{"id":14125,"date":"2023-10-03T17:02:40","date_gmt":"2023-10-03T17:02:40","guid":{"rendered":"https:\/\/premiernx.com\/?p=14125"},"modified":"2025-07-29T15:30:06","modified_gmt":"2025-07-29T15:30:06","slug":"elevate-your-contact-center-with-premier-bpo-at-icmi-contact-center-expo","status":"publish","type":"post","link":"https:\/\/premiernx.com\/uk\/blog\/elevate-your-contact-center-with-premier-bpo-at-icmi-contact-center-expo\/","title":{"rendered":"Elevate Your Contact Center with Premier at ICMI Contact Center Expo"},"content":{"rendered":"<p><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-1 fusion-flex-container nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-flex-start fusion-flex-content-wrap\" style=\"max-width:1216.8px;margin-left: calc(-4% \/ 2 );margin-right: calc(-4% \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-0 fusion_builder_column_1_1 1_1 fusion-flex-column\" style=\"--awb-bg-size:cover;--awb-width-large:100%;--awb-margin-top-large:0px;--awb-spacing-right-large:1.92%;--awb-margin-bottom-large:20px;--awb-spacing-left-large:1.92%;--awb-width-medium:100%;--awb-order-medium:0;--awb-spacing-right-medium:1.92%;--awb-spacing-left-medium:1.92%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-text fusion-text-1\"><p><img class=\"lazyload\" decoding=\"async\" src=\"data:image\/svg+xml,%3Csvg%20xmlns%3D%27http%3A%2F%2Fwww.w3.org%2F2000%2Fsvg%27%20width%3D%272560%27%20height%3D%271340%27%20viewBox%3D%270%200%202560%201340%27%3E%3Crect%20width%3D%272560%27%20height%3D%271340%27%20fill-opacity%3D%220%22%2F%3E%3C%2Fsvg%3E\" data-orig-src=\"https:\/\/premiernx.com\/wp-content\/uploads\/2023\/10\/200-Voucher-Event-Page-01-scaled.jpg\" alt=\"Event\" \/><\/p>\n<h2>Event Information:<\/h2>\n<p>&#8211; Event Name: <strong>ICMI Contact Center Expo<\/strong><br \/>\n&#8211; Date: <strong>October 16<sup>th<\/sup> &#8211; 19<sup>th<\/sup>, 2023 <\/strong><br \/>\n&#8211; Location: <strong>Orlando, FL, Loews Royal Pacific Resort<\/strong><\/p>\n<h2>Join Premier &#8211; Your Trusted Outsourcing Partner:<\/h2>\n<p>At ICMI Contact Center Expo, you&#8217;ll have the chance to meet our team of outsourcing specialists. With years of experience in the field, we&#8217;re here to share insights on improving your contact center&#8217;s performance. Discover how Premier can support your contact center&#8217;s capabilities and enhance your customer service efforts.<\/p>\n<h2>Discover Our Outsourcing Expertise:<\/h2>\n<p>At ICMI Contact Center Expo, our team of outsourcing specialists will be available for you to connect with. We have accumulated years of experience and expertise in this field. We&#8217;d be happy to discuss how Premier can contribute to enhancing your contact center&#8217;s capabilities and assisting in delivering superior customer service.<\/p>\n<h2>Our Comprehensive Solutions:<\/h2>\n<\/div><ul style=\"--awb-line-height:30.6px;--awb-icon-width:30.6px;--awb-icon-height:30.6px;--awb-icon-margin:12.6px;--awb-content-margin:43.2px;--awb-circlecolor:#0176c4;--awb-circle-yes-font-size:15.84px;\" class=\"fusion-checklist fusion-checklist-1 fusion-checklist-default type-icons\"><li class=\"fusion-li-item\" style=\"\"><span class=\"icon-wrapper circle-yes\"><i class=\"fusion-li-icon awb-icon-check\" aria-hidden=\"true\"><\/i><\/span><div class=\"fusion-li-item-content\">\n<p>Omnichannel Contact Center Support (Call, Email, Live Chat, Bots, SMS, etc.)<\/p>\n<\/div><\/li><li class=\"fusion-li-item\" style=\"\"><span class=\"icon-wrapper circle-yes\"><i class=\"fusion-li-icon awb-icon-check\" aria-hidden=\"true\"><\/i><\/span><div class=\"fusion-li-item-content\">\n<p>Personalized Customer Care in multiple languages including Mandarin, Cantonese, French etc<\/p>\n<\/div><\/li><li class=\"fusion-li-item\" style=\"\"><span class=\"icon-wrapper circle-yes\"><i class=\"fusion-li-icon awb-icon-check\" aria-hidden=\"true\"><\/i><\/span><div class=\"fusion-li-item-content\">\n<p>Customer Journey Mapping<\/p>\n<\/div><\/li><li class=\"fusion-li-item\" style=\"\"><span class=\"icon-wrapper circle-yes\"><i class=\"fusion-li-icon awb-icon-check\" aria-hidden=\"true\"><\/i><\/span><div class=\"fusion-li-item-content\">\n<p>Brand Loyalty<\/p>\n<\/div><\/li><li class=\"fusion-li-item\" style=\"\"><span class=\"icon-wrapper circle-yes\"><i class=\"fusion-li-icon awb-icon-check\" aria-hidden=\"true\"><\/i><\/span><div class=\"fusion-li-item-content\">\n<p>CRM Solutions &amp; Customer Feedback Analysis<\/p>\n<\/div><\/li><li class=\"fusion-li-item\" style=\"\"><span class=\"icon-wrapper circle-yes\"><i class=\"fusion-li-icon awb-icon-check\" aria-hidden=\"true\"><\/i><\/span><div class=\"fusion-li-item-content\">\n<p>Actionable