{"id":15238,"date":"2024-02-13T14:54:35","date_gmt":"2024-02-13T14:54:35","guid":{"rendered":"https:\/\/premiernx.com\/?post_type=news&p=15238"},"modified":"2025-01-23T14:03:59","modified_gmt":"2025-01-23T14:03:59","slug":"premier-bpo-extends-multilingual-capabilities-and-right-shoring-solutions-via-canadian-operations-2","status":"publish","type":"news","link":"https:\/\/premiernx.com\/uk\/news\/premier-bpo-extends-multilingual-capabilities-and-right-shoring-solutions-via-canadian-operations-2\/","title":{"rendered":"Premier Extends Multilingual Capabilities and Right-Shoring Solutions Via Canadian Operations"},"content":{"rendered":"
\n

News in English <\/span><\/a>News in French<\/span><\/a><\/p>\n<\/div>\n

Knowledge Process Outsourcing Provider Enhances
\nCo-Sourcing Solutions for Healthcare, Pharma, Beauty,
\nFood, and CPG Clients<\/strong><\/h3>\n

Clarksville, TN \u2013 February 13, 2024<\/strong>: Premier<\/a>, a rapidly growing industry leader in Knowledge Process Outsourcing (KPO) services, announced a significant expansion of its CPG<\/a>-industry expertise and right-shoring capabilities with a new subsidiary launched in Canada, Stafford Communications Group. Setting itself apart from traditional outsourcing providers, Premier’s unique co-sourcing model, combined with additional right-shoring<\/a> strategy options, delivers tangible benefits ranging from cost optimization and operational efficiency to scalability and tailored services.<\/p>\n

<\/p>\n

With the launch of its Canadian subsidiary, Premier<\/a> continues to enhance its technology-powered and integrated customer engagement solutions to its growing client list of well-known companies in the Consumer-Packaged Goods (CPG), Healthcare, Pharmaceutical, Food and Beverage, Beauty Care, and Wellness industries.<\/p>\n

Strategic Expansion of Right-Shoring Capabilities for the Canadian Landscape<\/strong><\/h3>\n

\u201cThis is a great time to expand into Canada. The government is supporting investments and skill development while a large and talented labor pool provides us with opportunities to serve our clients locally,” <\/em>says Ali Din, CEO of Premier.<\/em>
\n“Our launch enhances our right-shoring capabilities, but it isn’t just about geographical reach; it’s about expanding our functional expertise across a range of industries and languages, with the ability to tailor solutions to the diverse needs of clients.\u201d<\/em><\/p>\n

Many industries are experiencing significant changes due to increasing digitalization and technological advancements. Right-shoring involves finding the optimal location for service delivery and enables clients to leverage a range of technology-powered capabilities and cost-advantages across various locations.<\/p>\n

Unlocking Success Through Multilingual Support and Integrated Fulfillment Solutions <\/strong><\/h3>\n

Premier’s Canadian operations are positioned to serve as an extension of a wide range of client needs. Expanding multilingual capabilities in English, Canadian French (\u201cQu\u00e9b\u00e9cois\u201d), German, and Spanish is critical to meeting the needs of clients serving global markets and managing increasingly diverse populations within markets.<\/p>\n

For Canadian clients seeking fulfillment capabilities, including personalization and promotions tracking, Premier offers a flexible co-sourcing framework to combine agile operations with customer support solutions. A recent McKinsey & Co. study emphasized how customer engagement, with integrated support and fulfillment solutions, is increasingly critical; noting that 46% of customers say they will switch providers due to poor personalization or slow response times.<\/p>\n

Using its Premier Sync process to identify and onboard great talent, Premier has built a highly skilled workforce with expertise in CPG and a variety of healthcare markets, including OTC, regulated medical devices, prescription drugs, and personal care products.<\/p>\n

Dave Shapiro, Premier’s Chief Operating Officer, commented:<\/p>\n

\u201cWe redefine outsourcing as a strategic collaboration, being a seamless extension of client operations to ensure consistent delivery of a client\u2019s brand promise. Beyond cost optimization and multilingual capabilities, our Canadian operations open exciting opportunities for clients in CPG and personal care industries to integrate our technology solutions with unique co-sourcing capabilities.\u201d<\/em><\/p>\n

Strategic Partners for your Success<\/strong><\/h3>\n

Outsourcing customer service to specialized service providers can result in cost savings through improved efficiency and quicker issue resolution. According to another McKinsey & Co. study, companies that outsourced customer service achieved a 10% to 30% reduction in handling time and a 20% to 40% increase in first-call resolution rates, resulting in significant cost savings.<\/p>\n

Cheryl Steadman, Executive Director at ContactNB Inc., a Canadian contact center industry association, stated,<\/p>\n

\u201cWe\u2019re proud to have Stafford Communications as a Division of Premier. They are a distinguished contributor the Canadian BPO industry. Their unwavering commitment to community engagement, coupled with a relentless focus on employee satisfaction, has set them apart as industry leaders. We\u2019ve heard several clients praise their service delivery with outstanding results, exemplifying the values that define excellence in our industry.\u201d<\/em><\/p>\n

