{"id":31917,"date":"2025-08-05T12:51:34","date_gmt":"2025-08-05T12:51:34","guid":{"rendered":"https:\/\/premiernx.com\/?page_id=31917"},"modified":"2025-10-06T14:54:19","modified_gmt":"2025-10-06T14:54:19","slug":"back-office-contact-center-agent-logistics","status":"publish","type":"page","link":"https:\/\/premiernx.com\/uk\/careers\/philippine\/back-office-contact-center-agent-logistics\/","title":{"rendered":"Back Office Contact Center Agent \u2013 Logistics"},"content":{"rendered":"<p><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-1 fusion-flex-container has-pattern-background has-mask-background nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-background-position:right center;--awb-background-blend-mode:overlay;--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-padding-top:10px;--awb-padding-bottom:10px;--awb-padding-top-medium:10vh;--awb-padding-bottom-medium:10vh;--awb-padding-top-small:0px;--awb-padding-bottom-small:0px;--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-center fusion-flex-justify-content-center fusion-flex-content-wrap\" style=\"max-width:1216.8px;margin-left: calc(-4% \/ 2 );margin-right: calc(-4% \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-0 fusion_builder_column_1_1 1_1 fusion-flex-column\" style=\"--awb-bg-size:cover;--awb-width-large:100%;--awb-margin-top-large:0px;--awb-spacing-right-large:1.92%;--awb-margin-bottom-large:0px;--awb-spacing-left-large:1.92%;--awb-width-medium:100%;--awb-order-medium:0;--awb-spacing-right-medium:1.92%;--awb-spacing-left-medium:1.92%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-title title fusion-title-1 fusion-sep-none fusion-title-text fusion-title-size-div\" style=\"--awb-text-color:#000000;--awb-margin-top-small:10px;--awb-margin-right-small:0px;--awb-margin-bottom-small:10px;--awb-margin-left-small:0px;--awb-font-size:17px;\"><div class=\"fusion-title-heading title-heading-left title-heading-tag fusion-responsive-typography-calculated\" style=\"font-family:&quot;Montserrat&quot;;font-style:normal;font-weight:500;margin:0;font-size:1em;--fontSize:17;--minFontSize:17;line-height:1.6;\"><a href=\"https:\/\/premiernx.com\/uk\/careers\/philippine\/\" class=\"service_link\">Philippines<\/a> &gt; Back Office Contact Center Agent \u2013 Logistics<\/div><\/div><\/div><\/div><\/div><\/div><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-2 has-pattern-background has-mask-background nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-padding-top:8vh;--awb-padding-bottom:8vh;--awb-background-color:#151467;--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-1 fusion_builder_column_1_1 1_1 fusion-one-full fusion-column-first fusion-column-last\" style=\"--awb-bg-size:cover;--awb-margin-bottom:0px;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-column-wrapper-legacy\"><div class=\"fusion-title title fusion-title-2 fusion-sep-none fusion-title-center fusion-title-text fusion-title-size-one\" style=\"--awb-text-color:var(--awb-color1);--awb-margin-top:0px;--awb-margin-bottom:0px;--awb-margin-top-small:10px;--awb-margin-right-small:0px;--awb-margin-bottom-small:10px;--awb-margin-left-small:0px;--awb-font-size:50px;\"><h1 class=\"fusion-title-heading title-heading-center fusion-responsive-typography-calculated\" style=\"font-family:&quot;Montserrat&quot;;font-style:normal;font-weight:700;margin:0;font-size:1em;--fontSize:50;line-height:1.2;\">Back Office Contact Center Agent \u2013 Logistics<\/h1><\/div><div class=\"fusion-button-wrapper fusion-aligncenter\"><a class=\"fusion-button button-flat fusion-button-default-size button-custom fusion-button-default button-1 fusion-button-default-span fusion-button-default-type\" style=\"--awb-margin-top:20px;--awb-padding-top:15px;--awb-padding-right:30px;--awb-padding-bottom:15px;--awb-padding-left:30px;--button_accent_color:var(--awb-color1);--button_border_color:var(--awb-custom_color_2);--button_accent_hover_color:var(--awb-color1);--button_border_hover_color:var(--awb-color1);--button_border_width-top:1px;--button_border_width-right:1px;--button_border_width-bottom:1px;--button_border_width-left:1px;--button_gradient_top_color:#e36900;--button_gradient_bottom_color:#e36900;--button_gradient_top_color_hover:#0e1263;--button_gradient_bottom_color_hover:#0e1263;--button_font_size:18px;--button_typography-font-family:&quot;Montserrat&quot;;--button_typography-font-style:normal;--button_typography-font-weight:500;\" target=\"_blank\" rel=\"noopener