{"id":34432,"date":"2026-02-11T16:32:15","date_gmt":"2026-02-11T16:32:15","guid":{"rendered":"https:\/\/premiernx.com\/?page_id=34432"},"modified":"2026-03-20T19:31:44","modified_gmt":"2026-03-20T19:31:44","slug":"amazon-connect-services","status":"publish","type":"page","link":"https:\/\/premiernx.com\/uk\/services\/amazon-connect-services\/","title":{"rendered":"Premier NX Amazon Connect Services"},"content":{"rendered":"<p><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-1 fusion-flex-container has-pattern-background has-mask-background nonhundred-percent-fullwidth non-hundred-percent-height-scrolling animated_vanta_background\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-padding-top:40px;--awb-padding-bottom:60px;--awb-padding-bottom-small:20px;--awb-background-color:var(--awb-custom_color_1);--awb-flex-wrap:wrap;\" id=\"contact-us\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-center fusion-flex-justify-content-center fusion-flex-content-wrap\" style=\"max-width:1216.8px;margin-left: calc(-4% \/ 2 );margin-right: calc(-4% \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-0 fusion_builder_column_1_1 1_1 fusion-flex-column\" style=\"--awb-bg-size:cover;--awb-width-large:100%;--awb-margin-top-large:0px;--awb-spacing-right-large:1.92%;--awb-margin-bottom-large:20px;--awb-spacing-left-large:1.92%;--awb-width-medium:100%;--awb-order-medium:0;--awb-spacing-right-medium:1.92%;--awb-spacing-left-medium:1.92%;--awb-width-small:100%;--awb-order-small:3;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-builder-row fusion-builder-row-inner fusion-row fusion-flex-align-items-center fusion-flex-justify-content-center fusion-flex-content-wrap\" style=\"--awb-flex-grow:0;--awb-flex-grow-medium:0;--awb-flex-grow-small:0;--awb-flex-shrink:0;--awb-flex-shrink-medium:0;--awb-flex-shrink-small:0;width:104% !important;max-width:104% !important;margin-left: calc(-4% \/ 2 );margin-right: calc(-4% \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column_inner fusion-builder-nested-column-0 fusion_builder_column_inner_3_5 3_5 fusion-flex-column\" style=\"--awb-padding-top:10px;--awb-padding-bottom:10px;--awb-bg-color:var(--awb-custom_color_1);--awb-bg-color-hover:var(--awb-custom_color_1);--awb-bg-size:cover;--awb-width-large:60%;--awb-margin-top-large:0px;--awb-spacing-right-large:3.2%;--awb-margin-bottom-large:0px;--awb-spacing-left-large:3.2%;--awb-width-medium:100%;--awb-order-medium:0;--awb-spacing-right-medium:1.92%;--awb-spacing-left-medium:1.92%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-title title fusion-title-1 fusion-sep-none fusion-title-text fusion-title-size-one\" style=\"--awb-text-color:var(--awb-color1);--awb-margin-top-small:10px;--awb-margin-right-small:0px;--awb-margin-bottom-small:10px;--awb-margin-left-small:0px;\"><h1 class=\"fusion-title-heading title-heading-left fusion-responsive-typography-calculated\" style=\"font-family:&quot;Montserrat&quot;;font-style:normal;font-weight:700;margin:0;--fontSize:50;line-height:1.2;\">Premier NX Amazon Connect Services<\/h1><\/div><div class=\"fusion-title title fusion-title-2 fusion-sep-none fusion-title-text fusion-title-size-div\" style=\"--awb-text-color:var(--awb-color1);--awb-margin-top-small:10px;--awb-margin-right-small:0px;--awb-margin-bottom-small:10px;--awb-margin-left-small:0px;--awb-font-size:18px;\"><div class=\"fusion-title-heading title-heading-left title-heading-tag awb-gradient-text fusion-responsive-typography-calculated\" style=\"font-family:&quot;Montserrat&quot;;font-style:normal;font-weight:700;margin:0;background-color:var(--awb-custom_color_3);background-image:linear-gradient(180deg, var(--awb-custom_color_3) 0%,var(--awb-custom_color_3) 100%);font-size:1em;--fontSize:18;--minFontSize:18;line-height:1.2;\">Build, Integrate, and Operate Amazon Connect for Real CX Outcomes<\/div><\/div><div class=\"fusion-text fusion-text-1\" style=\"--awb-text-color:var(--awb-color1);\"><p>Premier NX delivers end-to-end Amazon Connect implementation and managed services from architecture and CRM integration to AI enablement and ongoing operations. We help organizations turn Amazon Connect into a production-ready CX operating model without adding internal complexity or headcount.<\/p>\n<p>Designed for mid-market and enterprise teams modernizing customer experience on AWS.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-layout-column fusion_builder_column_inner fusion-builder-nested-column-1 fusion_builder_column_inner_2_5 2_5 fusion-flex-column fusion-flex-align-self-flex-start\" style=\"--awb-padding-top:20px;--awb-padding-right:20px;--awb-padding-bottom:20px;--awb-padding-left:20px;--awb-overflow:hidden;--awb-bg-color:#ededed;--awb-bg-color-hover:#ededed;--awb-bg-size:cover;--awb-border-color:var(--awb-custom_color_2);--awb-border-top:1px;--awb-border-right:1px;--awb-border-bottom:1px;--awb-border-left:1px;--awb-border-style:solid;--awb-border-radius:12px 12px 12px 12px;--awb-width-large:40%;--awb-margin-top-large:10px;--awb-spacing-right-large:4.8%;--awb-margin-bottom-large:10px;--awb-spacing-left-large:4.8%;--awb-width-medium:100%;--awb-order-medium:0;--awb-spacing-right-medium:1.92%;--awb-spacing-left-medium:1.92%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-title title fusion-title-3 fusion-sep-none fusion-title-center fusion-title-text fusion-title-size-div\" style=\"--awb-text-color:var(--awb-custom13);--awb-margin-bottom:30px;--awb-margin-top-small:10px;--awb-margin-right-small:0px;--awb-margin-bottom-small:10px;--awb-margin-left-small:0px;--awb-font-size:17px;\"><div class=\"fusion-title-heading title-heading-center title-heading-tag fusion-responsive-typography-calculated\" style=\"font-family:&quot;Montserrat&quot;;font-style:normal;font-weight:700;margin:0;font-size:1em;--fontSize:17;--minFontSize:17;line-height:1.6;\">Let\u2019s Activate Amazon Connect for Your CX<\/div><\/div><style>\n\n.client_image_carousel .awb-image-carousel-wrapper .fusion-carousel-item-wrapper img{\n width: 100% !important;\n  object-fit:contain;\n  max-height: 100px;\n}\n\n.partner_image_carousel .awb-image-carousel-wrapper .fusion-carousel-item-wrapper img{\n width: 100% !important;\n  object-fit:contain;\n  max-height: 80px;\n  transition: .5s ease-in-out;\n  filter: grayscale(100%);\n}\n\n.partner_image_carousel .awb-image-carousel-wrapper .fusion-carousel-item-wrapper:hover img{\n  filter: grayscale(0%);\n}\n\n.white_bg.partner_image_carousel .awb-image-carousel-wrapper .fusion-carousel-item-wrapper{\n  background-color:#ededed;\n  padding:20px;\n  border-radius:12px;\n}\n\n.white_bg.partner_image_carousel .awb-image-carousel-wrapper .fusion-carousel-item-wrapper img{\nheight:80px;\n  max-height:100%;\n}\n\n.green_bg.partner_image_carousel .awb-image-carousel-wrapper .fusion-carousel-item-wrapper{\n  background-color:#45a648;\n}\n\n.no_grey_scale.partner_image_carousel .awb-image-carousel-wrapper .fusion-carousel-item-wrapper img{\n  filter: grayscale(0%);\n}\n\n\n@media screen and (max-width: 480px) {\n\n  .reverse-columns .fusion-row {\ndisplay: flex;\nflex-flow: wrap;\nflex-direction: column-reverse;}\n  \n .mobile_box .col .heading-with-icon p.content-box-heading {\n   font-size:14px!important;\n  }\n  \n  .premier_offering_section h3.fusion-title-heading{\n    font-size:18px!important;\n  }\n  \n  .premier_offering_section h3.fusion-title-heading{\n    font-size:18px!important;\n  }\n  \n  .why_premier_nx h3.content-box-heading{\n    font-size:18px!important;\n  }\n  \n   .why_premier_nx .content-container{\n    font-size:16px!important;\n     margin: 0px !important;\n  }\n  \n  .why_premier_nx .icon i{\n    font-size:24px!important;\n    \n  }\n  \n  \n}\n\n<\/style>\n<script charset=\"utf-8\" type=\"text\/javascript\" src=\"\/\/js.hsforms.net\/forms\/embed\/v2.js\"><\/script>\n<script>\n  hbspt.forms.create({\n    portalId: \"47007876\",\n    formId: \"b25c2bed-85a8-46f9-8d4e-5620983c94e4\",\n      cssClass: 'hs-form-css',\n      locale: 'en',\n       required: \"* Mandatory. Please complete all the required field.\",\n  translations: {\n    en: {\n      required: \"\",\n      invalidEmailFormat: 'Email address formatted incorrectly.',\n      invalidNumber: 'Not a valid number.',\n       submissionErrors: {\n        SERVER_ERROR: 'Sorry, something went wrong. Please try again.',\n        },\n        forbiddenEmailDomain: 'Please enter your business email address'\n      },\n    },\n        css:\"\",\n            onFormReady: function($form) {\n           function getCookie(name) {\n              const cookies = document.cookie.split('; ');\n              for (let i = 0; i < cookies.length; i++) {\n                const parts = cookies[i].split('=');\n                if (parts[0] === name) {\n                  return decodeURIComponent(parts[1]);\n                }\n              }\n              return '';\n            }\n\t\t\t\n          jQuery('input[name=\"web_page_url\"]').val(window.location.href).change();\n          jQuery('input[name=\"web_page_url\"]').prop('readonly', true);\n          const utmSource = getCookie('utm_source') || '';\n          jQuery('input[name=\"utm_source\"]').val(utmSource).change();\n          jQuery('input[name=\"utm_source\"]').prop('readonly', true);\n\n          \/\/ You can do the same for utm_medium, utm_campaign if needed\n          const utmMedium = getCookie('utm_medium') || '';\n          jQuery('input[name=\"utm_medium\"]').val(utmMedium).change();\n          jQuery('input[name=\"utm_medium\"]').prop('readonly', true);\n\n          const utmCampaign = getCookie('utm_campaign') || '';\n          jQuery('input[name=\"utm_campaign\"]').val(utmCampaign).change();\n          jQuery('input[name=\"utm_campaign\"]').prop('readonly', true);\n  \n          }\n  });\n<\/script>\n\n<style>\n.hs-form-css .hs-form-field > label {\n    display: none;\n}\n\n.hs-form-css .hs_upload_your_cv label {\n    display: block;\n}\n\n.hs-form-css .hs-form-field {\n    margin-bottom: 20px;\n}\n\n.hs-form-css .hs-form-field :is(input,select,textarea){\n    color: #000;\n      border: 1px solid #e36900;\n    border-radius: 12px;\n}\n\n\n.hs-form-css .hs-form-field :is(input,select){\n  height:44px;\n}\n\n:is(input,select,textarea)::placeholder{\n   color: #000;\n}\n\n.hs-form-css .hs_submit .actions{\n  text-align: center;\n}\n\n.hs-form-css .hs_submit .actions .hs-button{\n box-shadow: 1px 3px 3px #D1CFCF !important;\n      border-radius: 30px 30px 30px 30px;\n    background: #e36900;\n    font-family: \"Montserrat\";\n    font-weight: 500;\n    color: white;\n    border: 0px;\n    line-height: 21px;\n    font-size:; 18px;\n    padding: 15px 40px !important;\n}\n\n.hs-form-css .hs_submit .actions .hs-button:hover{\n  background: #45a648;\n}\n\n.hs-form-css select{\n padding:0px 15px;\n}\n\n.hs-form-css ul.hs-error-msgs{\n    margin-top: 0px;\n    font-size: 14px;\n    color: red;\n    list-style: none;\n  display:none;\n}\n\n.hs-form-css .hs-input.invalid.error{\n  border:1px solid red;\n  \n}\n\n.hs-form-css {\n   margin: 0px auto; \n}\n\n.hbspt-form .hs-form-css {\n    padding: 0px; \n    margin: 0px;\n\n}\n\n<\/style><div class=\"fusion-title title fusion-title-4 fusion-sep-none fusion-title-center fusion-title-text fusion-title-size-paragraph\" style=\"--awb-text-color:var(--awb-custom13);--awb-margin-top-small:10px;--awb-margin-right-small:0px;--awb-margin-bottom-small:10px;--awb-margin-left-small:0px;--awb-font-size:12px;\"><p class=\"fusion-title-heading title-heading-center title-heading-tag fusion-responsive-typography-calculated\" style=\"font-family:&quot;Montserrat&quot;;font-style:italic;font-weight:700;margin:0;font-size:1em;--fontSize:12;--minFontSize:12;line-height:1.2;\">No obligation. CX-focused consultation with an Amazon Connect specialist.