{"id":3933,"date":"2021-04-28T11:32:28","date_gmt":"2021-04-28T11:32:28","guid":{"rendered":"https:\/\/premiernx.com\/?page_id=3933"},"modified":"2021-06-15T06:04:55","modified_gmt":"2021-06-15T06:04:55","slug":"gain-capital-amplified-cost-effective-back-office-and-kpo-solutions-for-forex-client","status":"publish","type":"page","link":"https:\/\/premiernx.com\/uk\/gain-capital-amplified-cost-effective-back-office-and-kpo-solutions-for-forex-client\/","title":{"rendered":"Gain Capital \u2013 Amplified, Cost-Effective Back Office and KPO Solutions for Forex Client"},"content":{"rendered":"

\"Gain<\/p>\n<\/div>

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Abstract<\/strong><\/h2>\n

A global leader in Forex Trading, Gain Capital offers\u00a0liquidity in shares, commodities markets, Indices, CFD, and broker programs across multiple continents to its vast client base. Gain Captial required a cost-effective, dedicated, multi-lingual team<\/b> to handle their forex account management<\/b> with GDPR and PCI compliant services and tools. Expediting all operations with visibility on GAIN\u2019s portal (Salesforce), Premier\u2019s Data and Research Analysts reject\u00a0and accept\u00a0applications based on KPO decision-making roles;\u00a0identifying the best new clients for GAIN. Our personnel constantly validate information for each new client, translating international documents where necessary, and qualified accounts based on individual regulations according to geography. Premier provides\u00a0GAIN with data redundancy measures with high accuracy, extensive process improvement, and QC screening. Our highly capable team\u00a0has\u00a0helped\u00a0GAIN\u2019s operations scale twice in size within a few months.\u00a0Premier\u00a0identified and recommended Process Improvements that lead to an\u00a0increase\u00a0in\u00a0productivity by 7% and C-SAT scores by 17%;\u00a0resulting in an overall $70K of cost savings.\u00a0Offering\u00a0Business Intelligence<\/b> to GAIN, Premier has acted as their co-sourcing partner since the inception of the project, navigating the long-standing relationship with them, despite the challenges faced during the pandemic.<\/p>\n

\u00a0\u00a0\u00a0<\/p>\n<\/div>

DOWNLOAD CASE STUDY<\/span><\/i><\/span><\/a><\/div>
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