{"id":16231,"date":"2024-04-25T08:21:37","date_gmt":"2024-04-25T08:21:37","guid":{"rendered":"https:\/\/premiernx.com\/?post_type=news&#038;p=16231"},"modified":"2026-01-13T19:01:24","modified_gmt":"2026-01-13T19:01:24","slug":"global-recognition-premier-bpo-wins-big-at-prestigious-titan-business-awards","status":"publish","type":"news","link":"https:\/\/premiernx.com\/uk\/news\/global-recognition-premier-bpo-wins-big-at-prestigious-titan-business-awards\/","title":{"rendered":"Global Recognition: Premier Wins Big At Prestigious TITAN Business Awards"},"content":{"rendered":"<h2 style=\"color: #121365;\"><strong>Triple Crown Achievement Highlights Dedication to Exceptional Service and Client Focus<\/strong><\/h2>\n<p class=\"bp-fnt\"><img decoding=\"async\" class=\"lazyload alignnone wp-image-16276 size-full\" src=\"data:image\/svg+xml,%3Csvg%20xmlns%3D%27http%3A%2F%2Fwww.w3.org%2F2000%2Fsvg%27%20width%3D%272560%27%20height%3D%271340%27%20viewBox%3D%270%200%202560%201340%27%3E%3Crect%20width%3D%272560%27%20height%3D%271340%27%20fill-opacity%3D%220%22%2F%3E%3C%2Fsvg%3E\" data-orig-src=\"https:\/\/premiernx.com\/wp-content\/uploads\/2024\/04\/image_2024_04_25T13_34_10_617Z.png\" alt=\"\" width=\"2560\" height=\"1340\" \/><\/p>\n<p class=\"bp-fnt\"><strong>Clarksville, TN \u2013 April 25th, 2024 <\/strong>\u2013 Premier, a global provider in the customer experience (CX) industry, celebrates a significant achievement with multiple TITAN Business Awards at the 2024 competition. The Award\u2019s mission is to honor organizations that achieve astounding business feats of excellence. These awards recognize Premier&#8217;s position as a champion of exceptional service, unwavering client focus, and a commitment to continuous improvement.<\/p>\n<h2 style=\"color: #121365;\"><strong>A Triple Crown of Recognition<\/strong><\/h2>\n<p class=\"bp-fnt\">Premier&#8217;s work and accomplishments were recognized in three categories:<\/p>\n<ul class=\"bp-fnt\" style=\"padding-left: 20px; list-style: none;\">\n<li style=\"list-style: none;\">\n<p class=\"bp-fnt\"><a href=\"https:\/\/premiernx.com\/uk\/contact-us\/\"><img decoding=\"async\" class=\"lazyload alignnone wp-image-16276 size-fusion-400\" src=\"https:\/\/premiernx.com\/wp-content\/uploads\/2024\/04\/Titan-Award-Wining-SM-Posts-01-400x209.jpg\" data-orig-src=\"https:\/\/premiernx.com\/wp-content\/uploads\/2024\/04\/Titan-Award-Wining-SM-Posts-01-400x209.jpg\" alt=\"\" width=\"400\" height=\"209\" srcset=\"data:image\/svg+xml,%3Csvg%20xmlns%3D%27http%3A%2F%2Fwww.w3.org%2F2000%2Fsvg%27%20width%3D%27400%27%20height%3D%27209%27%20viewBox%3D%270%200%20400%20209%27%3E%3Crect%20width%3D%27400%27%20height%3D%27209%27%20fill-opacity%3D%220%22%2F%3E%3C%2Fsvg%3E\" data-srcset=\"https:\/\/premiernx.com\/wp-content\/uploads\/2024\/04\/Titan-Award-Wining-SM-Posts-01-200x105.jpg 200w, https:\/\/premiernx.com\/wp-content\/uploads\/2024\/04\/Titan-Award-Wining-SM-Posts-01-300x157.jpg 300w, https:\/\/premiernx.com\/wp-content\/uploads\/2024\/04\/Titan-Award-Wining-SM-Posts-01-400x209.jpg 400w, https:\/\/premiernx.com\/wp-content\/uploads\/2024\/04\/Titan-Award-Wining-SM-Posts-01-600x314.jpg 600w, https:\/\/premiernx.com\/wp-content\/uploads\/2024\/04\/Titan-Award-Wining-SM-Posts-01-768x402.jpg 768w, https:\/\/premiernx.com\/wp-content\/uploads\/2024\/04\/Titan-Award-Wining-SM-Posts-01-800x419.jpg 800w, https:\/\/premiernx.com\/wp-content\/uploads\/2024\/04\/Titan-Award-Wining-SM-Posts-01-1024x536.jpg 1024w, https:\/\/premiernx.com\/wp-content\/uploads\/2024\/04\/Titan-Award-Wining-SM-Posts-01-1200x628.jpg 1200w, https:\/\/premiernx.com\/wp-content\/uploads\/2024\/04\/Titan-Award-Wining-SM-Posts-01-1536x804.jpg 1536w\" data-sizes=\"auto\" data-orig-sizes=\"(max-width: 