<\/p><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-2 fusion-flex-container nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-border-sizes-top:0px;--awb-border-sizes-bottom:0px;--awb-border-sizes-left:0px;--awb-border-sizes-right:0px;--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-padding-top:60px;--awb-padding-bottom:60px;--awb-padding-top-medium:60px;--awb-padding-bottom-medium:60px;--awb-padding-top-small:40px;--awb-padding-bottom-small:40px;--awb-flex-wrap:wrap;\" id=\"approch-sec\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-center fusion-flex-justify-content-center fusion-flex-content-wrap\" style=\"max-width:1216.8px;margin-left: calc(-4% \/ 2 );margin-right: calc(-4% \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-1 fusion_builder_column_3_5 3_5 fusion-flex-column\" style=\"--awb-bg-size:cover;--awb-width-large:60%;--awb-margin-top-large:0px;--awb-spacing-right-large:20px;--awb-margin-bottom-large:20px;--awb-spacing-left-large:3.2%;--awb-width-medium:100%;--awb-order-medium:0;--awb-spacing-right-medium:1.92%;--awb-spacing-left-medium:1.92%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-title title fusion-title-5 fusion-sep-none fusion-title-center fusion-title-text fusion-title-size-two\" style=\"--awb-margin-top-small:0px;--awb-margin-right-small:0px;--awb-margin-bottom-small:10px;--awb-margin-left-small:0px;--awb-margin-top-medium:0px;--awb-margin-bottom-medium:10px;\"><h2 class=\"fusion-title-heading title-heading-center md-text-align-left sm-text-align-left fusion-responsive-typography-calculated\" style=\"margin:0;letter-spacing:var(--awb-typography2-letter-spacing);text-transform:var(--awb-typography2-text-transform);--fontSize:42;line-height:1.2;\">Why Amazon Connect Alone Isn\u2019t Enough<\/h2><\/div><\/div><\/div><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-2 fusion_builder_column_1_2 1_2 fusion-flex-column\" style=\"--awb-bg-size:cover;--awb-width-large:50%;--awb-margin-top-large:0px;--awb-spacing-right-large:20px;--awb-margin-bottom-large:20px;--awb-spacing-left-large:3.84%;--awb-width-medium:100%;--awb-order-medium:0;--awb-spacing-right-medium:1.92%;--awb-spacing-left-medium:1.92%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><ul style=\"--awb-margin-top:20px;--awb-margin-bottom:20px;--awb-line-height:30.6px;--awb-icon-width:30.6px;--awb-icon-height:30.6px;--awb-icon-margin:12.6px;--awb-content-margin:43.2px;--awb-circlecolor:var(--awb-custom_color_3);--awb-circle-yes-font-size:15.84px;\" class=\"fusion-checklist fusion-checklist-1 fusion-checklist-default type-icons\"><li class=\"fusion-li-item\" style=\"\"><span class=\"icon-wrapper circle-yes\"><i class=\"fusion-li-icon awb-icon-check\" aria-hidden=\"true\"><\/i><\/span><div class=\"fusion-li-item-content\">CX and IT ownership split across teams<\/div><\/li><li class=\"fusion-li-item\" style=\"\"><span class=\"icon-wrapper circle-yes\"><i class=\"fusion-li-icon awb-icon-check\" aria-hidden=\"true\"><\/i><\/span><div class=\"fusion-li-item-content\">Limited CRM context for agents and supervisors<\/div><\/li><li class=\"fusion-li-item\" style=\"\"><span class=\"icon-wrapper circle-yes\"><i class=\"fusion-li-icon awb-icon-check\" aria-hidden=\"true\"><\/i><\/span><div class=\"fusion-li-item-content\">High after-call work and inconsistent documentation<\/div><\/li><li class=\"fusion-li-item\" style=\"\"><span class=\"icon-wrapper circle-yes\"><i class=\"fusion-li-icon awb-icon-check\" aria-hidden=\"true\"><\/i><\/span><div class=\"fusion-li-item-content\">AI features enabled but not operationalized<\/div><\/li><li class=\"fusion-li-item\" style=\"\"><span class=\"icon-wrapper circle-yes\"><i class=\"fusion-li-icon awb-icon-check\" aria-hidden=\"true\"><\/i><\/span><div class=\"fusion-li-item-content\">No clear model for ongoing optimization<\/div><\/li><\/ul><div class=\"fusion-text fusion-text-2 fusion-text-no-margin\" style=\"--awb-margin-bottom:0px;\" id=\"bullets\"><p>Premier NX closes this gap by <strong>owning Amazon Connect as an operating system<\/strong>, not just a deployment.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-3 fusion_builder_column_1_2 1_2 fusion-flex-column\" style=\"--awb-bg-size:cover;--awb-width-large:50%;--awb-margin-top-large:0px;--awb-spacing-right-large:3.84%;--awb-margin-bottom-large:20px;--awb-spacing-left-large:3.84%;--awb-width-medium:100%;--awb-order-medium:0;--awb-spacing-right-medium:1.92%;--awb-spacing-left-medium:1.92%;--awb-width-small:100%;--awb-order-small:3;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-builder-row fusion-builder-row-inner fusion-row fusion-flex-align-items-center fusion-flex-justify-content-center fusion-flex-content-wrap\" style=\"--awb-flex-grow:0;--awb-flex-grow-medium:0;--awb-flex-grow-small:0;--awb-flex-shrink:0;--awb-flex-shrink-medium:0;--awb-flex-shrink-small:0;width:104% !important;max-width:104% !important;margin-left: calc(-4% \/ 2 );margin-right: calc(-4% \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column_inner fusion-builder-nested-column-2 fusion_builder_column_inner_1_1 1_1 fusion-flex-column\" style=\"--awb-overflow:hidden;--awb-bg-size:cover;--awb-border-radius:30px 30px 30px 30px;--awb-width-large:100%;--awb-margin-top-large:0px;--awb-spacing-right-large:1.92%;--awb-margin-bottom-large:0px;--awb-spacing-left-large:1.92%;--awb-width-medium:100%;--awb-order-medium:0;--awb-spacing-right-medium:1.92%;--awb-spacing-left-medium:1.92%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-video fusion-youtube\" style=\"--awb-max-width:600px;--awb-max-height:360px;\"><div class=\"video-shortcode\"><lite-youtube videoid=\"AHlphtY5k7c\" class=\"landscape\" params=\"wmode=transparent&autoplay=1&amp;rel=0&amp;enablejsapi=1\" title=\"Sample Use Case in Healthcare\" data-button-label=\"Play Video\" width=\"600\" height=\"360\" data-thumbnail-size=\"auto\" data-no-cookie=\"on\"><\/lite-youtube><\/div><\/div><\/div><\/div><\/div><div class=\"fusion-text fusion-text-3\" style=\"--awb-content-alignment:center;--awb-font-size:14px;--awb-text-font-family:&quot;Montserrat&quot;;--awb-text-font-style:italic;--awb-text-font-weight:700;\"><p>Sample Use Case in Healthcare<\/p>\n<\/div><\/div><\/div><\/div><\/div><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-3 fusion-flex-container nonhundred-percent-fullwidth non-hundred-percent-height-scrolling premier_different\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-padding-top:60px;--awb-padding-bottom:60px;--awb-padding-top-medium:60px;--awb-padding-bottom-medium:60px;--awb-padding-top-small:40px;--awb-padding-bottom-small:40px;--awb-background-color:#ededed;--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-stretch fusion-flex-justify-content-center fusion-flex-content-wrap\" style=\"max-width:1216.8px;margin-left: calc(-4% \/ 2 );margin-right: calc(-4% \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-4 fusion_builder_column_1_1 1_1 fusion-flex-column\" style=\"--awb-bg-size:cover;--awb-width-large:100%;--awb-margin-top-large:0px;--awb-spacing-right-large:1.92%;--awb-margin-bottom-large:20px;--awb-spacing-left-large:1.92%;--awb-width-medium:100%;--awb-order-medium:0;--awb-spacing-right-medium:1.92%;--awb-spacing-left-medium:1.92%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-title title fusion-title-6 fusion-sep-none fusion-title-center fusion-title-text fusion-title-size-two\" style=\"--awb-margin-top-small:10px;--awb-margin-right-small:0px;--awb-margin-bottom-small:10px;--awb-margin-left-small:0px;--awb-margin-top-medium:0px;--awb-margin-bottom-medium:40px;\"><h2 class=\"fusion-title-heading title-heading-center fusion-responsive-typography-calculated\" style=\"margin:0;letter-spacing:var(--awb-typography2-letter-spacing);text-transform:var(--awb-typography2-text-transform);--fontSize:42;line-height:1.2;\">Amazon Connect Services by Premier NX<\/h2><\/div><div class=\"fusion-text fusion-text-4\" style=\"--awb-content-alignment:center;\"><p>A complete service portfolio designed for production CX environments. <\/p>\n<\/div><\/div><\/div><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-5 fusion_builder_column_1_3 1_3 fusion-flex-column\" style=\"--awb-padding-top:20px;--awb-padding-right:20px;--awb-padding-bottom:20px;--awb-padding-left:20px;--awb-overflow:hidden;--awb-bg-color:var(--awb-color1);--awb-bg-color-hover:var(--awb-color1);--awb-bg-size:cover;--awb-border-radius:12px 12px 12px 12px;--awb-width-large:33.333333333333%;--awb-margin-top-large:0px;--awb-spacing-right-large:5.76%;--awb-margin-bottom-large:20px;--awb-spacing-left-large:5.76%;--awb-width-medium:100%;--awb-order-medium:0;--awb-spacing-right-medium:1.92%;--awb-spacing-left-medium:1.92%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-content-boxes content-boxes columns row fusion-columns-1 fusion-columns-total-1 fusion-content-boxes-1 content-boxes-icon-on-top content-left\" style=\"--awb-item-margin-top:0px;--awb-item-margin-bottom:0px;--awb-margin-top:0px;--awb-margin-bottom:0px;--awb-hover-accent-color:var(--awb-custom13);--awb-circle-hover-accent-color:var(--awb-custom13);\" data-animationOffset=\"top-into-view\"><div style=\"--awb-backgroundcolor:rgba(255,255,255,0);\" class=\"fusion-column content-box-column content-box-column content-box-column-1 col-lg-12 col-md-12 col-sm-12 fusion-content-box-hover content-box-column-last content-box-column-last-in-row\"><div class=\"col content-box-wrapper content-wrapper link-area-link-icon content-icon-wrapper-yes icon-hover-animation-fade\" data-animationOffset=\"top-into-view\"><div class=\"heading heading-with-icon icon-left\"><div aria-hidden=\"true\" class=\"image\"><img decoding=\"async\" class=\"lazyload\" src=\"data:image\/svg+xml,%3Csvg%20xmlns%3D%27http%3A%2F%2Fwww.w3.org%2F2000%2Fsvg%27%20width%3D%27256%27%20height%3D%27256%27%20viewBox%3D%270%200%20256%20256%27%3E%3Crect%20width%3D%27256%27%20height%3D%27256%27%20fill-opacity%3D%220%22%2F%3E%3C%2Fsvg%3E\" data-orig-src=\"https:\/\/premiernx.com\/wp-content\/uploads\/2025\/04\/settings.png\" width=\"100\" height=\"100\" alt=\"\" \/><\/div><h3 class=\"content-box-heading fusion-responsive-typography-calculated\" style=\"--h3_typography-font-size:22px;--fontSize:22;line-height:1.2;\">Amazon Connect Implementation &amp; Migration <\/h3><\/div><div class=\"fusion-clearfix\"><\/div><div class=\"content-container\">\n<ul style=\"text-align: left;\">\n<li>CX-aligned architecture and call-flow design<\/li>\n<li>Secure Amazon Connect deployment and configuration<\/li>\n<li>Number provisioning and administration<\/li>\n<li>IVR modernization using