{"id":36754,"date":"2026-08-04T20:54:50","date_gmt":"2026-08-04T20:54:50","guid":{"rendered":"https:\/\/premiernx.com\/?page_id=36754"},"modified":"2026-08-05T12:35:01","modified_gmt":"2026-08-05T12:35:01","slug":"socap-leadership-conversations-future-of-cx-leadership","status":"publish","type":"page","link":"https:\/\/premiernx.com\/uk\/socap-leadership-conversations-future-of-cx-leadership\/","title":{"rendered":"Premier NX &#038; SOCAP Leadership Conversations: The Future of CX Leadership"},"content":{"rendered":"<p><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-1 fusion-flex-container has-pattern-background has-mask-background nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-background-blend-mode:multiply;--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-padding-top:40px;--awb-padding-bottom:40px;--awb-padding-top-small:20px;--awb-padding-bottom-small:20px;--awb-background-color:var(--awb-custom_color_1);--awb-background-size:cover;--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-center fusion-flex-align-content-space-between fusion-flex-justify-content-center fusion-flex-content-wrap\" style=\"max-width:1216.8px;margin-left: calc(-4% \/ 2 );margin-right: calc(-4% \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-0 fusion_builder_column_1_2 1_2 fusion-flex-column fusion-no-small-visibility fusion-no-medium-visibility\" style=\"--awb-column-gap:20px;--awb-bg-size:cover;--awb-width-large:50%;--awb-margin-top-large:0px;--awb-spacing-right-large:3.84%;--awb-margin-bottom-large:20px;--awb-spacing-left-large:3.84%;--awb-width-medium:50%;--awb-order-medium:0;--awb-spacing-right-medium:3.84%;--awb-spacing-left-medium:3.84%;--awb-width-small:50%;--awb-order-small:0;--awb-spacing-right-small:3.84%;--awb-margin-bottom-small:0px;--awb-spacing-left-small:3.84%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-row fusion-flex-align-items-center\"><div class=\"fusion-image-element\" style=\"text-align:left;--awb-max-width:170px;--awb-caption-title-font-family:var(--h2_typography-font-family);--awb-caption-title-font-weight:var(--h2_typography-font-weight);--awb-caption-title-font-style:var(--h2_typography-font-style);--awb-caption-title-size:var(--h2_typography-font-size);--awb-caption-title-transform:var(--h2_typography-text-transform);--awb-caption-title-line-height:var(--h2_typography-line-height);--awb-caption-title-letter-spacing:var(--h2_typography-letter-spacing);\"><span class=\" fusion-imageframe imageframe-none imageframe-1 hover-type-none\"><a class=\"fusion-no-lightbox\" href=\"\/\" target=\"_self\" aria-label=\"Premier-NX-white-logo-file\"><img decoding=\"async\" width=\"800\" height=\"228\" alt=\"Premier Logo\" src=\"https:\/\/premiernx.com\/wp-content\/uploads\/2025\/03\/Premier-NX-white-logo-file.webp\" class=\"img-responsive wp-image-24450 disable-lazyload\" srcset=\"https:\/\/premiernx.com\/wp-content\/uploads\/2025\/03\/Premier-NX-white-logo-file-400x114.webp 400w, https:\/\/premiernx.com\/wp-content\/uploads\/2025\/03\/Premier-NX-white-logo-file-600x171.webp 600w, https:\/\/premiernx.com\/wp-content\/uploads\/2025\/03\/Premier-NX-white-logo-file.webp 800w\" sizes=\"(max-width: 1024px) 100vw, (max-width: 640px) 100vw, 600px\" \/><\/a><\/span><\/div><div class=\"fusion-image-element\" style=\"text-align:left;--awb-max-width:110px;--awb-caption-title-font-family:var(--h2_typography-font-family);--awb-caption-title-font-weight:var(--h2_typography-font-weight);--awb-caption-title-font-style:var(--h2_typography-font-style);--awb-caption-title-size:var(--h2_typography-font-size);--awb-caption-title-transform:var(--h2_typography-text-transform);--awb-caption-title-line-height:var(--h2_typography-line-height);--awb-caption-title-letter-spacing:var(--h2_typography-letter-spacing);\"><span class=\" fusion-imageframe imageframe-none imageframe-2 hover-type-none\" style=\"border-radius:6px;\"><img decoding=\"async\" width=\"745\" height=\"323\" alt=\"Socap Logo\" title=\"socap_logo\" src=\"https:\/\/premiernx.com\/wp-content\/uploads\/2026\/08\/socap_logo.webp\" class=\"img-responsive wp-image-36755 disable-lazyload\" srcset=\"https:\/\/premiernx.com\/wp-content\/uploads\/2026\/08\/socap_logo-18x8.webp 18w, https:\/\/premiernx.com\/wp-content\/uploads\/2026\/08\/socap_logo-300x130.webp 300w, https:\/\/premiernx.com\/wp-content\/uploads\/2026\/08\/socap_logo.webp 745w\" sizes=\"(max-width: 745px) 100vw, 745px\" \/><\/span><\/div><\/div><\/div><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-1 fusion_builder_column_1_2 1_2 fusion-flex-column