{"id":10365,"date":"2023-03-29T16:30:44","date_gmt":"2023-03-29T16:30:44","guid":{"rendered":"https:\/\/premiernx.com\/?p=10365"},"modified":"2025-07-29T15:36:09","modified_gmt":"2025-07-29T15:36:09","slug":"ssow-23-key-takeaways-leading-shared-services-into-the-future","status":"publish","type":"post","link":"https:\/\/premiernx.com\/uk\/blog\/ssow-23-key-takeaways-leading-shared-services-into-the-future\/","title":{"rendered":"SSOW 23 Key Takeaways – Leading Shared Services into the Future"},"content":{"rendered":"

Shared Services and Outsourcing Week (SSOW) is the industry\u2019s leading collaborative event that brings together professionals, leaders, and experts from various industries and backgrounds to share their best practices every year. This year\u2019s event was held from March 23 rd to 26 th under the theme of “Leading Shared Services into the Future\u201d.
\nThe week featured prize-winning speakers and Global Business Services giants. They provided valuable insights into how shared services organizations (SSOs) and outsourcing firms can leverage emerging technologies and innovative strategies to drive success in the ever-changing business landscape.<\/p>\n

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Event Theme and Topics:<\/h2>\n

Topics under discussion focused on the latest trends and best practices for shared services, including digital transformation, automation, and data analytics with the concept of centralizing support functions to increase efficiency and reduce costs. Speakers emphasized the need for shared services organizations (SSOs) to be agile, adaptable, and innovative to stay ahead of the curve. The event also featured the SSON North American Impact Awards Gala honoring the \u2018best-in-class\u2019 Global Business Services (GBS) providers.
\nPremier<\/span> BPO<\/span><\/b><\/a> was a sponsor at the event and showcased at booth #108. Here\u2019s what our COO, Dave Shapiro, expressed afterward: \u201cThe recent SSOW conference in Orlando was a great source of industry ideas and we appreciated the many people who visited our booth. We engaged in conversations surrounding the evolving transformation of work in global markets. The overall networking at the event was tremendous. Professionals in the industry discussed process improvement methodologies, automation, and cost savings thru labor arbitrage. The round table sessions on best practices had healthy, free-flowing information between participants. For any executive in the Shared Services space or someone who is or is considering outsourcing to complement their business models, this conference is a must-attend. And as a bonus, it was great to meet Alex Rodriguez.\u201d<\/p>\n

Premier Key Takeaways<\/h2>\n

Here is a summary of the key takeaways of SSOW 2023, along with select sessions and their outcomes:-<\/p>\n<\/div>