About Premier: <\/strong><\/h3>\n

Premier is a leading provider of tailored knowledge process solutions for diverse industries, including financial services, healthcare, consumer products, e-commerce, and home services. Our commitment is to become a seamless extension of our client’s business processes by aligning with their culture, values, and objectives. Through a global footprint of a dedicated workforce and technology-driven solutions, we offer unique co-sourcing services an innovative hybrid outsourcing approach across key, impactful business functions via a right-shoring model. Premier has delivered exceptional client value since 2003, earning 85% client CSAT and NPS 20% higher than industry average.
\nLearn more at\u00a0 premiernx.com<\/a>.
\nStafford Communications Group is a Canada-based division of Premier.<\/p>\n

Ted Bernard<\/strong>
\nPremier<\/strong>
\n+1 931-551-8888<\/strong>
\nmedia@premierbpo.com<\/strong><\/a>
\nVisit us on social media:<\/strong>
\nLinkedIn<\/a><\/strong><\/p>\n

French Version<\/h2>\n

Premier \u00e9tend ses capacit\u00e9s multilingues et ses solutions
\nd\u2019externalisation via ses op\u00e9rations canadiennes<\/strong><\/h3>\n

Solutions pour ses clients des secteurs de la sant\u00e9, de l’industrie pharmaceutique, de la beaut\u00e9, de l’alimentation, et des produits de grande consommation.<\/p>\n

Clarksville, Tennessee \u2013 13 f\u00e9vrier 2024 : <\/strong>Premier<\/a>, un leader en croissance rapide du secteur des services d’externalisation de processus de connaissances (KPO), a annonc\u00e9 une expansion significative de son expertise dans le secteur des produits de grande consommation et de ses capacit\u00e9s de d\u00e9localisation avec une nouvelle filiale lanc\u00e9e au Canada, Stafford, Groupe de communication. Se distinguant des fournisseurs d’externalisation traditionnels, le mod\u00e8le unique de Premier, combin\u00e9 \u00e0 des options strat\u00e9giques d\u2019externalisation suppl\u00e9mentaires<\/a>, offre des avantages tangibles allant de l’optimisation des co\u00fbts et de l’efficacit\u00e9 op\u00e9rationnelle \u00e0 l’\u00e9volutivit\u00e9 et aux services personnalis\u00e9s.<\/p>\n

<\/p>\n

Avec le lancement de sa filiale canadienne, Premier<\/a> continue d’am\u00e9liorer ses solutions technologiques et int\u00e9gr\u00e9es aupr\u00e8s de sa liste croissante de clients d’entreprises bien connues dans les secteurs des biens de consommation emball\u00e9s (CPG<\/a>), des soins de sant\u00e9, des produits pharmaceutiques, des aliments et boissons, de la beaut\u00e9 ainsi que d\u2019ndustries des soins et du bien-\u00eatre.<\/p>\n

Expansion strat\u00e9gique des capacit\u00e9s d\u2019externalisation pour le paysage canadien<\/strong><\/h3>\n

“C’est le moment id\u00e9al pour prendre de l’expansion au Canada. Le gouvernement soutient les investissements et le d\u00e9veloppement des comp\u00e9tences, tandis qu’un bassin de main-d’\u0153uvre important et talentueux nous offre des opportunit\u00e9s de servir nos clients localement”, <\/em>a d\u00e9clar\u00e9 Ali Din, PDG de Premier. <\/span>\u00abNotre lancement am\u00e9liore nos capacit\u00e9s d\u2019externalisation, mais il ne s’agit pas seulement d’une port\u00e9e g\u00e9ographique ; il s’agit \u00e9galement d’\u00e9tendre notre expertise fonctionnelle dans une gamme de secteurs et de langues, avec la capacit\u00e9 d’adapter les solutions aux divers besoins des clients.\u00bb<\/em><\/p>\n

De nombreux secteurs connaissent des changements importants en raison de la num\u00e9risation croissante et des progr\u00e8s technologiques. L\u2019externalisation implique de trouver l’emplacement optimal pour la prestation de services et permet aux clients de tirer profit d’une gamme de capacit\u00e9s technologiques et d’avantages en termes de co\u00fbts sur diff\u00e9rents sites.<\/p>\n

Lib\u00e9rer le succ\u00e8s gr\u00e2ce \u00e0 une assistance multilingue et \u00e0 des solutions de traitement int\u00e9gr\u00e9es<\/strong><\/h3>\n

Les op\u00e9rations canadiennes de Premier sont positionn\u00e9es pour servir d’extension \u00e0 un grand \u00e9ventail de besoins des clients. L\u2019expansion des capacit\u00e9s multilingues en anglais, fran\u00e7ais canadien (\u00abqu\u00e9b\u00e9cois\u00bb), allemand et espagnol est essentielle pour r\u00e9pondre aux besoins des clients desservant les march\u00e9s mondiaux et g\u00e9rer des populations de plus en plus diversifi\u00e9es au sein des march\u00e9s.<\/p>\n