400px) 100vw, 400px\" \/><\/a><\/p>\n<p><strong>Customer Service:<\/strong> Platinum Winner<\/li>\n<li style=\"list-style: none;\">\n<p class=\"bp-fnt\"><img decoding=\"async\" class=\"lazyload alignnone wp-image-16274 size-fusion-400\" src=\"https:\/\/premiernx.com\/wp-content\/uploads\/2024\/04\/Titan-Award-Wining-SM-Posts-02-400x209.jpg\" data-orig-src=\"https:\/\/premiernx.com\/wp-content\/uploads\/2024\/04\/Titan-Award-Wining-SM-Posts-02-400x209.jpg\" alt=\"\" width=\"400\" height=\"209\" srcset=\"data:image\/svg+xml,%3Csvg%20xmlns%3D%27http%3A%2F%2Fwww.w3.org%2F2000%2Fsvg%27%20width%3D%27400%27%20height%3D%27209%27%20viewBox%3D%270%200%20400%20209%27%3E%3Crect%20width%3D%27400%27%20height%3D%27209%27%20fill-opacity%3D%220%22%2F%3E%3C%2Fsvg%3E\" data-srcset=\"https:\/\/premiernx.com\/wp-content\/uploads\/2024\/04\/Titan-Award-Wining-SM-Posts-02-200x105.jpg 200w, https:\/\/premiernx.com\/wp-content\/uploads\/2024\/04\/Titan-Award-Wining-SM-Posts-02-300x157.jpg 300w, https:\/\/premiernx.com\/wp-content\/uploads\/2024\/04\/Titan-Award-Wining-SM-Posts-02-400x209.jpg 400w, https:\/\/premiernx.com\/wp-content\/uploads\/2024\/04\/Titan-Award-Wining-SM-Posts-02-600x314.jpg 600w, https:\/\/premiernx.com\/wp-content\/uploads\/2024\/04\/Titan-Award-Wining-SM-Posts-02-768x402.jpg 768w, https:\/\/premiernx.com\/wp-content\/uploads\/2024\/04\/Titan-Award-Wining-SM-Posts-02-800x419.jpg 800w, https:\/\/premiernx.com\/wp-content\/uploads\/2024\/04\/Titan-Award-Wining-SM-Posts-02-1024x536.jpg 1024w, https:\/\/premiernx.com\/wp-content\/uploads\/2024\/04\/Titan-Award-Wining-SM-Posts-02-1200x628.jpg 1200w, https:\/\/premiernx.com\/wp-content\/uploads\/2024\/04\/Titan-Award-Wining-SM-Posts-02-1536x804.jpg 1536w\" data-sizes=\"auto\" data-orig-sizes=\"(max-width: 400px) 100vw, 400px\" \/><\/p>\n<p><strong>Achievement in Customer Satisfaction:<\/strong> Gold Winner<\/li>\n<li style=\"list-style: none;\">\n<p class=\"bp-fnt\"><img decoding=\"async\" class=\"lazyload alignnone wp-image-16275 size-fusion-400\" src=\"https:\/\/premiernx.com\/wp-content\/uploads\/2024\/04\/Titan-Award-Wining-SM-Posts-03-400x209.jpg\" data-orig-src=\"https:\/\/premiernx.com\/wp-content\/uploads\/2024\/04\/Titan-Award-Wining-SM-Posts-03-400x209.jpg\" alt=\"\" width=\"400\" height=\"209\" srcset=\"data:image\/svg+xml,%3Csvg%20xmlns%3D%27http%3A%2F%2Fwww.w3.org%2F2000%2Fsvg%27%20width%3D%27400%27%20height%3D%27209%27%20viewBox%3D%270%200%20400%20209%27%3E%3Crect%20width%3D%27400%27%20height%3D%27209%27%20fill-opacity%3D%220%22%2F%3E%3C%2Fsvg%3E\" data-srcset=\"https:\/\/premiernx.com\/wp-content\/uploads\/2024\/04\/Titan-Award-Wining-SM-Posts-03-200x105.jpg 200w, https:\/\/premiernx.com\/wp-content\/uploads\/2024\/04\/Titan-Award-Wining-SM-Posts-03-300x157.jpg 300w, https:\/\/premiernx.com\/wp-content\/uploads\/2024\/04\/Titan-Award-Wining-SM-Posts-03-400x209.jpg 400w, https:\/\/premiernx.com\/wp-content\/uploads\/2024\/04\/Titan-Award-Wining-SM-Posts-03-600x314.jpg 600w, https:\/\/premiernx.com\/wp-content\/uploads\/2024\/04\/Titan-Award-Wining-SM-Posts-03-768x402.jpg 768w, https:\/\/premiernx.com\/wp-content\/uploads\/2024\/04\/Titan-Award-Wining-SM-Posts-03-800x419.jpg 800w, https:\/\/premiernx.com\/wp-content\/uploads\/2024\/04\/Titan-Award-Wining-SM-Posts-03-1024x536.jpg 1024w, https:\/\/premiernx.com\/wp-content\/uploads\/2024\/04\/Titan-Award-Wining-SM-Posts-03-1200x628.jpg 1200w, https:\/\/premiernx.com\/wp-content\/uploads\/2024\/04\/Titan-Award-Wining-SM-Posts-03-1536x804.jpg 1536w\" data-sizes=\"auto\" data-orig-sizes=\"(max-width: 400px) 100vw, 400px\" \/><\/p>\n<p><strong>Management Training &#8211; Knowledge-Based Category:<\/strong> Silver Winner<\/li>\n<\/ul>\n<p class=\"bp-fnt\">These awards highlight the company&#8217;s dedication across the entire CX spectrum. From providing exceptional customer interactions to prioritizing employee training and knowledge development, Premier prioritizes every aspect of the client experience.