natural language and speech recognition<\/li>\n<\/ul>\n<\/div><\/div><\/div><div class=\"fusion-clearfix\"><\/div><\/div><\/div><\/div><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-6 fusion_builder_column_1_3 1_3 fusion-flex-column\" style=\"--awb-padding-top:20px;--awb-padding-right:20px;--awb-padding-bottom:20px;--awb-padding-left:20px;--awb-overflow:hidden;--awb-bg-color:var(--awb-color1);--awb-bg-color-hover:var(--awb-color1);--awb-bg-size:cover;--awb-border-radius:12px 12px 12px 12px;--awb-width-large:33.333333333333%;--awb-margin-top-large:0px;--awb-spacing-right-large:5.76%;--awb-margin-bottom-large:20px;--awb-spacing-left-large:5.76%;--awb-width-medium:100%;--awb-order-medium:0;--awb-spacing-right-medium:1.92%;--awb-spacing-left-medium:1.92%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-content-boxes content-boxes columns row fusion-columns-1 fusion-columns-total-1 fusion-content-boxes-2 content-boxes-icon-on-top content-left\" style=\"--awb-item-margin-top:0px;--awb-item-margin-bottom:0px;--awb-margin-top:0px;--awb-margin-bottom:0px;--awb-hover-accent-color:var(--awb-custom13);--awb-circle-hover-accent-color:var(--awb-custom13);\" data-animationOffset=\"top-into-view\"><div style=\"--awb-backgroundcolor:rgba(255,255,255,0);\" class=\"fusion-column content-box-column content-box-column content-box-column-1 col-lg-12 col-md-12 col-sm-12 fusion-content-box-hover content-box-column-last content-box-column-last-in-row\"><div class=\"col content-box-wrapper content-wrapper link-area-link-icon content-icon-wrapper-yes icon-hover-animation-fade\" data-animationOffset=\"top-into-view\"><div class=\"heading heading-with-icon icon-left\"><div aria-hidden=\"true\" class=\"image\"><img decoding=\"async\" class=\"lazyload\" src=\"data:image\/svg+xml,%3Csvg%20xmlns%3D%27http%3A%2F%2Fwww.w3.org%2F2000%2Fsvg%27%20width%3D%27128%27%20height%3D%27128%27%20viewBox%3D%270%200%20128%20128%27%3E%3Crect%20width%3D%27128%27%20height%3D%27128%27%20fill-opacity%3D%220%22%2F%3E%3C%2Fsvg%3E\" data-orig-src=\"https:\/\/premiernx.com\/wp-content\/uploads\/2025\/01\/customer-service.png\" width=\"100\" height=\"100\" alt=\"\" \/><\/div><h3 class=\"content-box-heading fusion-responsive-typography-calculated\" style=\"--h3_typography-font-size:22px;--fontSize:22;line-height:1.2;\">CRM &amp; CX Platform Integration <\/h3><\/div><div class=\"fusion-clearfix\"><\/div><div class=\"content-container\">\n<ul style=\"text-align: left;\">\n<li>Embed Amazon Connect directly into <b>Salesforce, Zendesk, Emplifi<\/b>, and custom CRMs<\/li>\n<li>Screen pops, customer matching, and case creation<\/li>\n<li>Automatic capture of call metrics, transcripts, sentiment, and recordings<\/li>\n<li>Unified agent workspace to reduce context switching<\/li>\n<\/ul>\n<\/div><\/div><\/div><div class=\"fusion-clearfix\"><\/div><\/div><\/div><\/div><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-7 fusion_builder_column_1_3 1_3 fusion-flex-column\" style=\"--awb-padding-top:20px;--awb-padding-right:20px;--awb-padding-bottom:20px;--awb-padding-left:20px;--awb-overflow:hidden;--awb-bg-color:var(--awb-color1);--awb-bg-color-hover:var(--awb-color1);--awb-bg-size:cover;--awb-border-radius:12px 12px 12px 12px;--awb-width-large:33.333333333333%;--awb-margin-top-large:0px;--awb-spacing-right-large:5.76%;--awb-margin-bottom-large:20px;--awb-spacing-left-large:5.76%;--awb-width-medium:100%;--awb-order-medium:0;--awb-spacing-right-medium:1.92%;--awb-spacing-left-medium:1.92%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-content-boxes content-boxes columns row fusion-columns-1 fusion-columns-total-1 fusion-content-boxes-3 content-boxes-icon-on-top content-left\" style=\"--awb-item-margin-top:0px;--awb-item-margin-bottom:0px;--awb-margin-top:0px;--awb-margin-bottom:0px;--awb-hover-accent-color:var(--awb-custom13);--awb-circle-hover-accent-color:var(--awb-custom13);\" data-animationOffset=\"top-into-view\"><div style=\"--awb-backgroundcolor:rgba(255,255,255,0);\" class=\"fusion-column content-box-column content-box-column content-box-column-1 col-lg-12 col-md-12 col-sm-12 fusion-content-box-hover content-box-column-last content-box-column-last-in-row\"><div class=\"col content-box-wrapper content-wrapper link-area-link-icon content-icon-wrapper-yes icon-hover-animation-fade\" data-animationOffset=\"top-into-view\"><div class=\"heading heading-with-icon icon-left\"><div aria-hidden=\"true\" class=\"image\"><img decoding=\"async\" class=\"lazyload\" src=\"data:image\/svg+xml,%3Csvg%20xmlns%3D%27http%3A%2F%2Fwww.w3.org%2F2000%2Fsvg%27%20width%3D%27128%27%20height%3D%27128%27%20viewBox%3D%270%200%20128%20128%27%3E%3Crect%20width%3D%27128%27%20height%3D%27128%27%20fill-opacity%3D%220%22%2F%3E%3C%2Fsvg%3E\" data-orig-src=\"https:\/\/premiernx.com\/wp-content\/uploads\/2025\/01\/automated-service.png\" width=\"100\" height=\"100\" alt=\"\" \/><\/div><h3 class=\"content-box-heading fusion-responsive-typography-calculated\" style=\"--h3_typography-font-size:22px;--fontSize:22;line-height:1.2;\">AI &amp; Automation Enablement <\/h3><\/div><div class=\"fusion-clearfix\"><\/div><div class=\"content-container\">\n<ul style=\"text-align: left;\">\n<li>AI-generated call summaries to reduce wrap-up time<\/li>\n<li>Sentiment analysis and keyword detection<\/li>\n<li>Real-time agent assistance using <b>Amazon Q<\/b><\/li>\n<li>Intelligent routing and self-service deflection<\/li>\n<\/ul>\n<p>AI is designed to support agents, not replace them.<\/div><\/div><\/div><div class=\"fusion-clearfix\"><\/div><\/div><\/div><\/div><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-8 fusion_builder_column_1_3 1_3 fusion-flex-column\" style=\"--awb-padding-top:20px;--awb-padding-right:20px;--awb-padding-bottom:20px;--awb-padding-left:20px;--awb-overflow:hidden;--awb-bg-color:var(--awb-color1);--awb-bg-color-hover:var(--awb-color1);--awb-bg-size:cover;--awb-border-radius:12px 12px 12px 12px;--awb-width-large:33.333333333333%;--awb-margin-top-large:0px;--awb-spacing-right-large:5.76%;--awb-margin-bottom-large:20px;--awb-spacing-left-large:5.76%;--awb-width-medium:100%;--awb-order-medium:0;--awb-spacing-right-medium:1.92%;--awb-spacing-left-medium:1.92%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-content-boxes content-boxes columns row fusion-columns-1 fusion-columns-total-1 fusion-content-boxes-4 content-boxes-icon-on-top content-left\" style=\"--awb-item-margin-top:0px;--awb-item-margin-bottom:0px;--awb-margin-top:0px;--awb-margin-bottom:0px;--awb-hover-accent-color:var(--awb-custom13);--awb-circle-hover-accent-color:var(--awb-custom13);\" data-animationOffset=\"top-into-view\"><div style=\"--awb-backgroundcolor:rgba(255,255,255,0);\" class=\"fusion-column content-box-column content-box-column content-box-column-1 col-lg-12 col-md-12 col-sm-12 fusion-content-box-hover content-box-column-last content-box-column-last-in-row\"><div class=\"col content-box-wrapper content-wrapper link-area-link-icon content-icon-wrapper-yes icon-hover-animation-fade\" data-animationOffset=\"top-into-view\"><div class=\"heading heading-with-icon icon-left\"><div aria-hidden=\"true\" class=\"image\"><img decoding=\"async\" class=\"lazyload\" src=\"data:image\/svg+xml,%3Csvg%20xmlns%3D%27http%3A%2F%2Fwww.w3.org%2F2000%2Fsvg%27%20width%3D%27128%27%20height%3D%27128%27%20viewBox%3D%270%200%20128%20128%27%3E%3Crect%20width%3D%27128%27%20height%3D%27128%27%20fill-opacity%3D%220%22%2F%3E%3C%2Fsvg%3E\" data-orig-src=\"https:\/\/premiernx.com\/wp-content\/uploads\/2025\/01\/predictive-analysis.png\" width=\"100\" height=\"100\" alt=\"\" \/><\/div><h3 class=\"content-box-heading fusion-responsive-typography-calculated\" style=\"--h3_typography-font-size:22px;--fontSize:22;line-height:1.2;\">Supervisor, QA &amp; Analytics <\/h3><\/div><div class=\"fusion-clearfix\"><\/div><div class=\"content-container\">\n<ul style=\"text-align: left;\">\n<li>Real-time dashboards and historical reporting<\/li>\n<li>Quality assurance workflows and coaching visibility<\/li>\n<li>Performance tracking across queues, agents, and channels<\/li>\n<li>Insights tied directly to CX and business outcomes<\/li>\n<\/ul>\n<\/div><\/div><\/div><div class=\"fusion-clearfix\"><\/div><\/div><\/div><\/div><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-9 fusion_builder_column_1_3 1_3 fusion-flex-column\" style=\"--awb-padding-top:20px;--awb-padding-right:20px;--awb-padding-bottom:20px;--awb-padding-left:20px;--awb-overflow:hidden;--awb-bg-color:var(--awb-color1);--awb-bg-color-hover:var(--awb-color1);--awb-bg-size:cover;--awb-border-radius:12px 12px 12px 12px;--awb-width-large:33.333333333333%;--awb-margin-top-large:0px;--awb-spacing-right-large:5.76%;--awb-margin-bottom-large:20px;--awb-spacing-left-large:5.76%;--awb-width-medium:100%;--awb-order-medium:0;--awb-spacing-right-medium:1.92%;--awb-spacing-left-medium:1.92%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-content-boxes content-boxes columns row fusion-columns-1 fusion-columns-total-1 fusion-content-boxes-5 content-boxes-icon-on-top content-left\" style=\"--awb-item-margin-top:0px;--awb-item-margin-bottom:0px;--awb-margin-top:0px;--awb-margin-bottom:0px;--awb-hover-accent-color:var(--awb-custom13);--awb-circle-hover-accent-color:var(--awb-custom13);\" data-animationOffset=\"top-into-view\"><div style=\"--awb-backgroundcolor:rgba(255,255,255,0);\" class=\"fusion-column content-box-column content-box-column content-box-column-1 col-lg-12 col-md-12 col-sm-12 fusion-content-box-hover content-box-column-last content-box-column-last-in-row\"><div class=\"col content-box-wrapper content-wrapper link-area-link-icon content-icon-wrapper-yes icon-hover-animation-fade\" data-animationOffset=\"top-into-view\"><div class=\"heading heading-with-icon icon-left\"><div aria-hidden=\"true\" class=\"image\"><img decoding=\"async\" class=\"lazyload\" src=\"data:image\/svg+xml,%3Csvg%20xmlns%3D%27http%3A%2F%2Fwww.w3.org%2F2000%2Fsvg%27%20width%3D%27128%27%20height%3D%27128%27%20viewBox%3D%270%200%20128%20128%27%3E%3Crect%20width%3D%27128%27%20height%3D%27128%27%20fill-opacity%3D%220%22%2F%3E%3C%2Fsvg%3E\" data-orig-src=\"https:\/\/premiernx.com\/wp-content\/uploads\/2025\/01\/control-system.png\" width=\"100\" height=\"100\" alt=\"\" \/><\/div><h3 class=\"content-box-heading fusion-responsive-typography-calculated\" style=\"--h3_typography-font-size:22px;--fontSize:22;line-height:1.2;\">Managed Amazon Connect Services <\/h3><\/div><div class=\"fusion-clearfix\"><\/div><div class=\"content-container\">\n<ul style=\"text-align: left;\">\n<li>Ongoing administration and platform support<\/li>\n<li>Monitoring, tuning, and optimization<\/li>\n<li>Continuous enhancements as CX needs evolve<\/li>\n<li>Flexible models: co-managed or fully managed<\/li>\n<\/ul>\n<\/div><\/div><\/div><div class=\"fusion-clearfix\"><\/div><\/div><\/div><\/div><\/div><\/div><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-4 fusion-flex-container nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-border-sizes-top:0px;--awb-border-sizes-bottom:0px;--awb-border-sizes-left:0px;--awb-border-sizes-right:0px;--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-padding-top:60px;--awb-padding-bottom:60px;--awb-padding-top-medium:60px;--awb-padding-bottom-medium:60px;--awb-padding-top-small:40px;--awb-padding-bottom-small:40px;--awb-flex-wrap:wrap;\" id=\"approch-sec\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-center