Pour les clients canadiens \u00e0 la recherche de capacit\u00e9s d’ex\u00e9cution des commandes, y compris la personnalisation et le suivi des promotions, Premier propose un cadre flexible pour combiner des op\u00e9rations avec des solutions de support des clients. Une \u00e9tude r\u00e9cente de McKinsey & Co. a soulign\u00e9 \u00e0 quel point l’engagement du client, avec des solutions int\u00e9gr\u00e9es de support et de traitement des commandes, est de plus en plus critique; notant que 46 % des clients d\u00e9clarent qu’ils changeront de fournisseur en raison d’une mauvaise personnalisation ou de temps de r\u00e9ponse lents.<\/p>\n

En utilisant son processus Premier Sync pour identifier et int\u00e9grer ses grands talents, Premier a constitu\u00e9 une main-d’\u0153uvre hautement qualifi\u00e9e poss\u00e9dant une expertise dans les produits de grande consommation et une vari\u00e9t\u00e9 de march\u00e9s de la sant\u00e9, notamment les produits en vente libre, les dispositifs m\u00e9dicaux r\u00e9glement\u00e9s, les m\u00e9dicaments sur ordonnance et les produits de soins personnels.<\/p>\n

Dave Shapiro, chef de l’exploitation de Premier, a comment\u00e9:<\/p>\n

\u201cNous red\u00e9finissons l’externalisation comme une collaboration strat\u00e9gique, \u00e9tant une extension transparente des op\u00e9rations des clients pour assurer la livraison coh\u00e9rente de la promesse de marque du client. Au-del\u00e0 de l’optimisation des co\u00fbts et des capacit\u00e9s multilingues, nos op\u00e9rations canadiennes ouvrent des opportunit\u00e9s excitantes pour les clients des secteurs des biens de consommation et des soins personnels d’int\u00e9grer nos solutions technologiques avec des capacit\u00e9s d\u2019externalisation uniques.\u201d<\/em><\/p>\n

Des partenaires strat\u00e9giques pour votre r\u00e9ussite<\/strong><\/h3>\n

L’externalisation du service client vers des prestataires de services sp\u00e9cialis\u00e9s peut entra\u00eener des \u00e9conomies gr\u00e2ce \u00e0 une efficacit\u00e9 am\u00e9lior\u00e9e et une r\u00e9solution plus rapide des probl\u00e8mes. Selon une autre \u00e9tude de McKinsey & Co., les entreprises qui ont externalis\u00e9 le service aux clients ont obtenu une r\u00e9duction de 10 \u00e0 30 % du temps de traitement et une augmentation de 20 \u00e0 40 % des taux de r\u00e9solution au premier appel, ce qui a permis de r\u00e9aliser d’importantes \u00e9conomies.<\/p>\n

Cheryl Steadman, directrice g\u00e9n\u00e9rale de ContactNB Inc., une association canadienne de l’industrie des centres de contact, a d\u00e9clar\u00e9 :<\/p>\n

\u201cNous sommes fiers de compter Stafford Communications comme une division de Premier. Ils sont un contributeur distingu\u00e9 \u00e0 l’industrie canadienne du BPO. Leur engagement in\u00e9branlable envers la communaut\u00e9 et leur engagement associ\u00e9 \u00e0 une concentration constante sur la satisfaction des employ\u00e9s, les a distingu\u00e9s en tant que leaders de l’industrie. Nous avons entendu plusieurs clients f\u00e9liciter leur prestation de services avec des r\u00e9sultats exceptionnels, illustrant les valeurs qui d\u00e9finissent l’excellence dans notre industrie.\u201d<\/em><\/p>\n

\u00c0 propos de Premier: <\/strong><\/h3>\n

Premier est l’un des principaux fournisseurs de solutions de processus de connaissances sur mesure pour divers secteurs, notamment les services financiers, les soins de sant\u00e9, les produits de consommation, le commerce \u00e9lectronique et les services \u00e0 domicile. Notre engagement est de devenir une extension transparente des processus commerciaux de nos clients en nous alignant sur leur culture, leurs valeurs et leurs objectifs. Gr\u00e2ce \u00e0 une pr\u00e9sence mondiale compos\u00e9e d’une main-d’\u0153uvre d\u00e9di\u00e9e et de solutions bas\u00e9es sur la technologie, nous proposons des services d’externalisation uniques pour des fonctions commerciales cl\u00e9s et ayant un impact important via un mod\u00e8le d\u2019externalisation. Premier offre une valeur au client client exceptionnelle depuis 2003, gagnant 85 % de satisfaction CSAT et un NPS 20 % sup\u00e9rieur \u00e0 la moyenne du secteur. Apprenez-en davantage sur
\nLearn more at\u00a0 premiernx.com<\/a>.
\nStafford Communications Group est une division canadienne de Premier.<\/p>\n

Ted Bernard<\/strong>
\nPremier<\/strong>
\n+1 931-551-8888<\/strong>
\nmedia@premierbpo.com<\/strong><\/a>
\nVisitez-nous sur les r\u00e9seaux sociaux<\/strong>
\nLinkedIn<\/a><\/strong><\/p>","protected":false},"excerpt":{"rendered":"

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