{"id":11857,"date":"2023-05-10T12:43:51","date_gmt":"2023-05-10T12:43:51","guid":{"rendered":"https:\/\/premiernx.com\/?post_type=news&p=11857"},"modified":"2025-01-23T14:29:17","modified_gmt":"2025-01-23T14:29:17","slug":"outsourcing-panel-of-experts-discuss-offshoring-at-socap-symposium","status":"publish","type":"news","link":"https:\/\/premiernx.com\/uk\/news\/outsourcing-panel-of-experts-discuss-offshoring-at-socap-symposium\/","title":{"rendered":"Outsourcing Panel of Experts Discuss Offshoring at SOCAP Symposium"},"content":{"rendered":"

Dave Shapiro Shares Insights as Brands Explore
Topic of Offshoring<\/strong><\/h3>\r\n\r\n\r\n\r\n

Columbus, Ohio: May 10th , 2023<\/strong> \u2013 Premier, a business process co-sourcing company specializing in first-time offshore programs attended the SOCAP International Spring Symposium; a platform for customer care and contact center leaders to discuss the latest trends and practices in delivering customer experience.<\/p>\r\n\r\n\r\n\r\n

The event in Ohio celebrated SOCAP\u2019s 50 th anniversary and brought together veterans and first-timers. First-time attendees enjoyed a pre-event mixer the night before the forum kicked off. The forum explored cutting-edge technology in CX and the evolution of processes post-pandemic. It provided attendees with the opportunity to learn from experts in the field and network with industry veterans and partners.<\/p>\r\n\r\n\r\n\r\n

Premier’s Chief Operating Officer, Dave Shapiro, took to the stage as a featured panel speaker. He shared offshoring best practices and answered questions from the engaged audience to explore offshoring vs onshore or nearshore. Emphasizing the importance of cultural sensitivity and client data security, Dave also spoke about general misconceptions regarding offshoring to certain locations.<\/p>\r\n\r\n\r\n\r\n

 <\/p>\r\n\r\n\r\n\r\n

\r\n

“Effective communication, cultural sensitivity, and collaboration are essential for successful offshore outsourcing. As is Premier\u2019s purpose, we immerse ourselves in our client’s values to ensure that we become a seamless extension of their business. This enables us to treat our clients\u2019 customers as our own and deliver high-touch experiences”, said Dave Shapiro.<\/strong><\/p>\r\n<\/blockquote>\r\n\r\n\r\n\r\n

Dave also shared real-life examples, pointing out the need for consultative expertise and integrating a high level of personalization in solutions. The Premier veteran highlighted how clients gain value- added partnerships when account management is catered for by leadership involvement. The session offered information regarding innovative ideas that can help revolutionize the way businesses approach outsourcing. Also highlighted was the importance of selecting the right partner, managing communication and collaboration, and ensuring quality and timely delivery.<\/p>\r\n\r\n\r\n\r\n

SOCAP provides a unified platform to bring together thought leaders, innovators, and businesses to drive business strategy for better customer engagement. The biannual event facilitates industry collaborations, business partnerships, and support networking. SOCAP International\u2019s mission aligns with Premier, as both organizations are centered on customer care. Their focus is providing support solutions to businesses to address associated challenges to enhance their customer experiences.<\/p>\r\n\r\n\r\n\r\n

Dave Shapiro has personally been a SOCAP member for over thirty years, and likewise, Premier is a longstanding SOCAP member; committed to supporting innovation and thought leadership in offshore outsourcing. The company offers tailored Co-sourcing solutions that enable High touch CX.<\/p>\r\n\r\n\r\n\r\n

For more information about Premier, visit: premiernx.com<\/a><\/p>\r\n\r\n\r\n\r\n

About Premier:\u00a0\u00a0<\/strong><\/h3>\r\n

Premier seeks to be a seamless extension of its client\u2019s business processes. This is done by immersing itself in the client\u2019s values and objectives and by providing dedicated resources that serve as a blended workforce within the client\u2019s organization. The company offers co-sourcing<\/a> , a hybrid approach to outsourcing, across multiple functions for several industries through its global sites. Premier has invested in security and compliance processes including obtaining PCI certification and has been serving clients since 2003.<\/p>\r\n\r\n\r\n\r\n

For media inquiries and further information about Premier, <\/strong><\/p>\r\n

Please contact: <\/strong>media@premierbpo.com<\/a><\/p>","protected":false},"excerpt":{"rendered":"

Dave Shapiro Shares Insights as Brands ExploreTopic of Offshoring Columbus, Ohio: May 10th , 2023 \u2013 Premier, a business process co-sourcing company specializing in first-time offshore programs attended the …<\/a><\/p>","protected":false},"featured_media":0,"template":"","tags":[],"news-category":[478],"class_list":["post-11857","news","type-news","status-publish","hentry"],"acf":[],"yoast_head":"\nOutsourcing Panel of Experts Discuss Offshoring at SOCAP Symposium - Premier NX<\/title>\n<meta name=\"robots\" content=\"noindex, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<meta property=\"og:locale\" content=\"en_GB\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Outsourcing Panel of Experts Discuss Offshoring at SOCAP Symposium - Premier NX\" \/>\n<meta property=\"og:description\" content=\"Dave Shapiro Shares Insights as Brands ExploreTopic of Offshoring Columbus, Ohio: May 10th , 2023 \u2013 Premier, a business process co-sourcing company specializing in first-time offshore programs attended the ...\" \/>\n<meta property=\"og:url\" content=\"https:\/\/premiernx.com\/uk\/news\/outsourcing-panel-of-experts-discuss-offshoring-at-socap-symposium\/\" \/>\n<meta property=\"og:site_name\" content=\"Premier NX\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/premier.nx\" \/>\n<meta property=\"article:published_time\" content=\"2023-05-10T12:43:51+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2025-01-23T14:29:17+00:00\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Estimated reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"3 minutes\" \/>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"Outsourcing Panel of Experts Discuss Offshoring at SOCAP Symposium - 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