<\/p>\n<h2 style=\"color: #121365;\"><strong>Standing Out Amongst Global Excellence<\/strong><\/h2>\n<p class=\"bp-fnt\">The TITAN Business Awards attracted over 1,500 entries from 57 countries. This intense competition showcases the depth of Premier&#8217;s accomplishment. Impartial evaluations and rigorous judging process, conducted by a diverse panel of industry experts, ensured only the most deserving companies received recognition. &#8220;We extend our heartfelt congratulations to Premier and applaud them for their outstanding work,&#8221; remarked Thomas Brandt, on behalf of the TITAN Business Awards. &#8220;As a platform for entrepreneurs and businesses, we take pride in showcasing their remarkable achievements and acknowledging their excellence in the world of business.&#8221;<\/p>\n<h2 style=\"color: #121365;\"><strong>The Secret to Success: People, Process, and Technology<\/strong><\/h2>\n<p class=\"bp-fnt\">Premier credits its success to its core commitment to a highly skilled and empowered workforce dedicated to exceeding client expectations. This human element is complemented by continuous process improvement achieved through innovative methodologies and a deep understanding of client needs, becoming a seamless integration with the client\u2019s operations to elevate customer experiences and drive measurable results.<\/p>\n<p class=\"bp-fnt\">This unique approach, using the PremierSync framework, enables Premier not only to achieve desired results but also to lay the groundwork for scalable solutions:<\/p>\n<ul class=\"bp-fnt\" style=\"padding-left: 20px;\">\n<li style=\"list-style: disc;\"><strong>Enhanced Customer Interactions: <\/strong>Premier slashed call wait times by 33.3% and resolved 57.1% more cases, minimizing frustration and ensuring swift support.<\/li>\n<li style=\"list-style: disc;\"><strong>Measurable Business Impact:<\/strong> The 11.5% CSAT jump, and glowing reviews, reinforced the client\u2019s brand perception and customer retention.<\/li>\n<li style=\"list-style: disc;\"><strong>Technology as a CX Enabler: <\/strong>Premier leverages technology to minimize errors and streamline processes. A remarkable 73.9% reduction in payment errors, saving the client valuable resources.<\/li>\n<li style=\"list-style: disc;\"><strong>Measurable Business Impact:<\/strong> The 11.5% CSAT jump, and glowing reviews, reinforced the client\u2019s brand perception and customer retention.<\/li>\n<li style=\"list-style: disc;\"><strong>Technology as a CX Enabler:<\/strong> Premier leverages technology to slash errors by 73.9%, streamlining processes and saving the client valuable resources.<\/li>\n<li style=\"list-style: disc;\"><strong>Operational Excellence:<\/strong> 26.6% less after-call work means our trained agents focus solely on customer needs, delivering faster service.<\/li>\n<li style=\"list-style: disc;\"><strong>Targeted Training:<\/strong> Aced certifications secured the client&#8217;s ISO standard. Plus, a whopping 85% NPS jump in a month proves our impact on satisfied customers and faster solutions.<\/li>\n<\/ul>\n<h2 style=\"color: #121365;\"><strong>A Validation of Excellence &#8211; A Commitment to the Future <\/strong><\/h2>\n<p><em class=\"kinioiei\" style=\"color: black;\">&#8220;These TITAN Awards wins are a tremendous honor, reflecting our team&#8217;s relentless pursuit of exceptional service. Their dedication to exceeding client expectations and our commitment to continuous improvement fuels our position as an industry leader. We&#8217;re motivated to push further, guaranteeing the highest standards across all services,\u201d <\/em><em class=\"bp-fnt\" style=\"font-style: normal;\">said Leopoldo Mangilinan, Senior Site Manager at Premier.