fusion-no-large-visibility\" style=\"--awb-column-gap:20px;--awb-bg-size:cover;--awb-width-large:50%;--awb-margin-top-large:0px;--awb-spacing-right-large:3.84%;--awb-margin-bottom-large:20px;--awb-spacing-left-large:3.84%;--awb-width-medium:50%;--awb-order-medium:0;--awb-spacing-right-medium:3.84%;--awb-spacing-left-medium:3.84%;--awb-width-small:60%;--awb-order-small:0;--awb-spacing-right-small:3.2%;--awb-margin-bottom-small:0px;--awb-spacing-left-small:3.2%;\" data-scroll-devices=\"small-visibility,medium-visibility,large-visibility\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-row fusion-flex-align-items-center\"><div class=\"fusion-image-element\" style=\"text-align:left;--awb-max-width:120px;--awb-caption-title-font-family:var(--h2_typography-font-family);--awb-caption-title-font-weight:var(--h2_typography-font-weight);--awb-caption-title-font-style:var(--h2_typography-font-style);--awb-caption-title-size:var(--h2_typography-font-size);--awb-caption-title-transform:var(--h2_typography-text-transform);--awb-caption-title-line-height:var(--h2_typography-line-height);--awb-caption-title-letter-spacing:var(--h2_typography-letter-spacing);\"><span class=\" fusion-imageframe imageframe-none imageframe-3 hover-type-none\"><a class=\"fusion-no-lightbox\" href=\"\/\" target=\"_self\" aria-label=\"Premier-NX-white-logo-file\"><img decoding=\"async\" width=\"800\" height=\"228\" alt=\"Premier Logo\" src=\"https:\/\/premiernx.com\/wp-content\/uploads\/2025\/03\/Premier-NX-white-logo-file.webp\" class=\"img-responsive wp-image-24450 disable-lazyload\" srcset=\"https:\/\/premiernx.com\/wp-content\/uploads\/2025\/03\/Premier-NX-white-logo-file-400x114.webp 400w, https:\/\/premiernx.com\/wp-content\/uploads\/2025\/03\/Premier-NX-white-logo-file-600x171.webp 600w, https:\/\/premiernx.com\/wp-content\/uploads\/2025\/03\/Premier-NX-white-logo-file.webp 800w\" sizes=\"(max-width: 1024px) 100vw, (max-width: 640px) 100vw, 600px\" \/><\/a><\/span><\/div><div class=\"fusion-image-element\" style=\"text-align:left;--awb-max-width:70px;--awb-caption-title-font-family:var(--h2_typography-font-family);--awb-caption-title-font-weight:var(--h2_typography-font-weight);--awb-caption-title-font-style:var(--h2_typography-font-style);--awb-caption-title-size:var(--h2_typography-font-size);--awb-caption-title-transform:var(--h2_typography-text-transform);--awb-caption-title-line-height:var(--h2_typography-line-height);--awb-caption-title-letter-spacing:var(--h2_typography-letter-spacing);\"><span class=\" fusion-imageframe imageframe-none imageframe-4 hover-type-none\" style=\"border-radius:6px;\"><img decoding=\"async\" width=\"745\" height=\"323\" alt=\"Socap Logo\" title=\"socap_logo\" src=\"https:\/\/premiernx.com\/wp-content\/uploads\/2026\/08\/socap_logo.webp\" class=\"img-responsive wp-image-36755 disable-lazyload\" srcset=\"https:\/\/premiernx.com\/wp-content\/uploads\/2026\/08\/socap_logo-18x8.webp 18w, https:\/\/premiernx.com\/wp-content\/uploads\/2026\/08\/socap_logo-300x130.webp 300w, https:\/\/premiernx.com\/wp-content\/uploads\/2026\/08\/socap_logo.webp 745w\" sizes=\"(max-width: 745px) 100vw, 745px\" \/><\/span><\/div><\/div><\/div><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-2 fusion_builder_column_1_2 1_2 fusion-flex-column\" style=\"--awb-bg-size:cover;--awb-width-large:50%;--awb-margin-top-large:0px;--awb-spacing-right-large:3.84%;--awb-margin-bottom-large:20px;--awb-spacing-left-large:3.84%;--awb-width-medium:50%;--awb-order-medium:0;--awb-spacing-right-medium:3.84%;--awb-spacing-left-medium:3.84%;--awb-width-small:40%;--awb-order-small:1;--awb-spacing-right-small:4.8%;--awb-margin-bottom-small:0px;--awb-spacing-left-small:4.8%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div style=\"text-align:right;\"><a class=\"fusion-button button-flat fusion-button-default-size button-default fusion-button-default button-1 fusion-button-default-span fusion-button-default-type fusion-animated\" style=\"--awb-padding-top:12px;--awb-padding-right:16px;--awb-padding-bottom:12px;--awb-padding-left:16px;--button_font_size:16px;\" data-animationType=\"slideInRight\" data-animationDuration=\"0.6\" data-animationDelay=\"0.5\" data-animationOffset=\"top-into-view\" target=\"_self\" title=\"Call Now\" aria-label=\"Call Now\" href=\"#contact-us\"><span class=\"fusion-button-text awb-button__text awb-button__text--default\">Contact Us<\/span><\/a><\/div><\/div><\/div><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-3 fusion_builder_column_2_3 2_3 