{"id":757,"date":"2020-05-12T08:11:30","date_gmt":"2020-05-12T08:11:30","guid":{"rendered":"https:\/\/premiernx.com\/?p=757"},"modified":"2025-07-29T15:44:09","modified_gmt":"2025-07-29T15:44:09","slug":"we-know-our-way-around","status":"publish","type":"post","link":"https:\/\/premiernx.com\/uk\/blog\/we-know-our-way-around\/","title":{"rendered":"We Know Our Way Around"},"content":{"rendered":"

At Premier LLC we often come across zealous medium-to-large scale businesses interested in outsourcing. Not all such clients are equipped with\u2026<\/em><\/p>\n

\"We<\/p>\n

At Premier LLC we often come across zealous medium-to-large scale businesses interested in outsourcing. Not all such clients are equipped with sophisticated ERP systems that can integrate with their\u00a0outsourcing company<\/strong>\u00a0for transfer, or updates, of their transaction information. Furthermore, to ensure confidentiality and security of the processed transactions, Premier LLC\u2019s data storage policy mandates that none of the client\u2019s transaction information is stored at any of its facilities. The net result of this policy is that Premier LLCencourages its clients to utilize their infrastructure in such a manner that all transactions and customer information stays with them.<\/p>\n

One such story is about a global \u00a0major specialty banking organization\u00a0that is using a well-known CRM. It noticed a continuous increase in consumer demand for \u00a0banking organizations, resulting in an increase in New Account Opening applications. To keep up with the surging volume of applications, the company decided to outsource a portion of its New Account Opening process to Premier LLC China.<\/p>\n

It was the first time this company had outsourced its work. \u00a0While it has numerous sophisticated software applications, it did not have the experience of integrating its system with an outsourcing company.\u00a0 Premier LLC, through its 13 years of experience in successful integration between clients and outsourcing resources and systems, set about and successfully integrated the client to facilitate the receiving of reports, transaction information, and any other information needed.<\/p>\n

This company has a global footprint and multiple site operations, requiring updates related to financial regulations in different parts of the world that were to be communicated to the client\u2019s operations team simultaneously. This required that we provide a mechanism to communicate updates to processors, and where applicable embed them into automated validation rules.\u00a0 Furthermore, Operations Managers and team leaders needed real-time access to statistics to keep track of their team\u2019s performance, as well as access to productivity and quality information.<\/p>\n

To accomplish the client\u2019s requirements, we implemented a unique referencing methodology using case numbers generated by the client\u2019s system for every transaction that our processors performed. Our quality control team then randomly picked these case numbers for quality assurance. Team leaders and managers were able to view real-time stats.<\/p>\n

Based on feedback from Premier on the best method for processing, email templates were implemented that automatically drafted most scenarios. This significantly improved processing speed and effective communication with clients. Quality Control feedback was also embedded in the process that would notify a processor if one of its processed tasks failed during audit.<\/p>\n

We\u00a0work\u00a0with all sorts of clients that have a varying degree of technological prowess. Sometimes we come across clients that do not have an ERP solution, or if they have one it is not customized to accommodate outsourced resources.Our operations and technical teams work with the client to customize applications so they can effectively accommodate outsourced resources. In such situations, and if the client wants to start immediately, Premier LLC will initiate a work around solution to get them started.<\/p>\n

At Premier LLC, we\u00a0are ready when you are to initiate outsourcing to any of our three locations.<\/p>\n

Author:<\/strong><\/p>\n

Talha Kamran<\/strong><\/p>\n

\"\"<\/p>\n

Talha_Kamran_Premier_BPO<\/p>\n

Director Operations at Premier LLC Kunshan since its inception in 2009. Prior to that served as Data Analyst at Synectics Solutions (UK) and Manager Operations at Ovex Technologies (Pakistan). More than 7 years experience in outsourcing, data processing, and office automation.<\/p>\n<\/div><\/div><\/div><\/div><\/div>","protected":false},"excerpt":{"rendered":"

At Premier BPO LLC we often come across zealous medium-to-large scale businesses interested in outsourcing. Not all such clients are <\/p>","protected":false},"author":1,"featured_media":758,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[1],"tags":[420,421,419,418,417],"webevents":[],"post-industries":[522,528],"post-services":[576],"post-solutions":[],"class_list":["post-757","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-bpo-blog","tag-agile-workforce","tag-all-blogs","tag-emerging-technologies","tag-operational-excellence","tag-profitability-strategies","post-industries-financial-services","post-industries-tech","post-services-first-time-outsourcers"],"acf":[],"yoast_head":"\nWe Know Our Way Around - Premier NX<\/title>\n<meta name=\"description\" content=\"Discover our expertise in business process outsourcing. 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