fusion-flex-justify-content-center fusion-flex-content-wrap\" style=\"max-width:1216.8px;margin-left: calc(-4% \/ 2 );margin-right: calc(-4% \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-10 fusion_builder_column_3_5 3_5 fusion-flex-column\" style=\"--awb-bg-size:cover;--awb-width-large:60%;--awb-margin-top-large:0px;--awb-spacing-right-large:20px;--awb-margin-bottom-large:20px;--awb-spacing-left-large:3.2%;--awb-width-medium:100%;--awb-order-medium:0;--awb-spacing-right-medium:1.92%;--awb-spacing-left-medium:1.92%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-title title fusion-title-7 fusion-sep-none fusion-title-center fusion-title-text fusion-title-size-two\" style=\"--awb-margin-top-small:0px;--awb-margin-right-small:0px;--awb-margin-bottom-small:10px;--awb-margin-left-small:0px;--awb-margin-top-medium:0px;--awb-margin-bottom-medium:10px;\"><h2 class=\"fusion-title-heading title-heading-center md-text-align-left sm-text-align-left fusion-responsive-typography-calculated\" style=\"margin:0;letter-spacing:var(--awb-typography2-letter-spacing);text-transform:var(--awb-typography2-text-transform);--fontSize:42;line-height:1.2;\">Who This Is Built For<\/h2><\/div><\/div><\/div><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-11 fusion_builder_column_1_2 1_2 fusion-flex-column\" style=\"--awb-padding-top:10px;--awb-padding-right:10px;--awb-padding-bottom:10px;--awb-padding-left:10px;--awb-overflow:hidden;--awb-bg-color:#ffffff;--awb-bg-color-hover:#ffffff;--awb-bg-image:linear-gradient(180deg, var(--awb-custom_color_3) 0%,#ededed 80%);--awb-bg-size:cover;--awb-border-radius:30px 30px 30px 30px;--awb-width-large:50%;--awb-margin-top-large:0px;--awb-spacing-right-large:3.84%;--awb-margin-bottom-large:20px;--awb-spacing-left-large:3.84%;--awb-width-medium:100%;--awb-order-medium:0;--awb-spacing-right-medium:1.92%;--awb-spacing-left-medium:1.92%;--awb-width-small:100%;--awb-order-small:3;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-image-element \" style=\"--awb-caption-title-font-family:var(--h2_typography-font-family);--awb-caption-title-font-weight:var(--h2_typography-font-weight);--awb-caption-title-font-style:var(--h2_typography-font-style);--awb-caption-title-size:var(--h2_typography-font-size);--awb-caption-title-transform:var(--h2_typography-text-transform);--awb-caption-title-line-height:var(--h2_typography-line-height);--awb-caption-title-letter-spacing:var(--h2_typography-letter-spacing);\"><span class=\" fusion-imageframe imageframe-none imageframe-1 hover-type-none\" style=\"border-radius:30px;\"><img decoding=\"async\" width=\"1000\" height=\"1003\" title=\"three-diverse-coworkers-using-laptop-and-discussing\" src=\"https:\/\/premiernx.com\/wp-content\/uploads\/2026\/02\/three-diverse-coworkers-using-laptop-and-discussing-1.webp\" data-orig-src=\"https:\/\/premiernx.com\/wp-content\/uploads\/2026\/02\/three-diverse-coworkers-using-laptop-and-discussing-1.webp\" alt class=\"lazyload img-responsive wp-image-34439\" srcset=\"data:image\/svg+xml,%3Csvg%20xmlns%3D%27http%3A%2F%2Fwww.w3.org%2F2000%2Fsvg%27%20width%3D%271000%27%20height%3D%271003%27%20viewBox%3D%270%200%201000%201003%27%3E%3Crect%20width%3D%271000%27%20height%3D%271003%27%20fill-opacity%3D%220%22%2F%3E%3C%2Fsvg%3E\" data-srcset=\"https:\/\/premiernx.com\/wp-content\/uploads\/2026\/02\/three-diverse-coworkers-using-laptop-and-discussing-1-800x802.webp 800w, https:\/\/premiernx.com\/wp-content\/uploads\/2026\/02\/three-diverse-coworkers-using-laptop-and-discussing-1.webp 1000w\" data-sizes=\"auto\" data-orig-sizes=\"(max-width: 1024px) 100vw, (max-width: 640px) 100vw, 800px\" \/><\/span><\/div><\/div><\/div><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-12 fusion_builder_column_1_2 1_2 fusion-flex-column\" style=\"--awb-bg-size:cover;--awb-width-large:50%;--awb-margin-top-large:0px;--awb-spacing-right-large:20px;--awb-margin-bottom-large:20px;--awb-spacing-left-large:3.84%;--awb-width-medium:100%;--awb-order-medium:0;--awb-spacing-right-medium:1.92%;--awb-spacing-left-medium:1.92%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-text fusion-text-5 fusion-text-no-margin\" style=\"--awb-content-alignment:left;--awb-margin-bottom:0px;\" id=\"bullets\"><p>Premier NX Amazon Connect services are ideal for organizations that: <\/p>\n<\/div><ul style=\"--awb-margin-top:20px;--awb-margin-bottom:20px;--awb-line-height:30.6px;--awb-icon-width:30.6px;--awb-icon-height:30.6px;--awb-icon-margin:12.6px;--awb-content-margin:43.2px;--awb-circlecolor:var(--awb-custom_color_3);--awb-circle-yes-font-size:15.84px;\" class=\"fusion-checklist fusion-checklist-2 fusion-checklist-default type-icons\"><li class=\"fusion-li-item\" style=\"\"><span class=\"icon-wrapper circle-yes\"><i class=\"fusion-li-icon awb-icon-check\" aria-hidden=\"true\"><\/i><\/span><div class=\"fusion-li-item-content\">Are you deploying or scaling Amazon Connect<\/div><\/li><li class=\"fusion-li-item\" style=\"\"><span class=\"icon-wrapper circle-yes\"><i class=\"fusion-li-icon awb-icon-check\" aria-hidden=\"true\"><\/i><\/span><div class=\"fusion-li-item-content\">Need CRM-embedded CX workflows<\/div><\/li><li class=\"fusion-li-item\" style=\"\"><span class=\"icon-wrapper circle-yes\"><i class=\"fusion-li-icon awb-icon-check\" aria-hidden=\"true\"><\/i><\/span><div class=\"fusion-li-item-content\">Want AI applied responsibly within CX operations<\/div><\/li><li class=\"fusion-li-item\" style=\"\"><span class=\"icon-wrapper circle-yes\"><i class=\"fusion-li-icon awb-icon-check\" aria-hidden=\"true\"><\/i><\/span><div class=\"fusion-li-item-content\">Require predictable performance and uptime<\/div><\/li><li class=\"fusion-li-item\" style=\"\"><span class=\"icon-wrapper circle-yes\"><i class=\"fusion-li-icon awb-icon-check\" aria-hidden=\"true\"><\/i><\/span><div class=\"fusion-li-item-content\">Prefer a long-term CX operating partner<\/div><\/li><\/ul><div class=\"fusion-text fusion-text-6 fusion-text-no-margin\" style=\"--awb-content-alignment:left;--awb-margin-bottom:0px;\" id=\"bullets\"><p>This applies to both: <\/p>\n<\/div><ul style=\"--awb-margin-top:20px;--awb-margin-bottom:20px;--awb-line-height:30.6px;--awb-icon-width:30.6px;--awb-icon-height:30.6px;--awb-icon-margin:12.6px;--awb-content-margin:43.2px;--awb-circlecolor:var(--awb-custom_color_3);--awb-circle-yes-font-size:15.84px;\" class=\"fusion-checklist fusion-checklist-3 fusion-checklist-default type-icons\"><li class=\"fusion-li-item\" style=\"\"><span class=\"icon-wrapper circle-yes\"><i class=\"fusion-li-icon awb-icon-check\" aria-hidden=\"true\"><\/i><\/span><div class=\"fusion-li-item-content\">\n<p><strong>Mid-market teams modernizing CX<\/strong><\/p>\n<\/div><\/li><li class=\"fusion-li-item\" style=\"\"><span class=\"icon-wrapper circle-yes\"><i class=\"fusion-li-icon awb-icon-check\" aria-hidden=\"true\"><\/i><\/span><div class=\"fusion-li-item-content\">\n<p><strong>Enterprises scaling Amazon Connect across regions or business units<\/strong><\/p>\n<\/div><\/li><\/ul><\/div><\/div><\/div><\/div><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-5 fusion-flex-container nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-padding-top:60px;--awb-padding-bottom:60px;--awb-padding-top-small:40px;--awb-padding-bottom-small:40px;--awb-background-color:#ededed;--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-stretch fusion-flex-justify-content-center fusion-flex-content-wrap\" style=\"max-width:calc( 1170px + 20px );margin-left: calc(-20px \/ 2 );margin-right: calc(-20px \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-13 fusion_builder_column_1_1 1_1 fusion-flex-column\" style=\"--awb-bg-size:cover;--awb-width-large:100%;--awb-margin-top-large:0px;--awb-spacing-right-large:10px;--awb-margin-bottom-large:20px;--awb-spacing-left-large:10px;--awb-width-medium:100%;--awb-order-medium:0;--awb-spacing-right-medium:10px;--awb-spacing-left-medium:10px;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:10px;--awb-spacing-left-small:10px;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-title title fusion-title-8 fusion-sep-none fusion-title-center fusion-title-text fusion-title-size-two heading-size-mob\" style=\"--awb-text-color:var(--awb-custom_color_1);--awb-margin-bottom:20px;--awb-margin-top-small:0px;--awb-margin-right-small:0px;--awb-margin-bottom-small:10px;--awb-margin-left-small:0px;--awb-margin-top-medium:0px;--awb-margin-bottom-medium:10px;--awb-font-size:40px;\"><h2 class=\"fusion-title-heading title-heading-center fusion-responsive-typography-calculated\" style=\"font-family:&quot;Montserrat&quot;;font-style:normal;font-weight:700;margin:0;letter-spacing:var(--awb-typography2-letter-spacing);text-transform:var(--awb-typography2-text-transform);font-size:1em;--fontSize:40;line-height:1.2;\">How It Works<\/h2><\/div><style>\n\n.how_it_works .content-container{\n margin-bottom:0px; \n}\n<\/style><\/div><\/div><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-14 fusion_builder_column_1_2 1_2 fusion-flex-column\" style=\"--awb-padding-top:15px;--awb-padding-right:15px;--awb-padding-bottom:15px;--awb-padding-left:15px;--awb-overflow:hidden;--awb-bg-color:var(--awb-custom_color_1);--awb-bg-color-hover:var(--awb-custom_color_1);--awb-bg-size:cover;--awb-border-color:var(--awb-custom_color_1);--awb-border-style:solid;--awb-border-radius:8px 8px 8px 8px;--awb-width-large:50%;--awb-margin-top-large:0px;--awb-spacing-right-large:10px;--awb-margin-bottom-large:20px;--awb-spacing-left-large:10px;--awb-width-medium:100%;--awb-order-medium:0;--awb-spacing-right-medium:10px;--awb-spacing-left-medium:10px;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:10px;--awb-spacing-left-small:10px;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-content-boxes content-boxes columns row fusion-columns-1 fusion-columns-total-1 fusion-content-boxes-6 content-boxes-icon-on-side content-left how_it_works\" style=\"--awb-body-color:var(--awb-color1);--awb-title-color:var(--awb-color1);--awb-item-margin-top:0px;--awb-item-margin-bottom:0px;--awb-hover-accent-color:var(--awb-color1);--awb-circle-hover-accent-color:transparent;\" data-animationOffset=\"top-into-view\"><div style=\"--awb-backgroundcolor:rgba(255,255,255,0);--awb-content-padding-left:90px;\" class=\"fusion-column content-box-column content-box-column content-box-column-1 col-lg-12 col-md-12 col-sm-12 fusion-content-box-hover content-box-column-last content-box-column-last-in-row\"><div class=\"col content-box-wrapper content-wrapper link-area-link-icon content-icon-wrapper-yes icon-hover-animation-fade\" data-animationOffset=\"top-into-view\"><div class=\"heading heading-with-icon icon-left\"><div aria-hidden=\"true\" class=\"image\"><img decoding=\"async\" class=\"lazyload\" src=\"data:image\/svg+xml,%3Csvg%20xmlns%3D%27http%3A%2F%2Fwww.w3.org%2F2000%2Fsvg%27%20width%3D%27256%27%20height%3D%27256%27%20viewBox%3D%270%200%20256%20256%27%3E%3Crect%20width%3D%27256%27%20height%3D%27256%27%20fill-opacity%3D%220%22%2F%3E%3C%2Fsvg%3E\" data-orig-src=\"https:\/\/premiernx.com\/wp-content\/uploads\/2025\/05\/number-one.png\" width=\"70\" height=\"70\" alt=\"\" \/><\/div><h3 