{"id":11565,"date":"2023-04-28T20:29:21","date_gmt":"2023-04-28T20:29:21","guid":{"rendered":"https:\/\/premiernx.com\/?p=11565"},"modified":"2025-07-29T15:32:02","modified_gmt":"2025-07-29T15:32:02","slug":"first-time-outsourcing-specialist-speaking-at-socap","status":"publish","type":"post","link":"https:\/\/premiernx.com\/uk\/blog\/first-time-outsourcing-specialist-speaking-at-socap\/","title":{"rendered":"First-Time Outsourcing Specialist Speaking at SOCAP"},"content":{"rendered":"<p><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-1 fusion-flex-container nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-flex-start fusion-flex-content-wrap\" style=\"max-width:1216.8px;margin-left: calc(-4% \/ 2 );margin-right: calc(-4% \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-0 fusion_builder_column_1_1 1_1 fusion-flex-column\" style=\"--awb-bg-size:cover;--awb-width-large:100%;--awb-margin-top-large:0px;--awb-spacing-right-large:1.92%;--awb-margin-bottom-large:20px;--awb-spacing-left-large:1.92%;--awb-width-medium:100%;--awb-order-medium:0;--awb-spacing-right-medium:1.92%;--awb-spacing-left-medium:1.92%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-text fusion-text-1\"><h2>Session on Best Practices by Premier:<\/h2>\n<p>Hear from our outsourcing expert, Premier COO, Dave Shapiro on the Best Practices of Offshore Outsourcing. Learn how CX has evolved over the decades to elevate customer experience and how you can streamline your operations for omnichannel when outsourcing. Don\u2019t miss a chance to meet our leadership in person. Our COO will also share success stories about how we have helped our clients maximize their partnerships through these best practices.<\/p>\n<p><img class=\"lazyload\" decoding=\"async\" src=\"data:image\/svg+xml,%3Csvg%20xmlns%3D%27http%3A%2F%2Fwww.w3.org%2F2000%2Fsvg%27%20width%3D%272560%27%20height%3D%271309%27%20viewBox%3D%270%200%202560%201309%27%3E%3Crect%20width%3D%272560%27%20height%3D%271309%27%20fill-opacity%3D%220%22%2F%3E%3C%2Fsvg%3E\" data-orig-src=\"https:\/\/premiernx.com\/wp-content\/uploads\/2023\/04\/SOCAP-Pre-Event-Post--scaled.jpg\" \/><\/p>\n<h2>Event Overview:<\/h2>\n<p>SOCAP Internation Spring Symposium is a two-day event that brings together industry impact leaders and entrepreneurs from various sectors to explore emerging trends, exchange ideas, and collaborate. This year&#8217;s symposium is centered around the theme of &#8220;Decades&#8221;, reflecting on the organization&#8217;s past 50 years. The event presents the challenges and progress made over time, and a chance to connect with like-minded peers to explore new opportunities. It also features interactive sessions and panel discussions to learn and exchange ideas and deliberate over the latest techniques and trends.<\/p>\n<h2>Our Solutions:<\/h2>\n<\/div><ul style=\"--awb-line-height:30.6px;--awb-icon-width:30.6px;--awb-icon-height:30.6px;--awb-icon-margin:12.6px;--awb-content-margin:43.2px;--awb-circlecolor:#0176c4;--awb-circle-yes-font-size:15.84px;\" class=\"fusion-checklist fusion-checklist-1 fusion-checklist-default type-icons\"><li class=\"fusion-li-item\" style=\"\"><span class=\"icon-wrapper circle-yes\"><i class=\"fusion-li-icon awb-icon-check\" aria-hidden=\"true\"><\/i><\/span><div class=\"fusion-li-item-content\">Omnichannel Contact Center Support (Call, Email, Live Chat, Bots, SMS, etc.)<\/div><\/li><li class=\"fusion-li-item\" style=\"\"><span class=\"icon-wrapper circle-yes\"><i class=\"fusion-li-icon awb-icon-check\" aria-hidden=\"true\"><\/i><\/span><div class=\"fusion-li-item-content\">Personalized Customer Care<\/div><\/li><li class=\"fusion-li-item\" style=\"\"><span class=\"icon-wrapper circle-yes\"><i class=\"fusion-li-icon awb-icon-check\" aria-hidden=\"true\"><\/i><\/span><div class=\"fusion-li-item-content\">Customer Journey Mapping<\/div><\/li><li class=\"fusion-li-item\" style=\"\"><span class=\"icon-wrapper circle-yes\"><i class=\"fusion-li-icon awb-icon-check\" aria-hidden=\"true\"><\/i><\/span><div class=\"fusion-li-item-content\">Brand Loyalty<\/div><\/li><li class=\"fusion-li-item\" style=\"\"><span class=\"icon-wrapper circle-yes\"><i class=\"fusion-li-icon awb-icon-check\" aria-hidden=\"true\"><\/i><\/span><div class=\"fusion-li-item-content\">CRM Solutions &amp; Customer Feedback Analysis<\/div><\/li><li class=\"fusion-li-item\" style=\"\"><span class=\"icon-wrapper circle-yes\"><i class=\"fusion-li-icon awb-icon-check\" aria-hidden=\"true\"><\/i><\/span><div