fusion-flex-column\" style=\"--awb-bg-size:cover;--awb-width-large:66.666666666667%;--awb-margin-top-large:60px;--awb-spacing-right-large:2.88%;--awb-margin-bottom-large:60px;--awb-spacing-left-large:2.88%;--awb-width-medium:100%;--awb-order-medium:0;--awb-spacing-right-medium:1.92%;--awb-spacing-left-medium:1.92%;--awb-width-small:100%;--awb-order-small:3;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-center fusion-content-layout-column\"><style>\n.pnxsc-scope { --pnx-primary:#0e1263; --pnx-secondary:#45a648; --pnx-cta:#e36900;\n  --pnx-text:#000; --pnx-white:#fff; --pnx-light:#ededed; --pnx-border:#e6e8f0;\n }\n.pnxsc-scope *{ \n  box-sizing:border-box; \n}\n\n \n\/* Eyebrow \/ kicker *\/\n.pnxsc-eyebrow{ display:inline-block; text-transform:uppercase; letter-spacing:.14em;\n  font-weight:600; font-size:.8rem; color:var(--pnx-secondary); margin-bottom:1.25rem; }\n.pnxsc-kicker{ display:block; color:var(--pnx-secondary); font-weight:600;\n  text-transform:uppercase; letter-spacing:.12em; font-size:.8rem; margin-bottom:.75rem; }\n \n \n\/* Bands *\/\n.pnxsc-band.pnxsc-alt{ background:var(--pnx-light); }\n.pnxsc-navy{ background:var(--pnx-primary); color:var(--pnx-white); }\n.pnxsc-navy h1,.pnxsc-navy h2,.pnxsc-navy h3{ color:var(--pnx-white); }\n \n\n \n\/* Why PNX *\/\n.pnxsc-whypnx{ display:grid; grid-template-columns:1.15fr .85fr; gap:3rem; align-items:center; }\n.pnxsc-whypnx p{ font-size:1.05rem; margin-bottom:1.15rem; }\n.pnxsc-ready{ background:var(--pnx-primary); color:var(--pnx-white); border-radius:16px; padding:2.5rem 2rem; text-align:center; }\n.pnxsc-ready svg{ stroke:var(--pnx-secondary); margin-bottom:1rem; }\n.pnxsc-ready h3{ color:var(--pnx-white); font-size:1.35rem; margin-bottom:1.75rem; }\n \n\/* Final *\/\n.pnxsc-final{ text-align:center; padding:5rem 2rem; }\n.pnxsc-final h2{ font-size:clamp(1.8rem,4vw,2.5rem); margin-bottom:1rem; }\n.pnxsc-final p{ font-size:1.08rem; opacity:.92; margin-bottom:2.25rem; max-width:680px; margin-left:auto; margin-right:auto; }\n \n\/* Footer *\/\n.pnxsc-footer{ background:#090c47; color:var(--pnx-white); padding:2.5rem 2rem; }\n.pnxsc-footer .pnxsc-inner{ max-width:1080px; margin:0 auto; display:flex; justify-content:space-between; align-items:center; flex-wrap:wrap; gap:1.5rem; }\n.pnxsc-footer img{ height:30px; }\n.pnxsc-footer p{ font-size:.85rem; opacity:.8; }\n \n@media (max-width:720px){\n  .pnxsc-whypnx{ grid-template-columns:1fr; }\n  .pnxsc-nav .pnxsc-links{ display:none; }\n}\n<\/style><div class=\"fusion-title title fusion-title-1 fusion-sep-none fusion-title-center fusion-title-text fusion-title-size-div\" style=\"--awb-text-color:var(--awb-custom_color_3);--awb-margin-bottom:0px;--awb-margin-top-small:10px;--awb-margin-right-small:0px;--awb-margin-bottom-small:10px;--awb-margin-left-small:0px;--awb-font-size:15px;\"><div class=\"fusion-title-heading title-heading-center title-heading-tag fusion-responsive-typography-calculated\" style=\"font-family:&quot;Montserrat&quot;;font-style:normal;font-weight:600;margin:0;font-size:1em;--fontSize:15;--minFontSize:15;line-height:1.6;\">Premier NX \u00d7 SOCAP \u00b7 Exclusive Presenting Sponsor<\/div><\/div><div class=\"fusion-title title fusion-title-2 fusion-sep-none fusion-title-center fusion-title-text fusion-title-size-one\" style=\"--awb-text-color:#ffffff;--awb-margin-top-small:10px;--awb-margin-right-small:0px;--awb-margin-bottom-small:10px;--awb-margin-left-small:0px;\"><h1 class=\"fusion-title-heading title-heading-center fusion-responsive-typography-calculated\" style=\"margin:0;--fontSize:50;line-height:1.2;\">Leadership Conversations: The Future of CX Leadership<\/h1><\/div><div class=\"fusion-text fusion-text-1\" style=\"--awb-content-alignment:center;--awb-font-size:20px;--awb-text-color:#ffffff;\"><p>Supporting a SOCAP original series on the clarity, courage, and creativity CX leaders need when customer experience, trust, and operational decisions are tested.<\/p>\n<\/div><div class=\"fusion-text fusion-text-2\" style=\"--awb-content-alignment:center;--awb-text-color:#ffffff;\"><p>Premier NX is proud to serve as the exclusive presenting sponsor of SOCAP\u2019s inaugural Leadership Conversations Series, an unscripted executive conversation series focused on leadership in moments of change, pressure, and complexity.