class=\"content-box-heading fusion-responsive-typography-calculated\" style=\"--h3_typography-font-size:22px;--fontSize:22;line-height:1.2;padding-left:90px;\">CX Discovery &amp; Planning <\/h3><\/div><div class=\"fusion-clearfix\"><\/div><div class=\"content-container\">We assess call drivers, system landscape, CX goals, and operational gaps. <\/div><\/div><\/div><div class=\"fusion-clearfix\"><\/div><\/div><\/div><\/div><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-15 fusion_builder_column_1_2 1_2 fusion-flex-column\" style=\"--awb-padding-top:15px;--awb-padding-right:15px;--awb-padding-bottom:15px;--awb-padding-left:15px;--awb-overflow:hidden;--awb-bg-color:var(--awb-custom_color_1);--awb-bg-color-hover:var(--awb-custom_color_1);--awb-bg-size:cover;--awb-border-color:var(--awb-custom_color_1);--awb-border-style:solid;--awb-border-radius:8px 8px 8px 8px;--awb-width-large:50%;--awb-margin-top-large:0px;--awb-spacing-right-large:10px;--awb-margin-bottom-large:20px;--awb-spacing-left-large:10px;--awb-width-medium:100%;--awb-order-medium:0;--awb-spacing-right-medium:10px;--awb-spacing-left-medium:10px;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:10px;--awb-spacing-left-small:10px;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-content-boxes content-boxes columns row fusion-columns-1 fusion-columns-total-1 fusion-content-boxes-7 content-boxes-icon-on-side content-left how_it_works\" style=\"--awb-body-color:var(--awb-color1);--awb-title-color:var(--awb-color1);--awb-item-margin-top:0px;--awb-item-margin-bottom:0px;--awb-hover-accent-color:var(--awb-color1);--awb-circle-hover-accent-color:transparent;\" data-animationOffset=\"top-into-view\"><div style=\"--awb-backgroundcolor:rgba(255,255,255,0);--awb-content-padding-left:90px;\" class=\"fusion-column content-box-column content-box-column content-box-column-1 col-lg-12 col-md-12 col-sm-12 fusion-content-box-hover content-box-column-last content-box-column-last-in-row\"><div class=\"col content-box-wrapper content-wrapper link-area-link-icon content-icon-wrapper-yes icon-hover-animation-fade\" data-animationOffset=\"top-into-view\"><div class=\"heading heading-with-icon icon-left\"><div aria-hidden=\"true\" class=\"image\"><img decoding=\"async\" class=\"lazyload\" src=\"data:image\/svg+xml,%3Csvg%20xmlns%3D%27http%3A%2F%2Fwww.w3.org%2F2000%2Fsvg%27%20width%3D%27256%27%20height%3D%27256%27%20viewBox%3D%270%200%20256%20256%27%3E%3Crect%20width%3D%27256%27%20height%3D%27256%27%20fill-opacity%3D%220%22%2F%3E%3C%2Fsvg%3E\" data-orig-src=\"https:\/\/premiernx.com\/wp-content\/uploads\/2025\/05\/number-2.png\" width=\"70\" height=\"70\" alt=\"\" \/><\/div><h3 class=\"content-box-heading fusion-responsive-typography-calculated\" style=\"--h3_typography-font-size:22px;--fontSize:22;line-height:1.2;padding-left:90px;\">Architecture &amp; Integration <\/h3><\/div><div class=\"fusion-clearfix\"><\/div><div class=\"content-container\">Amazon Connect is designed around your workflows and embedded into your CRM and CX stack. <\/div><\/div><\/div><div class=\"fusion-clearfix\"><\/div><\/div><\/div><\/div><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-16 fusion_builder_column_1_2 1_2 fusion-flex-column\" style=\"--awb-padding-top:15px;--awb-padding-right:15px;--awb-padding-bottom:15px;--awb-padding-left:15px;--awb-overflow:hidden;--awb-bg-color:var(--awb-custom_color_1);--awb-bg-color-hover:var(--awb-custom_color_1);--awb-bg-size:cover;--awb-border-color:var(--awb-custom_color_1);--awb-border-style:solid;--awb-border-radius:8px 8px 8px 8px;--awb-width-large:50%;--awb-margin-top-large:0px;--awb-spacing-right-large:10px;--awb-margin-bottom-large:20px;--awb-spacing-left-large:10px;--awb-width-medium:100%;--awb-order-medium:0;--awb-spacing-right-medium:10px;--awb-spacing-left-medium:10px;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:10px;--awb-spacing-left-small:10px;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-content-boxes content-boxes columns row fusion-columns-1 fusion-columns-total-1 fusion-content-boxes-8 content-boxes-icon-on-side content-left how_it_works\" style=\"--awb-body-color:var(--awb-color1);--awb-title-color:var(--awb-color1);--awb-item-margin-top:0px;--awb-item-margin-bottom:0px;--awb-hover-accent-color:var(--awb-color1);--awb-circle-hover-accent-color:transparent;\" data-animationOffset=\"top-into-view\"><div style=\"--awb-backgroundcolor:rgba(255,255,255,0);--awb-content-padding-left:90px;\" class=\"fusion-column content-box-column content-box-column content-box-column-1 col-lg-12 col-md-12 col-sm-12 fusion-content-box-hover content-box-column-last content-box-column-last-in-row\"><div class=\"col content-box-wrapper content-wrapper link-area-link-icon content-icon-wrapper-yes icon-hover-animation-fade\" data-animationOffset=\"top-into-view\"><div class=\"heading heading-with-icon icon-left\"><div aria-hidden=\"true\" class=\"image\"><img decoding=\"async\" class=\"lazyload\" src=\"data:image\/svg+xml,%3Csvg%20xmlns%3D%27http%3A%2F%2Fwww.w3.org%2F2000%2Fsvg%27%20width%3D%27256%27%20height%3D%27256%27%20viewBox%3D%270%200%20256%20256%27%3E%3Crect%20width%3D%27256%27%20height%3D%27256%27%20fill-opacity%3D%220%22%2F%3E%3C%2Fsvg%3E\" data-orig-src=\"https:\/\/premiernx.com\/wp-content\/uploads\/2025\/05\/number-3.png\" width=\"70\" height=\"70\" alt=\"\" \/><\/div><h3 class=\"content-box-heading fusion-responsive-typography-calculated\" style=\"--h3_typography-font-size:22px;--fontSize:22;line-height:1.2;padding-left:90px;\">Launch &amp; Stabilization<\/h3><\/div><div class=\"fusion-clearfix\"><\/div><div class=\"content-container\">Secure go-live with real agents, real volumes, and production-ready reporting. <\/div><\/div><\/div><div class=\"fusion-clearfix\"><\/div><\/div><\/div><\/div><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-17 fusion_builder_column_1_2 1_2 fusion-flex-column\" style=\"--awb-padding-top:15px;--awb-padding-right:15px;--awb-padding-bottom:15px;--awb-padding-left:15px;--awb-overflow:hidden;--awb-bg-color:var(--awb-custom_color_1);--awb-bg-color-hover:var(--awb-custom_color_1);--awb-bg-size:cover;--awb-border-color:var(--awb-custom_color_1);--awb-border-style:solid;--awb-border-radius:8px 8px 8px 8px;--awb-width-large:50%;--awb-margin-top-large:0px;--awb-spacing-right-large:10px;--awb-margin-bottom-large:20px;--awb-spacing-left-large:10px;--awb-width-medium:100%;--awb-order-medium:0;--awb-spacing-right-medium:10px;--awb-spacing-left-medium:10px;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:10px;--awb-spacing-left-small:10px;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-content-boxes content-boxes columns row fusion-columns-1 fusion-columns-total-1 fusion-content-boxes-9 content-boxes-icon-on-side content-left how_it_works\" style=\"--awb-body-color:var(--awb-color1);--awb-title-color:var(--awb-color1);--awb-item-margin-top:0px;--awb-item-margin-bottom:0px;--awb-hover-accent-color:var(--awb-color1);--awb-circle-hover-accent-color:transparent;\" data-animationOffset=\"top-into-view\"><div style=\"--awb-backgroundcolor:rgba(255,255,255,0);--awb-content-padding-left:90px;\" class=\"fusion-column content-box-column content-box-column content-box-column-1 col-lg-12 col-md-12 col-sm-12 fusion-content-box-hover content-box-column-last content-box-column-last-in-row\"><div class=\"col content-box-wrapper content-wrapper link-area-link-icon content-icon-wrapper-yes icon-hover-animation-fade\" data-animationOffset=\"top-into-view\"><div class=\"heading heading-with-icon icon-left\"><div aria-hidden=\"true\" class=\"image\"><img decoding=\"async\" class=\"lazyload\" src=\"data:image\/svg+xml,%3Csvg%20xmlns%3D%27http%3A%2F%2Fwww.w3.org%2F2000%2Fsvg%27%20width%3D%27128%27%20height%3D%27128%27%20viewBox%3D%270%200%20128%20128%27%3E%3Crect%20width%3D%27128%27%20height%3D%27128%27%20fill-opacity%3D%220%22%2F%3E%3C%2Fsvg%3E\" data-orig-src=\"https:\/\/premiernx.com\/wp-content\/uploads\/2026\/01\/number-4-1.png\" width=\"70\" height=\"70\" alt=\"\" \/><\/div><h3 class=\"content-box-heading fusion-responsive-typography-calculated\" style=\"--h3_typography-font-size:22px;--fontSize:22;line-height:1.2;padding-left:90px;\">Ongoing Operations &amp; Optimization <\/h3><\/div><div class=\"fusion-clearfix\"><\/div><div class=\"content-container\">Managed services, analytics, QA, and continuous improvement driven by data. <\/div><\/div><\/div><div class=\"fusion-clearfix\"><\/div><\/div><\/div><\/div><\/div><\/div><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-6 fusion-flex-container nonhundred-percent-fullwidth non-hundred-percent-height-scrolling premier_offering_section\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-padding-top:60px;--awb-padding-bottom:60px;--awb-padding-top-medium:60px;--awb-padding-bottom-medium:60px;--awb-padding-top-small:40px;--awb-padding-bottom-small:40px;--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-stretch fusion-flex-justify-content-center fusion-flex-content-wrap\" style=\"max-width:1216.8px;margin-left: calc(-4% \/ 2 );margin-right: calc(-4% \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-18 fusion_builder_column_1_1 1_1 fusion-flex-column\" style=\"--awb-bg-size:cover;--awb-width-large:100%;--awb-margin-top-large:0px;--awb-spacing-right-large:1.92%;--awb-margin-bottom-large:40px;--awb-spacing-left-large:1.92%;--awb-width-medium:100%;--awb-order-medium:0;--awb-spacing-right-medium:1.92%;--awb-spacing-left-medium:1.92%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-title title fusion-title-9 fusion-sep-none fusion-title-center fusion-title-text fusion-title-size-two\" style=\"--awb-margin-top-small:10px;--awb-margin-right-small:0px;--awb-margin-bottom-small:10px;--awb-margin-left-small:0px;--awb-margin-top-medium:0px;--awb-margin-bottom-medium:40px;\"><h2 class=\"fusion-title-heading title-heading-center fusion-responsive-typography-calculated\" style=\"margin:0;letter-spacing:var(--awb-typography2-letter-spacing);text-transform:var(--awb-typography2-text-transform);--fontSize:42;line-height:1.2;\">The Premier PRIME Advantage<\/h2><\/div><div class=\"fusion-text fusion-text-7 fusion-text-no-margin\" style=\"--awb-content-alignment:center;--awb-margin-bottom:0px;\"><p>Every Amazon Connect engagement follows our<strong> PRIME framework<\/strong>:<\/p>\n<\/div><\/div><\/div><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-19 fusion_builder_column_1_1 1_1 fusion-flex-column\" style=\"--awb-bg-size:cover;--awb-width-large:100%;--awb-margin-top-large:0px;--awb-spacing-right-large:1.92%;--awb-margin-bottom-large:40px;--awb-spacing-left-large:1.92%;--awb-width-medium:100%;--awb-order-medium:0;--awb-spacing-right-medium:1.92%;--awb-spacing-left-medium:1.92%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><style>\n  .prime-connect {\n    position: relative;\n  }\n\n  .prime-connect .prime-wrap {\n    display: flex;\n    gap: 28px;\n    align-items: center;\n    justify-content: space-between;\n    flex-wrap: wrap;\n  }\n\n  \/* Left: headline + flow *\/\n  .prime-connect .prime-left {\n    flex: 1 1 420px;\n    min-width: 280px;\n  }\n\n  .prime-connect .prime-kicker {\n    margin: 0 0 10px 0;\n    font-weight: 700;\n    color: #0e1263;\n    letter-spacing: 0.2px;\n  }\n\n  .prime-connect .prime-flow {\n    display: flex;\n    flex-wrap: wrap;\n    align-items: center;\n    gap: 10px;\n    padding: 10px 0 0 0;\n  }\n\n  .prime-connect .prime-step {\n    display: inline-flex;\n    align-items: center;\n    gap: 10px;\n    padding: 10px 14px;\n    border: 1px solid rgba(14, 18, 99, 0.20);\n    border-radius: 999px;\n    color: #0e1263;\n    font-weight: 700;\n    line-height: 1;\n    position: relative;\n    overflow: hidden;\n  }\n\n  \/* subtle \u201cunique\u201d sheen without background color *\/\n  .prime-connect .prime-step::after {\n    content: \"\";\n    position: absolute;\n    inset: -20% -40%;\n    background: linear-gradient(\n      120deg,\n      rgba(69, 166, 72, 0) 35%,\n      rgba(69, 166, 72, 0.14) 50%,\n      rgba(69, 166, 72, 0) 65%\n    );\n    transform: translateX(-30%);\n    transition: transform 450ms ease;\n    pointer-events: none;\n  }\n\n  .prime-connect .prime-step:hover::after {\n    transform: translateX(30%);\n  }\n\n  .prime-connect .prime-sep {\n    display: inline-flex;\n    align-items: center;\n    color: rgba(14, 18, 99, 0.45);\n    font-weight: 800;\n    user-select: none;\n  }\n\n  .prime-connect .prime-sep i {\n    color: #45a648; \/* green icon on white background *\/\n    font-size: 24px;\n    line-height: 1;\n  }\n\n  \/* Right: statement card (no background color) *\/\n  .prime-connect .prime-right {\n    flex: 1 1 420px;\n    min-width: 280px;\n  }\n\n  .prime-connect .prime-card {\n    border: 1px solid rgba(14, 18, 99, 0.20);\n    border-radius: 18px;\n    padding:20px;\n    position: relative;\n  }\n\n\n  .prime-connect .prime-card-title {\n    font-weight: 800;\n    color: #0e1263;\n    margin-top:0px\n\n  }\n\n  .prime-connect .prime-points {\n    list-style: none;\n    margin: 0;\n    padding: 0;\n    display: grid;\n    gap: 20px;\n  }\n\n  .prime-connect .prime-point {\n    display: grid;\n    grid-template-columns: 32px 1fr;\n    gap: 10px;\n    align-items: start;\n    color: #0e1263;\n  }\n\n  .prime-connect .prime-point i {\n    margin-top: 2px;\n    color: #45a648; \/* green icon on white background *\/\n    font-size: 24px;\n  }\n\n  \/* Responsive tweaks *\/\n  @media (max-width: 640px) {\n    .prime-connect .prime-wrap {\n      gap: 18px;\n    }\n    .prime-connect .prime-step {\n      padding: 9px 12px;\n    }\n    .prime-connect .prime-card {\n      padding: 16px 14px 12px 14px;\n    }\n    .prime-connect .prime-card::before {\n      left: 14px;\n      right: 14px;\n    }\n  }\n<\/style>\n\n<section class=\"prime-connect\" aria-label=\"PRIME ensures Amazon Connect is\">\n  <div class=\"prime-wrap\">\n    <div class=\"prime-left\">\n      <div class=\"prime-flow\" aria-label=\"PRIME process flow\">\n        <span class=\"prime-step\">Plan<\/span>\n        <span class=\"prime-sep\">\n          <i class=\"fb-icon-element-1 fb-icon-element fontawesome-icon fa-arrow-right fas circle-no fusion-text-flow\"><\/i>\n        <\/span>\n        <span class=\"prime-step\">Recommend<\/span>\n        <span class=\"prime-sep\">\n          <i class=\"fb-icon-element-1 fb-icon-element fontawesome-icon fa-arrow-right fas circle-no fusion-text-flow\"><\/i>\n        <\/span>\n        <span class=\"prime-step\">Implement<\/span>\n        <span class=\"prime-sep\">\n          <i class=\"fb-icon-element-1 fb-icon-element fontawesome-icon fa-arrow-right fas circle-no fusion-text-flow\"><\/i>\n        <\/span>\n        <span class=\"prime-step\">Manage<\/span>\n        <span class=\"prime-sep\">\n          <i class=\"fb-icon-element-1 fb-icon-element fontawesome-icon fa-arrow-right fas circle-no fusion-text-flow\"><\/i>\n        <\/span>\n        <span class=\"prime-step\">Enhance<\/span>\n      <\/div>\n    <\/div>\n\n    <div class=\"prime-right\">\n      <div class=\"prime-card\">\n        <h3 class=\"prime-card-title\">PRIME ensures Amazon Connect is:<\/h3>\n        <ul class=\"prime-points\">\n          <li class=\"prime-point\">\n            <i class=\"fb-icon-element-1 fb-icon-element fontawesome-icon fa-bullseye fas circle-no fusion-text-flow\"><\/i>\n            <span>Architected to your CX goals<\/span>\n          <\/li>\n          <li class=\"prime-point\">\n            <i class=\"fb-icon-element-1 fb-icon-element fontawesome-icon fa-shield-alt fas circle-no fusion-text-flow\"><\/i>\n            <span>Implemented securely at scale<\/span>\n          <\/li>\n          <li class=\"prime-point\">\n            <i class=\"fb-icon-element-1 fb-icon-element fontawesome-icon fa-user-check fas circle-no fusion-text-flow\"><\/i>\n            <span>Operated with clear ownership<\/span>\n          <\/li>\n          <li class=\"prime-point\">\n            <i class=\"fb-icon-element-1 fb-icon-element fontawesome-icon fa-chart-line fas circle-no fusion-text-flow\"><\/i>\n            <span>Continuously optimized as demand evolves<\/span>\n          <\/li>\n        <\/ul>\n      <\/div>\n    <\/div>\n  <\/div>\n<\/section>\n<\/div><\/div><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-20 fusion_builder_column_1_1 1_1 fusion-flex-column\" style=\"--awb-bg-size:cover;--awb-width-large:100%;--awb-margin-top-large:0px;--awb-spacing-right-large:1.92%;--awb-margin-bottom-large:40px;--awb-spacing-left-large:1.92%;--awb-width-medium:100%;--awb-order-medium:0;--awb-spacing-right-medium:1.92%;--awb-spacing-left-medium:1.92%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-text fusion-text-8 fusion-text-no-margin\" style=\"--awb-content-alignment:center;--awb-margin-bottom:0px;\"><p>This is how Premier NX moves Amazon Connect from deployment to dependable, measurable CX performance. <\/p>\n<\/div><\/div><\/div><\/div><\/div><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-7 fusion-flex-container nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-border-sizes-top:0px;--awb-border-sizes-bottom:0px;--awb-border-sizes-left:0px;--awb-border-sizes-right:0px;--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-padding-top:60px;--awb-padding-bottom:60px;--awb-padding-top-medium:7vh;--awb-padding-bottom-medium:7vh;--awb-padding-top-small:40px;--awb-padding-bottom-small:40px;--awb-background-color:#ededed;--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-center fusion-flex-justify-content-center fusion-flex-content-wrap\" style=\"max-width:1216.8px;margin-left: calc(-4% \/ 2 );margin-right: calc(-4% \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-21 fusion_builder_column_1_1 1_1 fusion-flex-column\" style=\"--awb-bg-size:cover;--awb-width-large:100%;--awb-margin-top-large:0px;--awb-spacing-right-large:20px;--awb-margin-bottom-large:20px;--awb-spacing-left-large:1.92%;--awb-width-medium:100%;--awb-order-medium:0;--awb-spacing-right-medium:1.92%;--awb-spacing-left-medium:1.92%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-title title fusion-title-10 fusion-sep-none fusion-title-center fusion-title-text fusion-title-size-two\" style=\"--awb-margin-top:0px;--awb-margin-top-small:10px;--awb-margin-right-small:0px;--awb-margin-bottom-small:10px;--awb-margin-left-small:0px;--awb-margin-top-medium:0px;--awb-margin-bottom-medium:40px;\"><h2 class=\"fusion-title-heading title-heading-center sm-text-align-left fusion-responsive-typography-calculated\" style=\"margin:0;letter-spacing:var(--awb-typography2-letter-spacing);text-transform:var(--awb-typography2-text-transform);--fontSize:42;line-height:1.2;\">Why Premier NX<\/h2><\/div><\/div><\/div><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-22 fusion_builder_column_1_2 1_2 fusion-flex-column\" style=\"--awb-bg-size:cover;--awb-width-large:50%;--awb-margin-top-large:0px;--awb-spacing-right-large:20px;--awb-margin-bottom-large:20px;--awb-spacing-left-large:3.84%;--awb-width-medium:100%;--awb-order-medium:0;--awb-spacing-right-medium:1.92%;--awb-spacing-left-medium:1.92%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"accordian fusion-accordian toggle_add_icon\" style=\"--awb-padding-top:10px;--awb-padding-bottom:10px;--awb-border-size:1px;--awb-icon-size:24px;--awb-content-font-size:18px;--awb-icon-alignment:right;--awb-hover-color:#f9f9fb;--awb-border-color:#e2e2e2;--awb-background-color:#ffffff;--awb-divider-color:#e2e2e2;--awb-divider-hover-color:#e2e2e2;--awb-icon-color:var(--awb-custom_color_1);--awb-title-color:var(--awb-custom_color_1);--awb-content-color:var(--awb-custom13);--awb-icon-box-color:var(--awb-custom_color_3);--awb-toggle-hover-accent-color:var(--awb-custom_color_3);--awb-toggle-active-accent-color:var(--awb-custom_color_3);--awb-title-font-family:&quot;Montserrat&quot;;--awb-title-font-weight:600;--awb-title-font-style:normal;--awb-title-font-size:22px;--awb-content-font-family:&quot;Montserrat&quot;;--awb-content-font-style:normal;--awb-content-font-weight:500;\"><div class=\"panel-group fusion-toggle-icon-right fusion-toggle-icon-unboxed\" id=\"accordion-34432-1\"><div class=\"fusion-panel panel-default cx panel-34219369ab8ca2c51 fusion-toggle-no-divider fusion-toggle-boxed-mode\"><div class=\"panel-heading\"><h3 class=\"panel-title toggle\" id=\"toggle_34219369ab8ca2c51\"><a aria-expanded=\"false\" aria-controls=\"34219369ab8ca2c51\" role=\"button\" data-toggle=\"collapse\" data-parent=\"#accordion-34432-1\" data-target=\"#34219369ab8ca2c51\" href=\"#34219369ab8ca2c51\"><span class=\"fusion-toggle-icon-wrapper\" aria-hidden=\"true\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/span><span class=\"fusion-toggle-heading\">Service-First Model <\/span><\/a><\/h3><\/div><div id=\"34219369ab8ca2c51\" class=\"panel-collapse collapse \" aria-labelledby=\"toggle_34219369ab8ca2c51\"><div class=\"panel-body toggle-content fusion-clearfix\">We build, run, and evolve Amazon Connect, with no internal headcount required.<\/div><\/div><\/div><div class=\"fusion-panel panel-default dx panel-953a4452b35b967d8 fusion-toggle-no-divider fusion-toggle-boxed-mode\"><div class=\"panel-heading\"><h3 class=\"panel-title toggle\" id=\"toggle_953a4452b35b967d8\"><a aria-expanded=\"false\" aria-controls=\"953a4452b35b967d8\" role=\"button\" data-toggle=\"collapse\" data-parent=\"#accordion-34432-1\" data-target=\"#953a4452b35b967d8\" href=\"#953a4452b35b967d8\"><span class=\"fusion-toggle-icon-wrapper\" aria-hidden=\"true\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/span><span class=\"fusion-toggle-heading\">CX + Technical Depth <\/span><\/a><\/h3><\/div><div id=\"953a4452b35b967d8\" class=\"panel-collapse collapse \" aria-labelledby=\"toggle_953a4452b35b967d8\"><div class=\"panel-body toggle-content fusion-clearfix\">Amazon Connect fluency combined with real-world contact center operations experience.