noreferrer\" href=\"https:\/\/forms.office.com\/pages\/responsepage.aspx?id=XhrGe3vyE0C3vEHbVr1xDObvxbNUUWlOlGUK9o41batUQjFROERGN0ZWNjc5QUUyU1gwNTJUVDBPNiQlQCN0PWcu&amp;route=shorturl\"><span class=\"fusion-button-text awb-button__text awb-button__text--default\">Apply Now<\/span><\/a><\/div><div class=\"fusion-clearfix\"><\/div><\/div><\/div><\/div><\/div><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-3 fusion-flex-container nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-margin-top:40px;--awb-margin-bottom:40px;--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-flex-start fusion-flex-content-wrap\" style=\"max-width:1216.8px;margin-left: calc(-4% \/ 2 );margin-right: calc(-4% \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-2 fusion_builder_column_1_1 1_1 fusion-flex-column\" style=\"--awb-bg-size:cover;--awb-width-large:100%;--awb-margin-top-large:0px;--awb-spacing-right-large:1.92%;--awb-margin-bottom-large:20px;--awb-spacing-left-large:1.92%;--awb-width-medium:100%;--awb-order-medium:0;--awb-spacing-right-medium:1.92%;--awb-spacing-left-medium:1.92%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-text fusion-text-1 job-details\"><p>The Back Office Contact Center Executive in Logistics is responsible for supporting front-line operations by handling administrative, data processing, and customer service tasks. This role requires strong analytical skills, attention to detail, and proficiency in Excel to manage, analyze, and report on logistics data efficiently. The ideal candidate will ensure smooth operations by accurately processing orders, managing shipment documentation, and resolving backend queries to support timely delivery and customer satisfaction.<\/p>\n<\/div><div class=\"fusion-title title fusion-title-3 fusion-sep-none fusion-title-text fusion-title-size-two heading-size-mob\" style=\"--awb-text-color:var(--awb-custom_color_1);--awb-margin-top-small:0px;--awb-margin-right-small:0px;--awb-margin-bottom-small:20px;--awb-margin-left-small:0px;--awb-margin-top-medium:0px;--awb-margin-bottom-medium:20px;\"><h2 class=\"fusion-title-heading title-heading-left fusion-responsive-typography-calculated\" style=\"margin:0;letter-spacing:var(--awb-typography2-letter-spacing);text-transform:var(--awb-typography2-text-transform);--fontSize:42;line-height:1.2;\">Key Responsibilities<\/h2><\/div><div class=\"fusion-text fusion-text-2 job-details\"><ul>\n<li>Process and update logistics and shipment-related data accurately in internal systems and databases.<\/li>\n<li>Handle customer and vendor inquiries received through email or backend communication channels.<\/li>\n<li>Use advanced Excel functions (such as VLOOKUP, PivotTables, Macros, and formulas) to analyze data, generate reports, and track shipment statuses or exceptions.<\/li>\n<li>Maintain and reconcile shipment records, invoices, and delivery documents.<\/li>\n<li>Support audit and compliance activities by ensuring data integrity and availability of documentation.<\/li>\n<\/ul>\n<\/div><div class=\"fusion-title title fusion-title-4 fusion-sep-none fusion-title-text fusion-title-size-two heading-size-mob\" style=\"--awb-text-color:var(--awb-custom_color_1);--awb-margin-top-small:0px;--awb-margin-right-small:0px;--awb-margin-bottom-small:20px;--awb-margin-left-small:0px;--awb-margin-top-medium:0px;--awb-margin-bottom-medium:20px;\"><h2 class=\"fusion-title-heading title-heading-left fusion-responsive-typography-calculated\" style=\"margin:0;letter-spacing:var(--awb-typography2-letter-spacing);text-transform:var(--awb-typography2-text-transform);--fontSize:42;line-height:1.2;\">Qualifications &amp; Skills<\/h2><\/div><div class=\"fusion-text fusion-text-3 job-details\"><ul>\n<li>Strong proficiency in Microsoft Excel, including advanced functions and data analysis techniques.<\/li>\n<li>Good understanding of documentation.<\/li>\n<li>Excellent organizational skills and attention to detail.<\/li>\n<li>Strong written and verbal communication skills.<\/li>\n<li>Ability to multitask and work efficiently in a fast-paced environment.