<\/p>\n<\/div><div style=\"text-align:center;\"><a class=\"fusion-button button-flat fusion-button-default-size button-default fusion-button-default button-2 fusion-button-default-span fusion-button-default-type\" style=\"--awb-padding-right:25px;--awb-padding-left:25px;\" target=\"_self\" href=\"#series\"><span class=\"fusion-button-text awb-button__text awb-button__text--default\">Explore the Series<\/span><\/a><\/div><div class=\"fusion-text fusion-text-3 fusion-text-no-margin\" style=\"--awb-content-alignment:center;--awb-font-size:12px;--awb-text-color:#ffffff;--awb-margin-top:20px;--awb-margin-bottom:0px;\"><p>In partnership with <span style=\"color: #e36900;\">SOCAP International<\/span><\/p>\n<\/div><\/div><\/div><\/div><\/div><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-2 fusion-flex-container nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-padding-top:60px;--awb-padding-bottom:60px;--awb-padding-top-medium:60px;--awb-padding-bottom-medium:60px;--awb-padding-top-small:40px;--awb-padding-bottom-small:40px;--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-stretch fusion-flex-justify-content-center fusion-flex-content-wrap\" style=\"max-width:1216.8px;margin-left: calc(-4% \/ 2 );margin-right: calc(-4% \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-4 fusion_builder_column_4_5 4_5 fusion-flex-column\" style=\"--awb-bg-size:cover;--awb-width-large:80%;--awb-margin-top-large:0px;--awb-spacing-right-large:2.4%;--awb-margin-bottom-large:20px;--awb-spacing-left-large:2.4%;--awb-width-medium:100%;--awb-order-medium:0;--awb-spacing-right-medium:1.92%;--awb-spacing-left-medium:1.92%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-title title fusion-title-3 fusion-sep-none fusion-title-center fusion-title-text fusion-title-size-div\" style=\"--awb-text-color:var(--awb-custom_color_3);--awb-margin-bottom:0px;--awb-margin-top-small:10px;--awb-margin-right-small:0px;--awb-margin-bottom-small:10px;--awb-margin-left-small:0px;--awb-font-size:15px;\"><div class=\"fusion-title-heading title-heading-center title-heading-tag fusion-responsive-typography-calculated\" style=\"font-family:&quot;Montserrat&quot;;font-style:normal;font-weight:600;margin:0;text-transform:uppercase;font-size:1em;--fontSize:15;--minFontSize:15;line-height:1.6;\">Why This Matters Now<\/div><\/div><div class=\"fusion-title title fusion-title-4 fusion-sep-none fusion-title-center fusion-title-text fusion-title-size-two\" style=\"--awb-margin-bottom:20px;--awb-margin-top-small:10px;--awb-margin-right-small:0px;--awb-margin-bottom-small:20px;--awb-margin-left-small:0px;--awb-margin-top-medium:0px;--awb-margin-bottom-medium:40px;\"><h2 class=\"fusion-title-heading title-heading-center fusion-responsive-typography-calculated\" style=\"margin:0;letter-spacing:var(--awb-typography2-letter-spacing);text-transform:var(--awb-typography2-text-transform);--fontSize:42;line-height:1.2;\">Customer experience is entering a defining leadership moment<\/h2><\/div><style>\n.pnxsc-why{\n  --pnx-primary:#0e1263; --pnx-secondary:#45a648; --pnx-cta:#e36900;\n  --pnx-white:#fff; --pnx-border:#e6e8f0;\n\n}\n.pnxsc-why *{ box-sizing:border-box; }\n.pnxsc-why .pnxsc-stats{\n  display:grid;\n  grid-template-columns:repeat(auto-fit,minmax(280px,1fr));\n  gap:2rem;\n  max-width:920px;\n  margin:0 auto;\n}\n.pnxsc-why .pnxsc-stat{\n  position:relative;\n  overflow:hidden;\n  background:var(--pnx-white);\n  border:1px solid var(--pnx-border);\n  border-radius:18px;\n  padding:2.75rem 2.25rem 2.5rem;\n  text-align:center;\n  box-shadow:0 6px 22px rgba(14,18,99,.06);\n  transition:transform .35s cubic-bezier(.2,.7,.2,1),\n             box-shadow .35s ease,\n             border-color .35s ease;\n}\n\/* top accent bar that grows on hover *\/\n.pnxsc-why .pnxsc-stat::before{\n  content:\"\";\n  position:absolute; top:0; left:0; right:0;\n  height:4px;\n  background:linear-gradient(90deg,var(--pnx-secondary),var(--pnx-secondary));\n  transform:scaleX(0);\n  transform-origin:left;\n  transition:transform .4s cubic-bezier(.2,.7,.2,1);\n}\n.pnxsc-why .pnxsc-stat:hover{\n  transform:translateY(-8px);\n  box-shadow:0 22px 46px rgba(14,18,99,.16);\n  border-color:transparent;\n}\n.pnxsc-why .pnxsc-stat:hover::before{ transform:scaleX(1); }\n \n.pnxsc-why .pnxsc-fig{\n  display:inline-block;\n  font-size:3.4rem;\n  font-weight:800;\n  line-height:1;\n  margin-bottom:1rem;\n  color:var(--pnx-primary);\n  transition:transform .35s cubic-bezier(.2,.7,.2,1);\n}\n.pnxsc-why .pnxsc-stat:hover .pnxsc-fig{ transform:scale(1.06); }\n \n.pnxsc-why .pnxsc-stat p{\n  margin:0;\n  font-size:1rem;\n  line-height:1.6;\n  color:#2a2d4a;\n}\n.pnxsc-why .pnxsc-stat cite{\n  display:inline-block;\n  margin-top:1.25rem;\n  padding:.3rem .85rem;\n  font-size:.72rem;\n  font-style:normal;\n  font-weight:600;\n  letter-spacing:.08em;\n  text-transform:uppercase;\n  color:#6b6f8a;\n  background:#f5f6fa;\n  border-radius:9999px;\n  transition:color .35s ease, background .35s ease;\n}\n.pnxsc-why .pnxsc-stat:hover cite{\n  color:var(--pnx-secondary);\n  background:rgba(69,166,72,.1);\n}\n \n@media (max-width:600px){\n  .pnxsc-why .pnxsc-fig{ font-size:2.9rem; }\n  .pnxsc-why .pnxsc-stats{\n\ngrid-template-columns: repeat(1, 1fr);\n    \n}\n<\/style>\n \n<div class=\"pnxsc-why\" id=\"pnxsc-why\">\n  <div class=\"pnxsc-stats\">\n    <div class=\"pnxsc-stat\">\n      <div class=\"pnxsc-fig\">80%<\/div>\n      <p>of common customer service issues will be resolved autonomously by agentic AI without human intervention by 2029.