<\/div><\/div><\/div><div class=\"fusion-panel panel-default security panel-94682ccce46425496 fusion-toggle-no-divider fusion-toggle-boxed-mode\"><div class=\"panel-heading\"><h3 class=\"panel-title toggle\" id=\"toggle_94682ccce46425496\"><a aria-expanded=\"false\" aria-controls=\"94682ccce46425496\" role=\"button\" data-toggle=\"collapse\" data-parent=\"#accordion-34432-1\" data-target=\"#94682ccce46425496\" href=\"#94682ccce46425496\"><span class=\"fusion-toggle-icon-wrapper\" aria-hidden=\"true\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/span><span class=\"fusion-toggle-heading\">Integrated Delivery <\/span><\/a><\/h3><\/div><div id=\"94682ccce46425496\" class=\"panel-collapse collapse \" aria-labelledby=\"toggle_94682ccce46425496\"><div class=\"panel-body toggle-content fusion-clearfix\">Telephony, CRM, AI, analytics, and QA are aligned within a single operating model.<\/div><\/div><\/div><div class=\"fusion-panel panel-default finops panel-7c831b7ab3cd917bc fusion-toggle-no-divider fusion-toggle-boxed-mode\"><div class=\"panel-heading\"><h3 class=\"panel-title toggle\" id=\"toggle_7c831b7ab3cd917bc\"><a aria-expanded=\"false\" aria-controls=\"7c831b7ab3cd917bc\" role=\"button\" data-toggle=\"collapse\" data-parent=\"#accordion-34432-1\" data-target=\"#7c831b7ab3cd917bc\" href=\"#7c831b7ab3cd917bc\"><span class=\"fusion-toggle-icon-wrapper\" aria-hidden=\"true\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/span><span class=\"fusion-toggle-heading\">Business-Level Outcomes<\/span><\/a><\/h3><\/div><div id=\"7c831b7ab3cd917bc\" class=\"panel-collapse collapse \" aria-labelledby=\"toggle_7c831b7ab3cd917bc\"><div class=\"panel-body toggle-content fusion-clearfix\">Lower AHT, faster resolution, stronger CSAT \u2014 not just technical success. <\/div><\/div><\/div><\/div><\/div><\/div><\/div><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-23 fusion_builder_column_1_2 1_2 fusion-flex-column\" style=\"--awb-bg-size:cover;--awb-width-large:50%;--awb-margin-top-large:0px;--awb-spacing-right-large:20px;--awb-margin-bottom-large:20px;--awb-spacing-left-large:3.84%;--awb-width-medium:100%;--awb-order-medium:0;--awb-spacing-right-medium:1.92%;--awb-spacing-left-medium:1.92%;--awb-width-small:100%;--awb-order-small:1;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-image-element \" style=\"--awb-caption-title-font-family:var(--h2_typography-font-family);--awb-caption-title-font-weight:var(--h2_typography-font-weight);--awb-caption-title-font-style:var(--h2_typography-font-style);--awb-caption-title-size:var(--h2_typography-font-size);--awb-caption-title-transform:var(--h2_typography-text-transform);--awb-caption-title-line-height:var(--h2_typography-line-height);--awb-caption-title-letter-spacing:var(--h2_typography-letter-spacing);\"><span class=\" fusion-imageframe imageframe-none imageframe-2 hover-type-none\" style=\"border-radius:30px;\"><img decoding=\"async\" width=\"1000\" height=\"600\" title=\"Amazon-Connect\" src=\"https:\/\/premiernx.com\/wp-content\/uploads\/2025\/07\/Amazon-Connect.png\" data-orig-src=\"https:\/\/premiernx.com\/wp-content\/uploads\/2025\/07\/Amazon-Connect.png\" alt class=\"lazyload img-responsive wp-image-31749\" srcset=\"data:image\/svg+xml,%3Csvg%20xmlns%3D%27http%3A%2F%2Fwww.w3.org%2F2000%2Fsvg%27%20width%3D%271000%27%20height%3D%27600%27%20viewBox%3D%270%200%201000%20600%27%3E%3Crect%20width%3D%271000%27%20height%3D%27600%27%20fill-opacity%3D%220%22%2F%3E%3C%2Fsvg%3E\" data-srcset=\"https:\/\/premiernx.com\/wp-content\/uploads\/2025\/07\/Amazon-Connect-600x360.png 600w, https:\/\/premiernx.com\/wp-content\/uploads\/2025\/07\/Amazon-Connect-800x480.png 800w, https:\/\/premiernx.com\/wp-content\/uploads\/2025\/07\/Amazon-Connect.png 1000w\" data-sizes=\"auto\" data-orig-sizes=\"(max-width: 1024px) 100vw, (max-width: 640px) 100vw, 600px\" \/><\/span><\/div><\/div><\/div><\/div><\/div><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-8 fusion-flex-container nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-padding-top:60px;--awb-padding-bottom:60px;--awb-padding-top-small:40px;--awb-padding-bottom-small:40px;--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-stretch fusion-flex-justify-content-center fusion-flex-content-wrap\" style=\"max-width:calc( 1170px + 20px );margin-left: calc(-20px \/ 2 );margin-right: calc(-20px \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-24 fusion_builder_column_3_5 3_5 fusion-flex-column\" style=\"--awb-bg-size:cover;--awb-width-large:60%;--awb-margin-top-large:0px;--awb-spacing-right-large:10px;--awb-margin-bottom-large:20px;--awb-spacing-left-large:10px;--awb-width-medium:100%;--awb-order-medium:0;--awb-spacing-right-medium:10px;--awb-spacing-left-medium:10px;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:10px;--awb-spacing-left-small:10px;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-title title fusion-title-11 fusion-sep-none fusion-title-center fusion-title-text fusion-title-size-two heading-size-mob\" style=\"--awb-text-color:var(--awb-custom_color_1);--awb-margin-bottom:20px;--awb-margin-top-small:0px;--awb-margin-right-small:0px;--awb-margin-bottom-small:10px;--awb-margin-left-small:0px;--awb-margin-top-medium:0px;--awb-margin-bottom-medium:10px;--awb-font-size:40px;\"><h2 class=\"fusion-title-heading title-heading-center fusion-responsive-typography-calculated\" style=\"font-family:&quot;Montserrat&quot;;font-style:normal;font-weight:700;margin:0;letter-spacing:var(--awb-typography2-letter-spacing);text-transform:var(--awb-typography2-text-transform);font-size:1em;--fontSize:40;line-height:1.2;\">FAQs<\/h2><\/div><script type=\"application\/ld+json\">\n{\n  \"@context\": \"https:\/\/schema.org\",\n  \"@type\": \"FAQPage\",\n  \"mainEntity\": [\n    {\n      \"@type\": \"Question\",\n      \"name\": \"What Amazon Connect services does Premier NX offer?\",\n      \"acceptedAnswer\": {\n        \"@type\": \"Answer\",\n        \"text\": \"Premier NX provides Amazon Connect implementation, CRM integration, AI enablement, analytics configuration, and managed services to operate Amazon Connect as a fully production ready customer experience platform.\"\n      }\n    },\n    {\n      \"@type\": \"Question\",\n      \"name\": \"Do you provide support after go live?\",\n      \"acceptedAnswer\": {\n        \"@type\": \"Answer\",\n        \"text\": \"Yes. Most clients continue working with Premier NX after launch for ongoing administration, optimization, performance management, and continuous enhancement.\"\n      }\n    },\n    {\n      \"@type\": \"Question\",\n      \"name\": \"Can you integrate Amazon Connect with our CRM?\",\n      \"acceptedAnswer\": {\n        \"@type\": \"Answer\",\n        \"text\": \"Yes. We integrate Amazon Connect directly into CRM platforms such as Salesforce, Zendesk, Emplifi, and custom environments to enable unified workflows and reporting.\"\n      }\n    },\n    {\n      \"@type\": \"Question\",\n      \"name\": \"Is Amazon Connect suitable for mid market organizations?\",\n      \"acceptedAnswer\": {\n        \"@type\": \"Answer\",\n        \"text\": \"Yes. Premier NX specializes in delivering enterprise grade customer experience execution for mid market organizations without the operational overhead typically associated with large enterprises.\"\n      }\n    }\n  ]\n}\n<\/script>\n<div class=\"accordian fusion-accordian\" style=\"margin-top:10px;margin-bottom:20px;--awb-margin-top:10px;--awb-margin-bottom:20px;--awb-padding-top:10px;--awb-padding-bottom:10px;--awb-border-size:0px;--awb-icon-size:16px;--awb-content-font-size:18px;--awb-icon-alignment:left;--awb-hover-color:#f9f9fb;--awb-border-color:#e2e2e2;--awb-background-color:#ffffff;--awb-divider-color:#e2e2e2;--awb-divider-hover-color:#e2e2e2;--awb-icon-color:#ffffff;--awb-title-color:var(--awb-custom13);--awb-content-color:var(--awb-custom13);--awb-icon-box-color:var(--awb-custom_color_3);--awb-toggle-hover-accent-color:var(--awb-custom_color_3);--awb-title-font-family:&quot;Montserrat&quot;;--awb-title-font-weight:600;--awb-title-font-style:normal;--awb-title-font-size:20px;--awb-title-line-height:1.4em;--awb-content-font-family:&quot;Montserrat&quot;;--awb-content-font-style:normal;--awb-content-font-weight:500;\"><div class=\"panel-group fusion-toggle-icon-boxed\" id=\"accordion-34432-2\"><div class=\"fusion-panel panel-default panel-e27ad34855d4c1ab8 fusion-toggle-has-divider\"><div class=\"panel-heading\"><h3 class=\"panel-title toggle\" id=\"toggle_e27ad34855d4c1ab8\"><a aria-expanded=\"false\" aria-controls=\"e27ad34855d4c1ab8\" role=\"button\" data-toggle=\"collapse\" data-parent=\"#accordion-34432-2\" data-target=\"#e27ad34855d4c1ab8\" href=\"#e27ad34855d4c1ab8\"><span class=\"fusion-toggle-icon-wrapper\" aria-hidden=\"true\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/span><span class=\"fusion-toggle-heading\">What Amazon Connect services does Premier NX offer? <\/span><\/a><\/h3><\/div><div id=\"e27ad34855d4c1ab8\" class=\"panel-collapse collapse \" aria-labelledby=\"toggle_e27ad34855d4c1ab8\"><div class=\"panel-body toggle-content fusion-clearfix\">Premier NX provides Amazon Connect implementation, CRM integration, AI enablement, analytics, and managed services to operate Amazon Connect as a production CX platform. <\/div><\/div><\/div><div class=\"fusion-panel panel-default panel-35b147e0e76a249fb fusion-toggle-has-divider\"><div class=\"panel-heading\"><h3 class=\"panel-title toggle\" id=\"toggle_35b147e0e76a249fb\"><a aria-expanded=\"false\" aria-controls=\"35b147e0e76a249fb\" role=\"button\" data-toggle=\"collapse\" data-parent=\"#accordion-34432-2\" data-target=\"#35b147e0e76a249fb\" href=\"#35b147e0e76a249fb\"><span class=\"fusion-toggle-icon-wrapper\" aria-hidden=\"true\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/span><span class=\"fusion-toggle-heading\">Do you provide support after go-live? <\/span><\/a><\/h3><\/div><div id=\"35b147e0e76a249fb\" class=\"panel-collapse collapse \" aria-labelledby=\"toggle_35b147e0e76a249fb\"><div class=\"panel-body toggle-content fusion-clearfix\">Yes. Most clients engage Premier NX beyond launch for ongoing administration, optimization, and enhancement. <\/div><\/div><\/div><div class=\"fusion-panel panel-default panel-808e29e8392c9f80b fusion-toggle-has-divider\"><div class=\"panel-heading\"><h3 class=\"panel-title toggle\" id=\"toggle_808e29e8392c9f80b\"><a aria-expanded=\"false\" aria-controls=\"808e29e8392c9f80b\" role=\"button\" data-toggle=\"collapse\" data-parent=\"#accordion-34432-2\" data-target=\"#808e29e8392c9f80b\" href=\"#808e29e8392c9f80b\"><span class=\"fusion-toggle-icon-wrapper\" aria-hidden=\"true\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/span><span class=\"fusion-toggle-heading\">Can you integrate Amazon Connect with our CRM? <\/span><\/a><\/h3><\/div><div id=\"808e29e8392c9f80b\" class=\"panel-collapse collapse \" aria-labelledby=\"toggle_808e29e8392c9f80b\"><div class=\"panel-body toggle-content fusion-clearfix\">Yes. We embed Amazon Connect directly into Salesforce, Zendesk, Emplifi, and custom platforms. <\/div><\/div><\/div><div class=\"fusion-panel panel-default panel-e64b6fd60e4d30933 fusion-toggle-has-divider\"><div class=\"panel-heading\"><h3 class=\"panel-title toggle\" id=\"toggle_e64b6fd60e4d30933\"><a aria-expanded=\"false\" aria-controls=\"e64b6fd60e4d30933\" role=\"button\" data-toggle=\"collapse\" data-parent=\"#accordion-34432-2\" data-target=\"#e64b6fd60e4d30933\" href=\"#e64b6fd60e4d30933\"><span