<\/li>\n<\/ul>\n<\/div><div style=\"text-align:left;\"><a class=\"fusion-button button-flat fusion-button-default-size button-custom fusion-button-default button-2 fusion-button-default-span fusion-button-default-type\" style=\"--awb-margin-top:20px;--awb-padding-top:12px;--awb-padding-right:25px;--awb-padding-bottom:12px;--awb-padding-left:25px;--button_accent_color:var(--awb-color1);--button_border_color:var(--awb-custom_color_2);--button_accent_hover_color:var(--awb-color1);--button_border_hover_color:var(--awb-color1);--button_border_width-top:1px;--button_border_width-right:1px;--button_border_width-bottom:1px;--button_border_width-left:1px;--button_gradient_top_color:#e36900;--button_gradient_bottom_color:#e36900;--button_gradient_top_color_hover:#0e1263;--button_gradient_bottom_color_hover:#0e1263;--button_font_size:18px;--button_typography-font-family:&quot;Montserrat&quot;;--button_typography-font-style:normal;--button_typography-font-weight:500;\" target=\"_blank\" rel=\"noopener noreferrer\" href=\"https:\/\/forms.office.com\/pages\/responsepage.aspx?id=XhrGe3vyE0C3vEHbVr1xDObvxbNUUWlOlGUK9o41batUQjFROERGN0ZWNjc5QUUyU1gwNTJUVDBPNiQlQCN0PWcu&amp;route=shorturl\"><span class=\"fusion-button-text awb-button__text awb-button__text--default\">Apply Now<\/span><\/a><\/div><\/div><\/div><\/div><\/div><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-4 fusion-flex-container nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-flex-start fusion-flex-content-wrap\" style=\"max-width:1216.8px;margin-left: calc(-4% \/ 2 );margin-right: calc(-4% \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-3 fusion_builder_column_1_1 1_1 fusion-flex-column\" style=\"--awb-padding-top:30px;--awb-padding-right:30px;--awb-padding-bottom:30px;--awb-padding-left:30px;--awb-overflow:hidden;--awb-bg-color:var(--awb-color4);--awb-bg-color-hover:var(--awb-color4);--awb-bg-size:cover;--awb-border-radius:12px 12px 12px 12px;--awb-width-large:100%;--awb-margin-top-large:0px;--awb-spacing-right-large:1.92%;--awb-margin-bottom-large:20px;--awb-spacing-left-large:1.92%;--awb-width-medium:100%;--awb-order-medium:0;--awb-spacing-right-medium:1.92%;--awb-spacing-left-medium:1.92%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-center fusion-content-layout-column\"><div class=\"fusion-text fusion-text-4\" style=\"--awb-font-size:26px;--awb-line-height:40px;--awb-text-color:var(--awb-custom13);\"><p style=\"text-align: center;\">Interested candidates are encouraged to submit their resumes to<strong> <a href=\"mailto:ph-recruitment@premiernx.com\"><strong>ph-recruitment@premiernx.com<\/strong> <\/a> <\/strong> with the Job Title in the subject line.<\/p>\n<\/div><\/div><\/div><\/div><\/div><\/p>","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":0,"parent":5666,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"100-width.php","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-31917","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.4 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Back Office Contact Center Agent \u2013 Logistics - Premier NX<\/title>\n<meta name=\"robots\" content=\"noindex, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<meta property=\"og:locale\" content=\"en_GB\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Back Office Contact Center Agent \u2013 Logistics - Premier NX\" \/>\n<meta property=\"og:url\" content=\"https:\/\/premiernx.com\/uk\/careers\/philippine\/back-office-contact-center-agent-logistics\/\" \/>\n<meta property=\"og:site_name\" content=\"Premier NX\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/premier.nx\" \/>\n<meta property=\"article:published_time\" content=\"2025-08-05T12:51:34+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2025-10-06T14:54:19+00:00\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Estimated reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"2 minutes\" \/>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"Back Office Contact Center Agent \u2013 Logistics - Premier NX","robots":{"index":"noindex","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"og_locale":"en_GB","og_type":"article","og_title":"Back Office Contact Center Agent \u2013 Logistics - Premier NX","og_url":"https:\/\/premiernx.com\/uk\/careers\/philippine\/back-office-contact-center-agent-logistics\/","og_site_name":"Premier NX","article_publisher":"https:\/\/www.facebook.com\/premier.nx","article_published_time":"2025-08-05T12:51:34+00:00","article_modified_time":"2025-10-06T14:54:19+00:00","twitter_card":"summary_large_image","twitter_misc":{"Estimated reading time":"2 