<\/p>\n      <cite>Source: Gartner<\/cite>\n    <\/div>\n    <div class=\"pnxsc-stat\">\n      <div class=\"pnxsc-fig\">53%<\/div>\n      <p>of consumers worry that AI-enabled support creates privacy risks, and half miss the human touch it replaces.<\/p>\n      <cite>Source: Qualtrics<\/cite>\n    <\/div>\n  <\/div>\n<\/div><div class=\"fusion-text fusion-text-4\" style=\"--awb-content-alignment:center;--awb-font-size:20px;--awb-margin-top:20px;\"><p>That tension is shaping the next era of customer experience.<\/p>\n<\/div><div class=\"fusion-text fusion-text-5\" style=\"--awb-content-alignment:center;--awb-font-size:20px;--awb-text-color:var(--awb-custom_color_1);--awb-text-font-family:&quot;Montserrat&quot;;--awb-text-font-style:normal;--awb-text-font-weight:700;\"><p>Technology will change how service is delivered.<br \/>\nLeadership will determine whether customers continue to trust it.<\/p>\n<\/div><div class=\"fusion-text fusion-text-6\" style=\"--awb-content-alignment:center;--awb-font-size:20px;\"><p>As automation handles more common interactions, CX leaders will need to focus more carefully on the moments that require judgment, empathy, accountability, escalation, and trust.<\/p>\n<\/div><\/div><\/div><\/div><\/div><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-3 fusion-flex-container nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-padding-top:60px;--awb-padding-bottom:60px;--awb-padding-top-medium:60px;--awb-padding-bottom-medium:60px;--awb-padding-top-small:40px;--awb-padding-bottom-small:40px;--awb-background-color:#ededed;--awb-flex-wrap:wrap;\" id=\"series\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-stretch fusion-flex-justify-content-center fusion-flex-content-wrap\" style=\"max-width:1216.8px;margin-left: calc(-4% \/ 2 );margin-right: calc(-4% \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-5 fusion_builder_column_4_5 4_5 fusion-flex-column\" style=\"--awb-bg-size:cover;--awb-width-large:80%;--awb-margin-top-large:0px;--awb-spacing-right-large:2.4%;--awb-margin-bottom-large:20px;--awb-spacing-left-large:2.4%;--awb-width-medium:100%;--awb-order-medium:0;--awb-spacing-right-medium:1.92%;--awb-spacing-left-medium:1.92%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-title title fusion-title-5 fusion-sep-none fusion-title-center fusion-title-text fusion-title-size-div\" style=\"--awb-text-color:var(--awb-custom_color_3);--awb-margin-bottom:0px;--awb-margin-top-small:10px;--awb-margin-right-small:0px;--awb-margin-bottom-small:10px;--awb-margin-left-small:0px;--awb-font-size:15px;\"><div class=\"fusion-title-heading title-heading-center title-heading-tag fusion-responsive-typography-calculated\" style=\"font-family:&quot;Montserrat&quot;;font-style:normal;font-weight:600;margin:0;text-transform:uppercase;font-size:1em;--fontSize:15;--minFontSize:15;line-height:1.6;\">The Conversation<\/div><\/div><div class=\"fusion-title title fusion-title-6 fusion-sep-none fusion-title-center fusion-title-text fusion-title-size-two\" style=\"--awb-margin-bottom:20px;--awb-margin-top-small:10px;--awb-margin-right-small:0px;--awb-margin-bottom-small:10px;--awb-margin-left-small:0px;--awb-margin-top-medium:0px;--awb-margin-bottom-medium:40px;\"><h2 class=\"fusion-title-heading title-heading-center fusion-responsive-typography-calculated\" style=\"margin:0;letter-spacing:var(--awb-typography2-letter-spacing);text-transform:var(--awb-typography2-text-transform);--fontSize:42;line-height:1.2;\">Three episodes. Three leadership tests<\/h2><\/div><div class=\"fusion-text fusion-text-7\" style=\"--awb-content-alignment:center;--awb-font-size:20px;--awb-margin-top:20px;\"><p>SOCAP\u2019s Leadership Conversations Series brings executive leaders together for unscripted discussions on the moments that test customer experience, consumer trust, and operational decision-making in real time.