class=\"fusion-toggle-icon-wrapper\" aria-hidden=\"true\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/span><span class=\"fusion-toggle-heading\">Is this suitable for mid-market organizations? <\/span><\/a><\/h3><\/div><div id=\"e64b6fd60e4d30933\" class=\"panel-collapse collapse \" aria-labelledby=\"toggle_e64b6fd60e4d30933\"><div class=\"panel-body toggle-content fusion-clearfix\">Yes. Premier NX specializes in delivering enterprise-grade CX execution without the overhead of an enterprise. <\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-9 fusion-flex-container has-pattern-background has-mask-background nonhundred-percent-fullwidth non-hundred-percent-height-scrolling no-padding-sec\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-padding-top:60px;--awb-padding-bottom:60px;--awb-padding-top-small:40px;--awb-padding-bottom-small:40px;--awb-background-color:var(--awb-custom_color_3);--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-center fusion-flex-justify-content-center fusion-flex-content-wrap\" style=\"max-width:1216.8px;margin-left: calc(-4% \/ 2 );margin-right: calc(-4% \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-25 fusion_builder_column_3_4 3_4 fusion-flex-column\" style=\"--awb-bg-size:cover;--awb-width-large:75%;--awb-margin-top-large:0px;--awb-spacing-right-large:2.56%;--awb-margin-bottom-large:0px;--awb-spacing-left-large:2.56%;--awb-width-medium:100%;--awb-order-medium:0;--awb-spacing-right-medium:1.92%;--awb-spacing-left-medium:1.92%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-title title fusion-title-12 fusion-sep-none fusion-title-center fusion-title-text fusion-title-size-two heading-size-mob\" style=\"--awb-text-color:#ffffff;--awb-margin-top-small:0px;--awb-margin-right-small:0px;--awb-margin-bottom-small:10px;--awb-margin-left-small:0px;--awb-margin-top-medium:0px;--awb-margin-bottom-medium:10px;--awb-font-size:40px;\"><h2 class=\"fusion-title-heading title-heading-center fusion-responsive-typography-calculated\" style=\"font-family:&quot;Montserrat&quot;;font-style:normal;font-weight:700;margin:0;letter-spacing:var(--awb-typography2-letter-spacing);text-transform:var(--awb-typography2-text-transform);font-size:1em;--fontSize:40;line-height:1.2;\">Ready to Modernize Your Contact Center?<\/h2><\/div><div class=\"fusion-text fusion-text-9\" style=\"--awb-content-alignment:center;--awb-text-color:#ffffff;\"><p>Partner with Premier NX to activate the full operational potential of Amazon Connect. <\/p>\n<\/div><div style=\"text-align:center;\"><a class=\"fusion-button button-flat button-xlarge button-custom fusion-button-default button-1 fusion-button-default-span fusion-button-default-type fusion-animated pulse_effect_btn\" style=\"--button_accent_color:var(--awb-color1);--button_border_color:var(--awb-custom_color_2);--button_accent_hover_color:var(--awb-color1);--button_border_hover_color:var(--awb-custom_color_2);--button_border_width-top:2px;--button_border_width-right:2px;--button_border_width-bottom:2px;--button_border_width-left:2px;--button_gradient_top_color:var(--awb-custom_color_2);--button_gradient_bottom_color:var(--awb-custom_color_2);--button_gradient_top_color_hover:var(--awb-custom_color_3);--button_gradient_bottom_color_hover:var(--awb-custom_color_3);--button_typography-font-family:&quot;Montserrat&quot;;--button_typography-font-style:normal;--button_typography-font-weight:500;\" data-animationType=\"slideInUp\" data-animationDuration=\"1.0\" data-animationDelay=\"0.5\" data-animationOffset=\"top-into-view\" target=\"_self\" href=\"#contact-us\"><span class=\"fusion-button-text awb-button__text awb-button__text--default\">Book Your Amazon Connect Discovery Call <\/span><\/a><\/div><\/div><\/div><\/div><\/div><\/p>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":0,"parent":2492,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"100-width.php","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-34432","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.4 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Amazon Connect Services | Implementation &amp; Managed CX - Premier NX<\/title>\n<meta name=\"description\" content=\"Premier NX delivers Amazon Connect implementation, CRM integration, AI enablement, and managed services for production-ready CX operations.\" \/>\n<meta name=\"robots\" content=\"noindex, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<meta property=\"og:locale\" content=\"en_GB\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Amazon Connect Services | Implementation &amp; Managed CX - Premier NX\" \/>\n<meta property=\"og:description\" content=\"Premier NX delivers Amazon Connect implementation, CRM integration, AI enablement, and managed services for production-ready CX operations.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/premiernx.com\/uk\/services\/amazon-connect-services\/\" \/>\n<meta property=\"og:site_name\" content=\"Premier NX\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/premier.nx\" \/>\n<meta property=\"article:published_time\" content=\"2026-02-11T16:32:15+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2026-03-20T19:31:44+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/premiernx.com\/wp-content\/uploads\/2025\/07\/PremierNX-Amazon-Connect.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"1500\" \/>\n\t<meta property=\"og:image:height\" content=\"900\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:image\" content=\"https:\/\/premiernx.com\/wp-content\/uploads\/2025\/07\/PremierNX-Amazon-Connect.jpg\" \/>\n<meta name=\"twitter:label1\" content=\"Estimated reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"6 minutes\" \/>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"Amazon Connect Services | Implementation & Managed CX - Premier NX","description":"Premier NX delivers Amazon Connect implementation, CRM integration, AI enablement, and managed services for production-ready CX operations.","robots":{"index":"noindex","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"og_locale":"en_GB","og_type":"article","og_title":"Amazon Connect Services | Implementation & Managed CX - Premier NX","og_description":"Premier NX delivers Amazon Connect implementation, CRM integration, AI enablement, and managed services for production-ready CX operations.","og_url":"https:\/\/premiernx.com\/uk\/services\/amazon-connect-services\/","og_site_name":"Premier NX","article_publisher":"https:\/\/www.facebook.com\/premier.nx","article_published_time":"2026-02-11T16:32:15+00:00","article_modified_time":"2026-03-20T19:31:44+00:00","og_image":[{"width":1500,"height":900,"url":"https:\/\/premiernx.com\/wp-content\/uploads\/2025\/07\/PremierNX-Amazon-Connect.jpg","type":"image\/jpeg"}],"twitter_card":"summary_large_image","twitter_image":"https:\/\/premiernx.com\/wp-content\/uploads\/2025\/07\/PremierNX-Amazon-Connect.jpg","twitter_misc":{"Estimated reading time":"6 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"Article","@id":"https:\/\/premiernx.com\/services\/amazon-connect-services\/#article","isPartOf":{"@id":"https:\/\/premiernx.com\/services\/amazon-connect-services\/"},"author":{"name":"admin","@id":"https:\/\/premiernx.com\/#\/schema\/person\/8bba5eeee525ab5b65b86dc98f717546"},"headline":"Premier NX Amazon Connect Services","datePublished":"2026-02-11T16:32:15+00:00","dateModified":"2026-03-20T19:31:44+00:00","mainEntityOfPage":{"@id":"https:\/\/premiernx.com\/services\/amazon-connect-services\/"},"wordCount":14112,"publisher":{"@id":"https:\/\/premiernx.com\/#organization"},"inLanguage":"en-GB"},{"@type":"WebPage","@id":"https:\/\/premiernx.com\/services\/amazon-connect-services\/","url":"https:\/\/premiernx.com\/services\/amazon-connect-services\/","name":"Amazon Connect Services | Implementation & Managed CX - Premier NX","isPartOf":{"@id":"https:\/\/premiernx.com\/#website"},"datePublished":"2026-02-11T16:32:15+00:00","dateModified":"2026-03-20T19:31:44+00:00","description":"Premier NX delivers Amazon Connect implementation, CRM integration, AI enablement, and managed services for production-ready CX operations.","breadcrumb":{"@id":"https:\/\/premiernx.com\/services\/amazon-connect-services\/#breadcrumb"},"inLanguage":"en-GB","potentialAction":[{"@type":"ReadAction","target":["https:\/\/premiernx.com\/services\/amazon-connect-services\/"]}]},{"@type":"BreadcrumbList","@id":"https:\/\/premiernx.com\/services\/amazon-connect-services\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/premiernx.com\/"},{"@type":"ListItem","position":2,"name":"Services","item":"https:\/\/premiernx.com\/services\/"},{"@type":"ListItem","position":3,"name":"Premier NX Amazon Connect Services"}]},{"@type":"WebSite","@id":"https:\/\/premiernx.com\/#website","url":"https:\/\/premiernx.com\/","name":"Premier NX","description":"","publisher":{"@id":"https:\/\/premiernx.com\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/premiernx.com\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"en-GB"},{"@type":"Organization","@id":"https:\/\/premiernx.com\/#organization","name":"Premier NX","url":"https:\/\/premiernx.com\/","logo":{"@type":"ImageObject","inLanguage":"en-GB","@id":"https:\/\/premiernx.com\/#\/schema\/logo\/image\/","url":"https:\/\/premiernx.com\/wp-content\/uploads\/2025\/01\/Premier-NX.png","contentUrl":"https:\/\/premiernx.com\/wp-content\/uploads\/2025\/01\/Premier-NX.png","width":1296,"height":369,"caption":"Premier NX"},"image":{"@id":"https:\/\/premiernx.com\/#\/schema\/logo\/image\/"},"sameAs":["https:\/\/www.facebook.com\/premier.nx","https:\/\/www.linkedin.com\/company\/premier-nx\/"]},{"@type":"Person","@id":"https:\/\/premiernx.com\/#\/schema\/person\/8bba5eeee525ab5b65b86dc98f717546","name":"admin","image":{"@type":"ImageObject","inLanguage":"en-GB","@id":"https:\/\/secure.gravatar.com\/avatar\/313a9561a19746699c949cd08a6b4dd57c3dd97abd04197d4279c0c6d8817fa8?s=96&d=mm&r=g","url":"https:\/\/secure.gravatar.com\/avatar\/313a9561a19746699c949cd08a6b4dd57c3dd97abd04197d4279c0c6d8817fa8?s=96&d=mm&r=g","contentUrl":"https:\/\/secure.gravatar.com\/avatar\/313a9561a19746699c949cd08a6b4dd57c3dd97abd04197d4279c0c6d8817fa8?s=96&d=mm&r=g","caption":"admin"},"sameAs":["https:\/\/premiernx.com"]}]}},"_links":{"self":[{"href":"https:\/\/premiernx.com\/uk\/wp-json\/wp\/v2\/pages\/34432","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/premiernx.com\/uk\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/premiernx.com\/uk\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/premiernx.com\/uk\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/premiernx.com\/uk\/wp-json\/wp\/v2\/comments?post=34432"}],"version-history":[{"count":16,"href":"https:\/\/premiernx.com\/uk\/wp-json\/wp\/v2\/pages\/34432\/revisions"}],"predecessor-version":[{"id":34941,"href":"https:\/\/premiernx.com\/uk\/wp-json\/wp\/v2\/pages\/34432\/revisions\/34941"}],"up":[{"embeddable":true,"href":"https:\/\/premiernx.com\/uk\/wp-json\/wp\/v2\/pages\/2492"}],"wp:attachment":[{"href":"https:\/\/premiernx.com\/uk\/wp-json\/wp\/v2\/media?parent=34432"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}