<\/em><\/p>\n<p class=\"bp-fnt\">TITAN Business Awards are a powerful validation of winners\u2019 commitment to CX excellence. This recognition serves as a springboard for continued innovation, employee empowerment, and delivering unparalleled service that fuels positive outcomes for clients.<\/p>\n<p style=\"margin-bottom: 0px;\" class=\"bp-fnt\">For the second year in a row, the AMP Smart team has secured top honors for Best Customer Service. <em class=\"kinioiei\" style=\"color: black;\">&#8220;We\u2019ve worked closely with Premier for many years and have grown our relationship across many areas. We&#8217;re incredibly impressed by their dedication to client satisfaction and innovative customer service approach. These recognitions from TITAN Awards are a well-deserved recognition of their exceptional team and commitment to excellence,\u201d <\/em><em class=\"bp-fnt\" style=\"font-style: normal;\"> said Angela Holiday, VP Customer Experience at AMP Smart.<\/em><\/p>\n<h2 style=\"color: #121365;\"><strong>About Titan Awards <\/strong><\/h2>\n<p class=\"bp-fnt\">The TITAN Awards are an esteemed platform celebrating outstanding achievements across various sectors, including business, brand, and advertising. The award program is a testament to excellence, honoring exceptional individuals and organizations&#8217; remarkable contributions.\u202fLearn more at <a href=\"https:\/\/thetitanawards.com\/\" target=\"_blank\" rel=\"noopener\">https:\/\/thetitanawards.com\/ <\/a><\/p>\n<h2 style=\"color: #121365;\"><strong>About Premier:<\/strong><\/h2>\n<p class=\"bp-fnt\">Premier is a leading provider of tailored knowledge process solutions to enhance business outcomes for diverse industries, including financial services, healthcare, consumer products, e-commerce, and home services. Our commitment is to become a seamless extension of our client&#8217;s business processes by aligning with their culture, values, and objectives. Through a global footprint of a dedicated workforce and technology-driven solutions, we offer unique co-sourcing services\u2014an innovative hybrid outsourcing approach\u2014across key, impactful business functions via a right-shoring model. Premier has delivered exceptional client value since 2003, earning 85% client CSAT and NPS 20% higher than industry average. Learn more at <a href=\"https:\/\/premiernx.com\/uk\/\">premiernx.com<\/a>.<\/p>\n<p><strong>Ted Bernard<\/strong><br \/>\n<strong>Premier<\/strong><br \/>\n<a href=\"tel:9315518888\"><strong>+1 931-551-8888<\/strong><\/a><br \/>\n<strong><a href=\"mailto:media@premierbpo.com\">media@premierbpo.com <\/a><\/strong><br \/>\n<strong>Visit us on social media:<\/strong><br \/>\n<strong><a href=\"https:\/\/www.linkedin.com\/company\/premier-nx\/\" target=\"_blank\" rel=\"noopener\">LinkedIn<\/a><\/strong><\/p>","protected":false},"excerpt":{"rendered":"<p>Triple Crown Achievement Highlights Dedication to Exceptional Service and Client Focus Clarksville, TN \u2013 April 25th, 2024 \u2013 Premier, a global provider in the customer experience (CX) industry, celebrates <a href=\"https:\/\/premiernx.com\/uk\/news\/global-recognition-premier-bpo-wins-big-at-prestigious-titan-business-awards\/\">&#8230;<\/a><\/p>","protected":false},"featured_media":0,"template":"","tags":[],"news-category":[477],"class_list":["post-16231","news","type-news","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.7 - 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