<\/p>\n<p>Across three episodes, the series explores the leadership qualities CX, consumer affairs, and operations leaders need when the path forward is not always clear. <\/p>\n<\/div><style>\n.pnxsc-series{\n  --pnx-primary:#0e1263; --pnx-secondary:#45a648; --pnx-cta:#e36900;\n  --pnx-white:#fff; --pnx-light:#f5f6fa; --pnx-border:#e6e8f0;\n\n}\n\n.pnxsc-series .pnxsc-eps{\n  display:grid;\n  gap:1.5rem;\n  max-width:900px;\n  margin:0 auto;\n}\n.pnxsc-series .pnxsc-ep{\n  position:relative;\n  overflow:hidden;\n  display:flex;\n  gap:1.75rem;\n  align-items:flex-start;\n  background:var(--pnx-white);\n  border:1px solid var(--pnx-border);\n  border-radius:16px;\n  padding:2rem 2.25rem;\n  box-shadow:0 6px 20px rgba(14,18,99,.05);\n  transition:transform .35s cubic-bezier(.2,.7,.2,1),\n             box-shadow .35s ease,\n             border-color .35s ease;\n}\n\/* left accent rail that fills on hover *\/\n.pnxsc-series .pnxsc-ep::before{\n  content:\"\";\n  position:absolute; top:0; bottom:0; left:0;\n  width:5px;\n  background:linear-gradient(180deg,var(--pnx-secondary),var(--pnx-secondary));\n  transform:scaleY(0);\n  transform-origin:top;\n  transition:transform .4s cubic-bezier(.2,.7,.2,1);\n}\n.pnxsc-series .pnxsc-ep:hover{\n  transform:translateY(-6px);\n  box-shadow:0 20px 44px rgba(14,18,99,.15);\n  border-color:transparent;\n}\n.pnxsc-series .pnxsc-ep:hover::before{ transform:scaleY(1); }\n \n\/* number badge *\/\n.pnxsc-series .pnxsc-num{\n  position:relative;\n  flex:0 0 auto;\n  width:56px; height:56px;\n  border-radius:14px;\n  background:var(--pnx-primary);\n  color:var(--pnx-white);\n  display:flex; align-items:center; justify-content:center;\n  font-weight:800; font-size:1.35rem;\n  box-shadow:0 6px 16px rgba(14,18,99,.22);\n  transition:transform .4s cubic-bezier(.2,.7,.2,1),\n             background .4s ease;\n}\n.pnxsc-series .pnxsc-ep:hover .pnxsc-num{\n  transform:rotate(-6deg) scale(1.06);\n  background:linear-gradient(135deg,var(--pnx-secondary),var(--pnx-secondary));\n}\n \n.pnxsc-series .pnxsc-body{ flex:1; }\n.pnxsc-series .pnxsc-theme{\n  display:inline-block;\n  color:var(--pnx-secondary);\n  font-weight:700; font-size:.72rem;\n  text-transform:uppercase; letter-spacing:.12em;\n  padding:.28rem .8rem;\n  border:1px solid rgba(69,166,72,.35);\n  border-radius:9999px;\n  margin-bottom:.65rem;\n  transition:background .35s ease, color .35s ease, border-color .35s ease;\n}\n.pnxsc-series .pnxsc-ep:hover .pnxsc-theme{\n  background:var(--pnx-secondary);\n  border-color:var(--pnx-secondary);\n  color:var(--pnx-white);\n}\n.pnxsc-series .pnxsc-ep h4{\n  margin:0 0 .55rem;\n  color:var(--pnx-primary);\n  font-weight:800;\n  font-size:1.35rem;\n  line-height:1.2;\n}\n.pnxsc-series .pnxsc-ep p{\n  margin:0;\n  color:#2a2d4a;\n  font-size:1rem;\n  line-height:1.6;\n}\n \n@media (max-width:600px){\n  .pnxsc-series{ padding:3rem 1.25rem; }\n  .pnxsc-series .pnxsc-ep{ padding:1.6rem 1.4rem; gap:1.25rem; }\n  .pnxsc-series .pnxsc-num{ width:48px; height:48px; font-size:1.15rem; border-radius:12px; }\n  .pnxsc-series .pnxsc-ep h4{ font-size:1.2rem; }\n}\n<\/style>\n \n<div class=\"pnxsc-series\" id=\"pnxsc-series\">\n  <div class=\"pnxsc-eps\">\n    <div class=\"pnxsc-ep\">\n      <div class=\"pnxsc-num\">1<\/div>\n      <div class=\"pnxsc-body\">\n        <span class=\"pnxsc-theme\">July 28<\/span>\n <span class=\"pnxsc-theme\">Clarity<\/span>\n        <h4>Lead or Mislead<\/h4>\n        <p>When the message is muddled, the work is too. This episode explores what it takes to lead with clarity when the truth is complicated \u2014 and the audience is watching.<\/p>\n      <\/div>\n    <\/div>\n    <div class=\"pnxsc-ep\">\n      <div class=\"pnxsc-num\">2<\/div>\n      <div class=\"pnxsc-body\">\n        <span class=\"pnxsc-theme\">August 25<\/span>\n\n <span class=\"pnxsc-theme\">Courage<\/span>\n\n        <h4>Triage<\/h4>\n        <p>Triage is what leadership looks like when you cannot do everything. This episode focuses on decision-making when there is no perfect answer, and leaders must choose what matters most.<\/p>\n      <\/div>\n    <\/div>\n    <div class=\"pnxsc-ep\">\n      <div class=\"pnxsc-num\">3<\/div>\n      <div class=\"pnxsc-body\">\n        <span class=\"pnxsc-theme\">September 22<\/span>\n\n <span class=\"pnxsc-theme\">Creativity<\/span>\n\n\n        <h4>The First 48 Hours<\/h4>\n        <p>The first 48 hours of any crisis are the ones that get remembered. This episode looks at how leaders respond when the playbook runs out and the moment demands judgment, invention, and action.<\/p>\n      <\/div>\n    <\/div>\n  <\/div>\n<\/div><div class=\"fusion-text fusion-text-8\" style=\"--awb-content-alignment:center;--awb-font-size:20px;--awb-margin-top:20px;\"><p>For full episode details, featured leaders, and the release schedule, visitors should visit <strong><a href=\"https:\/\/socap.org\/page\/leadership-conversations\" target=\"_blank\" rel=\"noopener nofollow\">SOCAP\u2019s official series page.