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"Article","@id":"https:\/\/premiernx.com\/careers\/philippine\/back-office-contact-center-agent-logistics\/#article","isPartOf":{"@id":"https:\/\/premiernx.com\/careers\/philippine\/back-office-contact-center-agent-logistics\/"},"author":{"name":"admin","@id":"https:\/\/premiernx.com\/#\/schema\/person\/8bba5eeee525ab5b65b86dc98f717546"},"headline":"Back Office Contact Center Agent \u2013 Logistics","datePublished":"2025-08-05T12:51:34+00:00","dateModified":"2025-10-06T14:54:19+00:00","mainEntityOfPage":{"@id":"https:\/\/premiernx.com\/careers\/philippine\/back-office-contact-center-agent-logistics\/"},"wordCount":2745,"publisher":{"@id":"https:\/\/premiernx.com\/#organization"},"inLanguage":"en-GB"},{"@type":"WebPage","@id":"https:\/\/premiernx.com\/careers\/philippine\/back-office-contact-center-agent-logistics\/","url":"https:\/\/premiernx.com\/careers\/philippine\/back-office-contact-center-agent-logistics\/","name":"Back Office Contact Center Agent \u2013 Logistics - Premier NX","isPartOf":{"@id":"https:\/\/premiernx.com\/#website"},"datePublished":"2025-08-05T12:51:34+00:00","dateModified":"2025-10-06T14:54:19+00:00","breadcrumb":{"@id":"https:\/\/premiernx.com\/careers\/philippine\/back-office-contact-center-agent-logistics\/#breadcrumb"},"inLanguage":"en-GB","potentialAction":[{"@type":"ReadAction","target":["https:\/\/premiernx.com\/careers\/philippine\/back-office-contact-center-agent-logistics\/"]}]},{"@type":"BreadcrumbList","@id":"https:\/\/premiernx.com\/careers\/philippine\/back-office-contact-center-agent-logistics\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/premiernx.com\/"},{"@type":"ListItem","position":2,"name":"careers","item":"https:\/\/premiernx.com\/careers\/"},{"@type":"ListItem","position":3,"name":"Philippines","item":"https:\/\/premiernx.com\/careers\/philippine\/"},{"@type":"ListItem","position":4,"name":"Back Office Contact Center Agent \u2013 Logistics"}]},{"@type":"WebSite","@id":"https:\/\/premiernx.com\/#website","url":"https:\/\/premiernx.com\/","name":"Premier NX","description":"","publisher":{"@id":"https:\/\/premiernx.com\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/premiernx.com\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"en-GB"},{"@type":"Organization","@id":"https:\/\/premiernx.com\/#organization","name":"Premier NX","url":"https:\/\/premiernx.com\/","logo":{"@type":"ImageObject","inLanguage":"en-GB","@id":"https:\/\/premiernx.com\/#\/schema\/logo\/image\/","url":"https:\/\/premiernx.com\/wp-content\/uploads\/2025\/01\/Premier-NX.png","contentUrl":"https:\/\/premiernx.com\/wp-content\/uploads\/2025\/01\/Premier-NX.png","width":1296,"height":369,"caption":"Premier NX"},"image":{"@id":"https:\/\/premiernx.com\/#\/schema\/logo\/image\/"},"sameAs":["https:\/\/www.facebook.com\/premier.nx","https:\/\/www.linkedin.com\/company\/premier-nx\/"]},{"@type":"Person","@id":"https:\/\/premiernx.com\/#\/schema\/person\/8bba5eeee525ab5b65b86dc98f717546","name":"admin","image":{"@type":"ImageObject","inLanguage":"en-GB","@id":"https:\/\/secure.gravatar.com\/avatar\/313a9561a19746699c949cd08a6b4dd57c3dd97abd04197d4279c0c6d8817fa8?s=96&d=mm&r=g","url":"https:\/\/secure.gravatar.com\/avatar\/313a9561a19746699c949cd08a6b4dd57c3dd97abd04197d4279c0c6d8817fa8?s=96&d=mm&r=g","contentUrl":"https:\/\/secure.gravatar.com\/avatar\/313a9561a19746699c949cd08a6b4dd57c3dd97abd04197d4279c0c6d8817fa8?s=96&d=mm&r=g","caption":"admin"},"sameAs":["https:\/\/premiernx.com"]}]}},"_links":{"self":[{"href":"https:\/\/premiernx.com\/uk\/wp-json\/wp\/v2\/pages\/31917","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/premiernx.com\/uk\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/premiernx.com\/uk\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/premiernx.com\/uk\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/premiernx.com\/uk\/wp-json\/wp\/v2\/comments?post=31917"}],"version-history":[{"count":4,"href":"https:\/\/premiernx.com\/uk\/wp-json\/wp\/v2\/pages\/31917\/revisions"}],"predecessor-version":[{"id":33307,"href":"https:\/\/premiernx.com\/uk\/wp-json\/wp\/v2\/pages\/31917\/revisions\/33307"}],"up":[{"embeddable":true,"href":"https:\/\/premiernx.com\/uk\/wp-json\/wp\/v2\/pages\/5666"}],"wp:attachment":[{"href":"https:\/\/premiernx.com\/uk\/wp-json\/wp\/v2\/media?parent=31917"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}