class=\"fusion-li-item-content\">Actionable Insights for Business Intelligence<\/div><\/li><li class=\"fusion-li-item\" style=\"\"><span class=\"icon-wrapper circle-yes\"><i class=\"fusion-li-icon awb-icon-check\" aria-hidden=\"true\"><\/i><\/span><div class=\"fusion-li-item-content\">Industry Benchmarking for CX Improvement<\/div><\/li><li class=\"fusion-li-item\" style=\"\"><span class=\"icon-wrapper circle-yes\"><i class=\"fusion-li-icon awb-icon-check\" aria-hidden=\"true\"><\/i><\/span><div class=\"fusion-li-item-content\">Service Desk\/Help Desk<\/div><\/li><li class=\"fusion-li-item\" style=\"\"><span class=\"icon-wrapper circle-yes\"><i class=\"fusion-li-icon awb-icon-check\" aria-hidden=\"true\"><\/i><\/span><div class=\"fusion-li-item-content\">Tech Support (T1,2,3 &amp; NOC Support)<\/div><\/li><li class=\"fusion-li-item\" style=\"\"><span class=\"icon-wrapper circle-yes\"><i class=\"fusion-li-icon awb-icon-check\" aria-hidden=\"true\"><\/i><\/span><div class=\"fusion-li-item-content\">Sales Support\/Lead Generation<\/div><\/li><\/ul><div style=\"text-align:center;\"><a class=\"fusion-button button-flat button-large button-default fusion-button-default button-1 fusion-button-default-span\" style=\"--awb-margin-top:5%;--awb-margin-bottom:5%;\" target=\"_self\" href=\"https:\/\/premiernx.com\/uk\/services\/back-office-processing\/\"><span class=\"fusion-button-text awb-button__text awb-button__text--default\">Visit our services page<\/span><i class=\"fa-angle-double-right fas awb-button__icon awb-button__icon--default button-icon-right\" aria-hidden=\"true\"><\/i><\/a><\/div><div class=\"fusion-text fusion-text-2 fusion-text-no-margin\" style=\"--awb-margin-top:20px;--awb-margin-bottom:0px;\"><h2>About Premier:<\/h2>\n<p>Premier seeks to be a seamless extension of its client\u2019s business processes. This is done by immersing itself in the client\u2019s values and objectives and by providing dedicated resources that serve as a blended workforce within the client\u2019s organization. The company offers co-sourcing, a hybrid approach to outsourcing, across multiple functions for several industries through its global sites. Premier has invested in security and compliance processes including obtaining PCI certification and has been serving clients since 2003.<\/p>\n<\/div><\/div><\/div><\/div><\/div><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-2 nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-padding-top:30px;--awb-padding-bottom:15px;--awb-margin-top:6%;--awb-margin-bottom:0px;--awb-background-color:#f2f2f2;--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-1 fusion_builder_column_1_1 1_1 fusion-one-full fusion-column-first fusion-column-last\" style=\"--awb-bg-size:cover;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-column-wrapper-legacy\"><div class=\"fusion-text fusion-text-3\"><h3 style=\"text-align: center;\">Ready to take the first step towards outsourcing success?<\/h3>\n<\/div><div class=\"fusion-button-wrapper fusion-aligncenter\"><a class=\"fusion-button button-flat button-large button-default fusion-button-default button-2 fusion-button-default-span\" target=\"_self\" href=\"https:\/\/premiernx.com\/uk\/contact-us\/\"><span class=\"fusion-button-text awb-button__text awb-button__text--default\">Contact Us<\/span><i class=\"fa-angle-double-right fas awb-button__icon awb-button__icon--default button-icon-right\" aria-hidden=\"true\"><\/i><\/a><\/div><div class=\"fusion-clearfix\"><\/div><\/div><\/div><\/div><\/div><\/p>","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":11568,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"audio","meta":{"_acf_changed":false,"footnotes":""},"categories":[295],"tags":[421],"webevents":[],"post-industries":[520,522,528],"post-services":[576],"post-solutions":[566],"class_list":["post-11565","post","type-post","status-publish","format-audio","has-post-thumbnail","hentry","category-live-events","tag-all-blogs","post_format-post-format-audio","post-industries-ecommerce","post-industries-financial-services","post-industries-tech","post-services-first-time-outsourcers","post-solutions-workforce-strategy"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.4 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>First-Time Outsourcing Specialist Speaking at SOCAP<\/title>\n<meta name=\"description\" content=\"Hear from our outsourcing expert, Premier BPO COO, Dave Shapiro on the Best Practices of Offshore Outsourcing. 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