsourcing-survey.pdf\" target=\"_blank\" rel=\"nofollow noopener noreferrer\">Deloitte<\/a> found that 30% of IT, Healthcare, Finance and HR firms partner with a <strong>Business Process Outsourcing<\/strong> firm. It\u2019s no longer a question of if you should outsource portions of your business processes\u2026but when.<\/p>\n<h2>3 Benefits of Outsourcing your Business Process Needs<\/h2>\n<p>You wouldn\u2019t launch a new product without researching the market.\u00a0 The same should be true for outsourcing.\u00a0 Let\u2019s take a look at 3 benefits to outsourcing your Business Processes.<\/p>\n<h3>Access to extensive resources that have multi-function expertise<\/h3>\n<p>One of the major benefits of outsourcing your business process needs is gaining instant access to highly qualified talent.\u00a0 McKinsey &amp; Company, a top management consulting firm, when describing the importance of superior talent, states that \u201c<a href=\"https:\/\/www.mckinsey.com\/business-functions\/organization\/our-insights\/attracting-and-retaining-the-right-talent\" target=\"_blank\" rel=\"nofollow noopener noreferrer\">superior talent is up to 8 times more productive<\/a>.\u201d\u00a0 When you have top talent at your disposal, you get more for your money, furthering your ability to grow your business.<\/p>\n<h3>HR and management workloads will become more focused<\/h3>\n<p>If superior talent is 8 times more productive, as McKinsey says, then the efforts to recruit that talent are significant.\u00a0 Competition is high to recruit those individuals to your business.\u00a0 A lesser known advantage to outsourcing is the reduced load on HR and management.\u00a0 The outsourcing firm takes on all attendance and vacation recording, management of performance, recruiting and termination, and even takes on the task of training and onboarding new staff.\u00a0 This frees up your HR department, allowing them to focus on recruiting more strategic roles and creating the workplace culture that will keep that top talent with you.<\/p>\n<h3>Lower cost of labor, and thus higher margins and profitability<\/h3>\n<p>When partnering with a business process outsourcer, the cost of labor becomes one predefined number.\u00a0 The number is fixed, allowing for more accurate budgeting and forecasting.\u00a0 Additionally, the expense of space allocation and utilities falls on the shoulders of the outsourcing firm, reducing your bottom line even further.<\/p>\n<h2>Why Premier LLC?<\/h2>\n<p>No two businesses needs are the same.\u00a0 The solutions applied depends on management, the perception of risk, their internal level of preparedness to conduct their business transactions, and ultimately\u00a0 the level of competition faced and the profitability they need to achieve.\u00a0 Premier LLC is dedicated to increasing the profitability and productivity of your business through a strategic partnership that enables your company to focus on your core competencies, while we focus on ours: Business Process Management.\u00a0<a href=\"https:\/\/premiernx.com\/uk\/contact-us\/\">Contact us today<\/a> to find out more about how you can grow your business through outsourcing.<\/p>\n<\/div><\/div><\/div><\/div><\/div>","protected":false},"excerpt":{"rendered":"<p>People are the heart of any business and drives the success \u2013 both internally and externally. Hfs Research found that Despite the growth of technology, companies are still in need of people, processes, and systems to help create an ideal customer service experience.<\/p>","protected":false},"author":1,"featured_media":870,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[1],"tags":[420,421,418,417],"webevents":[],"post-industries":[522,524],"post-services":[576],"post-solutions":[],"class_list":["post-848","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-bpo-blog","tag-agile-workforce","tag-all-blogs","tag-operational-excellence","tag-profitability-strategies","post-industries-financial-services","post-industries-healthcare","post-services-first-time-outsourcers"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.4 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Business Process and 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