Insights for Business Intelligence<\/p>\n<\/div><\/li><li class=\"fusion-li-item\" style=\"\"><span class=\"icon-wrapper circle-yes\"><i class=\"fusion-li-icon awb-icon-check\" aria-hidden=\"true\"><\/i><\/span><div class=\"fusion-li-item-content\">\n<p>Industry Benchmarking for CX Improvement<\/p>\n<\/div><\/li><li class=\"fusion-li-item\" style=\"\"><span class=\"icon-wrapper circle-yes\"><i class=\"fusion-li-icon awb-icon-check\" aria-hidden=\"true\"><\/i><\/span><div class=\"fusion-li-item-content\">\n<p>Service Desk\/Help Desk<\/p>\n<\/div><\/li><li class=\"fusion-li-item\" style=\"\"><span class=\"icon-wrapper circle-yes\"><i class=\"fusion-li-icon awb-icon-check\" aria-hidden=\"true\"><\/i><\/span><div class=\"fusion-li-item-content\">\n<p>Tech Support (T1,2,3 &amp; NOC Support)<\/p>\n<\/div><\/li><li class=\"fusion-li-item\" style=\"\"><span class=\"icon-wrapper circle-yes\"><i class=\"fusion-li-icon awb-icon-check\" aria-hidden=\"true\"><\/i><\/span><div class=\"fusion-li-item-content\">\n<p>Sales Support\/Lead Generation<\/p>\n<\/div><\/li><\/ul><div style=\"text-align:center;\"><a class=\"fusion-button button-flat button-large button-default fusion-button-default button-1 fusion-button-default-span\" style=\"--awb-margin-top:5%;--awb-margin-bottom:5%;\" target=\"_self\" href=\"https:\/\/premiernx.com\/uk\/services\/back-office-processing\/\"><span class=\"fusion-button-text awb-button__text awb-button__text--default\">Visit our services page<\/span><i class=\"fa-angle-double-right fas awb-button__icon awb-button__icon--default button-icon-right\" aria-hidden=\"true\"><\/i><\/a><\/div><div class=\"fusion-text fusion-text-2 fusion-text-no-margin\" style=\"--awb-margin-top:20px;--awb-margin-bottom:0px;\"><h2>Visit Our Booth:<\/h2>\n<p>Don&#8217;t miss the chance to meet our experts in person at ICMI Contact Center Expo. Visit our booth 418, to learn more about our outsourcing capabilities, hear success stories, and discuss how we can collaborate to drive your contact center&#8217;s growth.<\/p>\n<h2>About Premier:<\/h2>\n<p>Premier seeks to be a seamless extension of its client\u2019s business processes. This is done by immersing itself in the client\u2019s values and objectives and by providing dedicated resources that serve as a blended workforce within the client\u2019s organization. The company offers co-sourcing, a hybrid approach to outsourcing, across multiple functions for several industries through its global sites. Premier has invested in security and compliance processes including obtaining PCI certification and has been serving clients since 2003.<\/p>\n<\/div><\/div><\/div><\/div><\/div><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-2 nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-padding-top:30px;--awb-padding-bottom:15px;--awb-margin-top:6%;--awb-margin-bottom:0px;--awb-background-color:#f2f2f2;--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-1 fusion_builder_column_1_1 1_1 fusion-one-full fusion-column-first fusion-column-last\" style=\"--awb-bg-size:cover;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-column-wrapper-legacy\"><div class=\"fusion-text fusion-text-3\"><h3 style=\"text-align: center;\">Ready to take the first step towards outsourcing success?<\/h3>\n<\/div><div class=\"fusion-button-wrapper fusion-aligncenter\"><a class=\"fusion-button button-flat button-large button-default fusion-button-default button-2 fusion-button-default-span\" target=\"_self\" href=\"https:\/\/premiernx.com\/uk\/contact-us\/\"><span class=\"fusion-button-text awb-button__text awb-button__text--default\">Contact Us<\/span><i class=\"fa-angle-double-right fas awb-button__icon awb-button__icon--default button-icon-right\" aria-hidden=\"true\"><\/i><\/a><\/div><div class=\"fusion-clearfix\"><\/div><\/div><\/div><\/div><\/div><\/p>","protected":false},"excerpt":{"rendered":"","protected":false},"author":14,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"audio","meta":{"_acf_changed":false,"footnotes":""},"categories":[295],"tags":[421],"webevents":[],"post-industries":[528],"post-services":[531],"post-solutions":[],"class_list":["post-14125","post","type-post","status-publish","format-audio","hentry","category-live-events","tag-all-blogs","post_format-post-format-audio","post-industries-tech","post-services-customer-experience"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.4 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Contact Center with Premier BPO at ICMI Contact Center Expo<\/title>\n<meta name=\"description\" content=\"At ICMI Contact Center Expo, you\u2019ll have the chance to meet our team of outsourcing specialists. 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