<\/a><\/strong><\/p>\n<\/div><\/div><\/div><\/div><\/div><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-4 fusion-flex-container nonhundred-percent-fullwidth non-hundred-percent-height-scrolling awb-cv-auto\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-padding-top:60px;--awb-padding-bottom:60px;--awb-padding-top-medium:60px;--awb-padding-bottom-medium:60px;--awb-padding-top-small:40px;--awb-padding-bottom-small:40px;--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-stretch fusion-flex-justify-content-center fusion-flex-content-wrap\" style=\"max-width:1216.8px;margin-left: calc(-4% \/ 2 );margin-right: calc(-4% \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-6 fusion_builder_column_2_3 2_3 fusion-flex-column\" style=\"--awb-bg-size:cover;--awb-width-large:66.666666666667%;--awb-margin-top-large:0px;--awb-spacing-right-large:2.88%;--awb-margin-bottom-large:20px;--awb-spacing-left-large:2.88%;--awb-width-medium:100%;--awb-order-medium:0;--awb-spacing-right-medium:1.92%;--awb-spacing-left-medium:1.92%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-title title fusion-title-7 fusion-sep-none fusion-title-center fusion-title-text fusion-title-size-div\" style=\"--awb-text-color:var(--awb-custom_color_3);--awb-margin-bottom:0px;--awb-margin-top-small:10px;--awb-margin-right-small:0px;--awb-margin-bottom-small:10px;--awb-margin-left-small:0px;--awb-font-size:15px;\"><div class=\"fusion-title-heading title-heading-center title-heading-tag fusion-responsive-typography-calculated\" style=\"font-family:&quot;Montserrat&quot;;font-style:normal;font-weight:600;margin:0;text-transform:uppercase;font-size:1em;--fontSize:15;--minFontSize:15;line-height:1.6;\">Why Premier NX Is Supporting This Conversation<\/div><\/div><div class=\"fusion-title title fusion-title-8 fusion-sep-none fusion-title-center fusion-title-text fusion-title-size-two\" style=\"--awb-margin-bottom:20px;--awb-margin-top-small:10px;--awb-margin-right-small:0px;--awb-margin-bottom-small:10px;--awb-margin-left-small:0px;--awb-margin-top-medium:0px;--awb-margin-bottom-medium:40px;\"><h2 class=\"fusion-title-heading title-heading-center fusion-responsive-typography-calculated\" style=\"margin:0;letter-spacing:var(--awb-typography2-letter-spacing);text-transform:var(--awb-typography2-text-transform);--fontSize:42;line-height:1.2;\">From CX Conversation to Operational Readiness<\/h2><\/div><\/div><\/div><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-7 fusion_builder_column_1_2 1_2 fusion-flex-column\" style=\"--awb-bg-size:cover;--awb-width-large:50%;--awb-margin-top-large:0px;--awb-spacing-right-large:3.84%;--awb-margin-bottom-large:20px;--awb-spacing-left-large:3.84%;--awb-width-medium:100%;--awb-order-medium:0;--awb-spacing-right-medium:1.92%;--awb-spacing-left-medium:1.92%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-text fusion-text-9\"><p>The themes explored in the Leadership Conversations Series closely align with the challenges Premier NX sees across customer experience, consumer care, and operations.<\/p>\n<p>For many organizations, the question is no longer only how fast teams can respond. It is how prepared they are when trust, communication, escalation, and execution all matter at once.<\/p>\n<p>Premier NX works with organizations to strengthen customer care operations through technology-enabled solutions, analytics, and operational expertise.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-8 fusion_builder_column_1_2 1_2 fusion-flex-column\" style=\"--awb-padding-top:20px;--awb-padding-right:20px;--awb-padding-bottom:20px;--awb-padding-left:20px;--awb-overflow:hidden;--awb-bg-color:var(--awb-custom_color_1);--awb-bg-color-hover:var(--awb-custom_color_1);--awb-bg-size:cover;--awb-border-radius:12px 12px 12px 12px;--awb-width-large:50%;--awb-margin-top-large:0px;--awb-spacing-right-large:3.84%;--awb-margin-bottom-large:20px;--awb-spacing-left-large:3.84%;--awb-width-medium:100%;--awb-order-medium:0;--awb-spacing-right-medium:1.92%;--awb-spacing-left-medium:1.92%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-center fusion-content-layout-column\"><i class=\"fb-icon-element-1 fb-icon-element fontawesome-icon fa-check fas circle-yes\" style=\"--awb-circlecolor:var(--awb-custom_color_3);--awb-circlecolor-hover:var(--awb-custom_color_3);--awb-circlebordercolor-hover:#4a4e57;--awb-circlebordersize:0px;--awb-font-size:28.16px;--awb-width:56.32px;--awb-height:56.32px;--awb-line-height:56.32px;--awb-margin-top:0;--awb-margin-right:0;--awb-margin-bottom:0;--awb-margin-left:0;--awb-align-self:center;\"><\/i><div class=\"fusion-title title fusion-title-9 fusion-sep-none fusion-title-center fusion-title-text fusion-title-size-three\" style=\"--awb-text-color:var(--awb-color1);--awb-margin-top-small:10px;--awb-margin-right-small:0px;--awb-margin-bottom-small:10px;--awb-margin-left-small:0px;--awb-margin-top-medium:0px;--awb-margin-bottom-medium:40px;\"><h3 class=\"fusion-title-heading title-heading-center fusion-responsive-typography-calculated\" style=\"margin:0;letter-spacing:var(--awb-typography2-letter-spacing);text-transform:var(--awb-typography2-text-transform);--fontSize:23;--minFontSize:23;line-height:1.2;\">Is your customer care operation ready for the moments that matter?<\/h3><\/div><div style=\"text-align:center;\"><a class=\"fusion-button button-flat fusion-button-default-size button-default fusion-button-default button-3 fusion-button-default-span fusion-button-default-type\" style=\"--awb-padding-right:25px;--awb-padding-left:25px;\" target=\"_self\" href=\"\/services\/customer-experience\/\"><span class=\"fusion-button-text awb-button__text awb-button__text--default\">Explore CX Readiness with Premier NX <\/span><\/a><\/div><\/div><\/div><\/div><\/div><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-5 fusion-flex-container has-pattern-background has-mask-background nonhundred-percent-fullwidth non-hundred-percent-height-scrolling awb-cv-auto\" style=\"--awb-background-blend-mode:multiply;--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-padding-top:40px;--awb-padding-bottom:40px;--awb-padding-bottom-small:20px;--awb-background-color:#ededed;--awb-flex-wrap:wrap;\" id=\"contact-us\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-center fusion-flex-justify-content-center fusion-flex-content-wrap\" style=\"max-width:1216.8px;margin-left: calc(-4% \/ 2 );margin-right: calc(-4% \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-9 fusion_builder_column_1_2 1_2 fusion-flex-column\" style=\"--awb-bg-color:rgba(0,0,0,0);--awb-bg-color-hover:rgba(0,0,0,0);--awb-bg-size:cover;--awb-width-large:50%;--awb-margin-top-large:0px;--awb-spacing-right-large:3.84%;--awb-margin-bottom-large:20px;--awb-spacing-left-large:3.84%;--awb-width-medium:100%;--awb-order-medium:0;--awb-spacing-right-medium:1.92%;--awb-spacing-left-medium:1.92%;--awb-width-small:100%;--awb-order-small:3;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-title title fusion-title-10 fusion-sep-none fusion-title-text fusion-title-size-two heading-size-mob\" style=\"--awb-margin-top-small:0px;--awb-margin-right-small:0px;--awb-margin-bottom-small:10px;--awb-margin-left-small:0px;--awb-margin-top-medium:0px;--awb-margin-bottom-medium:10px;\"><h2 class=\"fusion-title-heading title-heading-left md-text-align-center sm-text-align-center fusion-responsive-typography-calculated\" style=\"margin:0;letter-spacing:var(--awb-typography2-letter-spacing);text-transform:var(--awb-typography2-text-transform);--fontSize:42;line-height:1.2;\">Follow the Conversation Shaping CX Leadership<\/h2><\/div><div class=\"fusion-text fusion-text-10 sm-text-align-center\" style=\"--awb-content-alignment:left;\"><p>Explore SOCAP\u2019s Leadership Conversations Series and the themes of clarity, courage, and creativity in customer experience leadership.<\/p>\n<p>To learn more about Premier NX and our work across customer experience, operations, analytics, and technology-enabled support, connect with our team. <\/p>\n<\/div><\/div><\/div><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-10 fusion_builder_column_1_2 1_2 fusion-flex-column\" style=\"--awb-padding-top:20px;--awb-padding-right:20px;--awb-padding-bottom:20px;--awb-padding-left:20px;--awb-overflow:hidden;--awb-bg-color:#ffffff;--awb-bg-color-hover:#ffffff;--awb-bg-size:cover;--awb-border-radius:8px 8px 8px 8px;--awb-width-large:50%;--awb-margin-top-large:0px;--awb-spacing-right-large:3.84%;--awb-margin-bottom-large:20px;--awb-spacing-left-large:3.84%;--awb-width-medium:100%;--awb-order-medium:0;--awb-spacing-right-medium:1.92%;--awb-spacing-left-medium:1.92%;--awb-width-small:100%;--awb-order-small:3;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><script charset=\"utf-8\" type=\"text\/javascript\" src=\"\/\/js.hsforms.net\/forms\/embed\/v2.js\"><\/script>\n<script>\n  hbspt.forms.create({\n    portalId: \"47007876\",\n    formId: \"1eafd6c8-ee28-481a-8756-152b00169ee5\",\n      cssClass: 'hs-form-css',\n      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